{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":4094,"path":"build-workflows/workflow-studio/customer-service-actions.md","title":"Customer Service Spoke","bundle":null,"doc_type":null,"release":"australia","body":"\n# Customer Service Spoke\n\nProvides actions for flow designers to use when creating Customer Service Management business processes. Requires the Customer Service Management \\[com.sn\\_customerservice\\] plugin.\n\n|Action|Description|\n|------|-----------|\n|Get Case|Retrieve a case record using the case number. If multiple records are found, only the first record is returned.|\n|Create Case|Create a case using one or more attributes. This action mimics the structure of the Case table \\(sn\\_customerservice\\_case\\) and exposes the fields present on the Case table. |\n|Create Quick Case|Create a case using the customer, description, channel, priority, and category attributes.|\n|Create Task on Case|Create a case task and optionally associate it with a case.|\n|Update Case|Update a case by providing the case reference and the fields that you want to update. |\n|Assign Case|Assign a case using matching rules. To use this action, you must first define the matching rules that match cases with resources \\(assignment groups, agents\\).|\n|Escalate Case|Request case escalation. This action does not automatically approve escalation. Approval is based on the selected escalation template.|\n|Escalate Account|Request account escalation. This action does not automatically approve escalation. Approval is based on the selected escalation template. |\n|Add Work Note to Task|Add a work note to a task or to task extended objects \\(for example, a case or case task\\).|\n|Add Comment to Task|Add a comment to a task or to task extended objects \\(for example, a case or case task\\).|\n\n**Parent Topic:**[Spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/spokes.md)\n\n"}}