{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":4375,"path":"build-workflows/workflow-studio/spokes.md","title":"Spokes","bundle":null,"doc_type":null,"release":"australia","body":"\n# Spokes\n\nAdd application-specific content to Workflow Studio by installing spokes.\n\nA spoke is a scoped application containing Workflow Studio content dedicated to a particular application or record type. For example, the **ITSM Spoke** contains actions for managing Task records such as the **Create Task** action. Spokes are activated when their parent application is activated. For example, the **ITSM Spoke** is activated when the Incident, Problem, and Change applications are activated. Creating a spoke requires familiarity with application development as developers must add Workflow Studio content to a scoped application.\n\n|Spoke|Description|Plugin|Included with|\n|-----|-----------|------|-------------|\n|[Benchmarks Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/benchmarks-actions.md)|Provides read-only actions for the read-only Benchmark Recommendation Evaluator flow.|\\[com.sn\\_bm\\_client.spoke\\]|[Benchmarks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/benchmarks-landing.md) application.|\n|[Connect spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/connect-spoke.md)|Provides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.|\\[com.glide.connect\\_v3plus.core.ah\\]|ServiceNow AI Platform|\n|[Customer Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/customer-service-actions.md)|Provides actions for flow designers to use when creating Customer Service Management business processes.|\\[com.snc.customer\\_service.spoke\\]|[Customer Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/c_CustomerServiceManagement.md) application|\n|[External Related Files spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/ext-related-files.md)|The External Related Files spoke stores information about files in third-party systems and helps you manage the information.|\\[com.sn.external.files\\]|ServiceNow AI Platform|\n|[Field Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/field-service-actions.md)|Provides actions for flow designers to use when creating Field Service Management business processes.|\\[com.snc.field\\_service.spoke\\]|[Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/field-service-management/fsm-application-landing-page.md) application|\n|[ITSM spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/itsm-spoke.md)|Provides flow and actions associated with ITSM. Requires the ITSM application suite.|\\[com.snc.itsm.spoke\\]|[IT Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/r_ITServiceManagement.md) application|\n|[Machine Learning solutions for Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/predictive-intelligence-spoke.md)|Provides actions to make predictions from trained Predictive Intelligence solutions.|\\[com.snc.ml\\_flowdesigner\\]|[Predictive Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/predictive-intelligence.md)|\n|[Robotic Process Automation \\(RPA\\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/rpa-actions.md)|Provides RPA actions for flow designers to assign users to attended automation process, add work queue items to queue, update work items, fetch process jobs and execution status of a specific process job, trigger a specific bot process, and unassign users from attended automation process.|\\[com.sn\\_rpa\\_foundation\\]|[Robotic Process Automation \\(RPA\\) Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/rpa-explore.md)|\n|[Security Operations spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/secops-spoke.md)|Provides Security Operations actions for flow designers to manage Security Incident Response flow templates.|\\[com.snc.secops.spoke\\]|[Security Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/security-operations-landing-page.md) application|\n|[Visual Task Board \\(VTB\\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/vtb-actions.md)|Provides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees.|\\[com.glide.ui.vtb.ah\\]|ServiceNow AI Platform|\n\nAdditional spokes are available with an Integration Hub subscription. To see a list of Integration Hub spokes, see [Integration Hub available\\\\n spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md). For more information about requesting an Integration Hub subscription, see [Request Integration Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/request-ih-overview.md).\n\n-   **[Benchmarks Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/benchmarks-actions.md)**  \nProvides read-only actions for the read-only Benchmark Recommendation Evaluator flow.\n-   **[Connect spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/connect-spoke.md)**  \nProvides actions to automate the creation of conversations, to add users to a conversation, and to send messages to a conversation. These actions work with Connect API version 3 and later.\n-   **[Customer Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/customer-service-actions.md)**  \nProvides actions for flow designers to use when creating Customer Service Management business processes. Requires the Customer Service Management \\[com.sn\\_customerservice\\] plugin.\n-   **[External Related Files spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/ext-related-files.md)**  \nThe External Related Files spoke stores information about files in third-party systems and helps you manage the information.\n-   **[Field Service Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/field-service-actions.md)**  \nProvides actions for flow designers to use when creating Field Service Management business processes.\n-   **[ITSM spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/itsm-spoke.md)**  \nProvides flow and actions associated with ITSM. Requires the ITSM application suite.\n-   **[Machine Learning solutions for Flow Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/predictive-intelligence-spoke.md)**  \nWith Predictive Intelligence for Flow Designer \\(com.snc.ml\\_flowdesigner\\), you can deploy machine learning solutions in your instance. This spoke provides actions to incorporate Predictive Intelligence model predictions into flows.\n-   **[Robotic Process Automation \\(RPA\\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/rpa-actions.md)**  \nWith Robotic Process Automation, your flow designers can use actions to assign and unassign users to and from an attended automation process, add work items to a queue, update work items, fetch process jobs, get the status of a process job, and trigger a bot process.\n-   **[Security Operations spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/secops-spoke.md)**  \nProvides Security Operations actions for flow designers to manage Security Incident Response flow templates.\n-   **[Visual Task Board \\(VTB\\) Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/vtb-actions.md)**  \nProvides VTB actions for flow designers to manage the boards, lanes, cards, board members, and assignees.\n\n**Parent Topic:**[Workflow Studio flow integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/build-workflows/workflow-studio/flow-designer-integrations.md)\n\n"}}