{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":4505,"path":"conversational-interfaces/advanced-work-assignment/awa-post-work-item-subflow.md","title":"AWA post work item subflow","bundle":null,"doc_type":null,"release":"australia","body":"\n# AWA post work item subflow\n\nConfigure the base system AWA post work item subflow by defining the input in Workflow Studio.\n\n## Before you begin\n\nRole required: admin\n\n## Procedure\n\n1.  Navigate to **All** > **Process Automation** > **Workflow Studio**.\n\n2.  On the Workflow Studio screen, select **Subflows**.\n\n3.  In the Name column, enter `Template: AWA post work item`.\n\n    This searches for the Template: AWA post work item.\n\n4.  Select **Template: AWA post work item**.\n\n5.  In the subflow header, select the more actions icon \\(\\[Omitted image \"awa-more-actions.png\"\\] Alt text: More actions icon\\) and then **Copy subflow.**\n\n6.  On the Create a copy of this subflow dialog, enter a unique and descriptive name for the copied subflow in the **New subflow name** field.\n\n7.  Select **Copy**.\n\n    The new subflow is created and displays as a tab in the subflow designer editor.\n\n8.  You can customize the subflow by doing one of the following:\n\n    -   Integrate with a third-party system by adding an action with a spoke from the Integration Hub \\(for more information, see [Spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/spokes.md)\\)\n    -   Use a REST action step and call the external endpoint \\(for more information, see [REST step](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/rest-request-action-designer.md)\\).\n    -   Call a REST message in the subflow itself \\(for more information, see [Outbound REST Web Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/api-reference/web-services/c_OutboundRESTWebService.md)\\).\n\n"}}