{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":4546,"path":"conversational-interfaces/advanced-work-assignment/link-subflow-payload-extrnl.md","title":"Link Subflow and Payload to External Queues","bundle":null,"doc_type":null,"release":"australia","body":"\n# Link Subflow and Payload to External Queues\n\nLink the subflow and the payload to your external queue to complete external routing.\n\n## Before you begin\n\nRole required: admin\n\n## Procedure\n\n1.  On your ServiceNow instance, navigate to **All** > **Advanced Work Assignment** > **Queues** and select your Queue.\n\n2.  On your Queue form, check the **External** field checkbox.\n\n3.  In the External third-party provider section, select the provider you chose while creating the payload.\n\n    For more information, see [Create a payload for external third-party providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/advanced-work-assignment/create-payload-extrnl-provider.md)\n\n    If you need any additional information, add it in the `additionalParams` of the payload script, and select the added params from the **Document Fields to include** slush bucket.\n\n4.  From the FDIH Dashboard, select **Test**.\n\n    While you want to test your flow action, ensure that you select the HTTP\\(s\\) Connection you configured previously, the Resource Path URL for the third-party external provider, and provide the sample payload.\n\n5.  In the script to run the FD, provide the necessary Work Item ID and the interaction sys\\_id.\n\n6.  Verify that you have the third-party external provider URL in the outbound HTTP logs after testing.\n\n    Open the third-party external CCaaS provider and verify the transaction logs for the endpoint.\n\n\n## What to do next\n\nYou can perform a quick setup test using the demo data by connecting to your external provider. For more information, see [Define external routing test implementation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/conversational-interfaces/advanced-work-assignment/define-extrnl-routng-plugin.md).\n\n"}}