{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":4561,"path":"conversational-interfaces/advanced-work-assignment/skills-example-skill-determination.md","title":"Enable skill determination","bundle":null,"doc_type":null,"release":"australia","body":"\n# Enable skill determination\n\nActivate the skill determination business rule to tag skills for your work items.\n\n## Before you begin\n\nRole required: awa\\_admin or admin\n\n## Procedure\n\n1.  Navigate to **All** > **System Definitions** > **Business Rules**.\n\n2.  Select the **Skill determination for cases** record.\n\n3.  On the form, select the **Active** field.\n\n4.  Select **Update**.\n\n\n"}}