{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":4602,"path":"conversational-interfaces/callback-over-zoom/comp-installed-zoom-extension.md","title":"Components installed with Zoom extension for Omnichannel Callback","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with Zoom extension for Omnichannel Callback\n\nSeveral types of components are installed with the Zoom extension for Omnichannel Callback application.\n\n## Script includes\n\n|Script include|Description|\n|--------------|-----------|\n|ZoomCallDatabase|Contains database-related functions.|\n|ZoomCallDriver|Implements extension point for sn\\_omni\\_callback.VideoCallDriver.|\n|ZoomCallEventHandler|Overrides the functions of ZoomCallEventHandlerSNC.|\n|ZoomCallEventHandlerSNC|Contains utility functions for handling the transcript completed events.|\n|ZoomCallTranscriptProcessor|Contains utility functions to process the Zoom transcript.|\n|ZoomCallUtils|Overrides the functions of ZoomCallUtilsSNC.|\n|ZoomCallUtilsSNC|Contains the utility functions for Zoom callback.|\n\n## Business rules\n\n<table id=\"table_ump_c33_bwb\"><thead><tr><th>\n\n \n\n</th><th>\n\n \n\n</th><th>\n\n \n\n</th></tr></thead><tbody><tr><td>\n\nClose interaction \\(Zoom Callback\\)\n\n</td><td>\n\nNotify Conference Call\\[notify\\_conference\\_call\\]\n\n</td><td>\n\nCloses the interaction after the Zoom meetings ends. Both the agent and the requester must join the call to close the interaction.\n\n</td></tr><tr><td>\n\nCreate Notify Conference call record\n\n</td><td>\n\nCallback\\[sys\\_cs\\_callback\\]\n\n</td><td>\n\nCreates a notify conference call record when the Zoom callback is created.\n\n</td></tr><tr><td>\n\nRecording Completed \\(Zoom Callback\\)\n\n</td><td>\n\nNotify Recording\\[notify\\_recording\\]\n\n</td><td>\n\nStores the recording URL in the interaction when the recording is completed.\n\n</td></tr><tr><td>\n\nUpdate Zoom Host when agent is assigned\n\n</td><td>\n\nInteraction\\[interaction\\]\n\n</td><td>\n\nMakes the agent the host when the interaction is accepted by the agent.\n\n</td></tr></tbody>\n</table>"}}