{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":5786,"path":"customer-service-management/communities/configure-communities.md","title":"Configuring communities","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configuring communities\n\nConfigure various aspects of Communities based on the specific requirements of your organization.\n\n-   **[Community content types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/c_communities-content-types.md)**  \nThere are seven supported content types: Answer, Blog, Comment, Document, Event, Question, and Video.\n-   **[Community feedback types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/feedback-types.md)**  \nThere are two supported feedback types: Upvote and Helpful.\n-   **[Community access types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/access-types.md)**  \nAccess types are used to control access to a forum or a content type.\n-   **[Platform Analytics Solutions for Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-content-pack.md)**  \nThis Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.\n-   **[Migrate Social Q&A data to Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/migrate-socialqa.md)**  \nIf you want to migrate existing Social Q&A content to Communities, you can use a script to migrate the data.\n-   **[View community logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/view-community-logs.md)**  \nCommunity logs display information about who has viewed or searched for content in a community. The list view displays all log entries, unless filtered.\n-   **[View community feedback and bookmarks tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/view-feedback-bookmark-tables.md)**  \nView feedback and bookmarks tables to view which community content was given feedback or was bookmarked.\n-   **[Create a case from a discussion](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/case-management-integration.md)**  \nIn order to engage your internal experts to reply to discussion threads, you can create cases directly from community questions.\n-   **[Enable knowledge harvesting](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-km-integration-configure.md)**  \nConfigure knowledge harvesting from a community to convert unstructured conversations to structured knowledge articles and make the information more accessible.\n-   **[Activate Communities plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/activate-communities.md)**  \nActivate the Customer Communities plugin to use the Communities application.\n-   **[Community setup guide for admins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/r_setup-communities-admin.md)**  \nDefine your requirements with community and forum stakeholders and set up your forums for community users to start creating content.\n-   **[Configure community content types](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/enable-content-types-for-community.md)**  \nConfigure content types, such as videos and blogs, for the community.\n-   **[Configure video sources for a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-video-configuration.md)**  \nConfigure additional sources that can be used for uploading a video to the community.\n-   **[Configure community forums](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-forums-topics.md)**  \nA forum is a place for users to share content, exchange notes, ask and answer questions, and so on. Before community users can contribute content, configure a forum with content types and permissions, and create and add topics to one or more forums.\n-   **[Forum and user permissions management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-permissions.md)**  \nCommunity and forum administrators can give users and groups of users different levels of access to forums and forum content.\n-   **[Configure the community profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-community-profile.md)**  \nSet up the community profile by configuring profile fields and deciding which fields to display in the personal information section of the community profile.\n-   **[Create community Terms and Conditions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/create-terms-conditions.md)**  \nCommunity members must follow the community rules of conduct. Create community Terms and Conditions and them share to build a successful community. Every community user must review and accept the Terms and Conditions before contributing to a community.\n-   **[Enable users to self-register to a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/configure-registration.md)**  \nOnce users have accessed public forums and decided they want to join the community, they can self-register to the community. External user registration provides a way of validating users and requires them to accept the community Terms and Conditions.\n-   **[Moderate a community](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/moderate-communities.md)**  \nCommunity moderators can manage content quality by reducing the inappropriate content that is posted on the community.\n-   **[Administer gamification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/communities-gamification-administer.md)**  \nUsers with the gamification administrator role can create the rules and other entities that award points to users based on their participation within the community.\n-   **[Community Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/community-service-portal.md)**  \nThe Community Service Portal is a web interface that is based on the ServiceNow Service Portal application.\n\n**Parent Topic:**[Communities](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/communities/servicenow-communities.md)\n\n"}}