{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":5951,"path":"customer-service-management/configure-auto-close-resolved-cases.md","title":"Configure auto close resolved cases","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configure auto close resolved cases\n\nUse the auto close resolved cases feature to close cases automatically in the Resolved state if customers choose not to take action.\n\n## Before you begin\n\nRole required: csm\\_guided\\_setup\\_user and admin\n\n## About this task\n\nEnable this feature by activating the **Auto Close Resolved Cases** Flow Designer flow. You can also create a configuration that enables both the system and agents to exclude cases from auto closure.\n\n## Procedure\n\n1.  Navigate to **All** &gt; **Customer Service** &gt; **Administration** &gt; **Guided Setup**.\n\n2.  On the Getting Started page of the guided setup, select **Get Started**\n\n3.  In the Case Management category, view the list of tasks to configure the feature.\n\n<table id=\"table_pz1_qqv_llb\"><thead><tr><th>\n\nTask\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nActivate Auto Close Resolved Case Flow\n\n</td><td>\n\nActivate the Auto Close Resolved Cases Flow Designer Flow, which identifies cases in the Resolved state that are waiting for a customer response and takes the following actions:-   Sends a reminder notification to the customer after 5 days with no response that the case is pending solution acceptance.\n-   Closes the case and sends a reminder notification to the customer after 10 days that the case has been auto closed.\n\n\n</td></tr><tr><td>\n\nConfigure Business Rules for Auto Close Field\n\n</td><td>\n\nConfigure the following business rules to enable or disable the **Auto Close** field on the Case form:-   Mark for Auto Close\n-   Clear Auto Close\n\n\n</td></tr><tr><td>\n\nConfigure Auto Close Flag\n\n</td><td>\n\nThe **Auto Close Resolved Cases** Flow Designer flow uses the **Auto Close** flag to exclude cases from auto closure. This flag is hidden by default. To use this flag, configure the Case form to display the **Auto Close** field.\n\n</td></tr></tbody>\n</table>4.  To perform a task, select **Configure**.\n\n    This button opens the page in your instance where the configuration is completed.\n\n\n**Related topics**  \n\n\n[Automatically close customer service cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/auto-close-customer-service-case.md)\n\n"}}