{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":6798,"path":"customer-service-management/inst-wi-cust-serv-addtl-plugins.md","title":"Components installed with additional plugins for Customer Service Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with additional plugins for Customer Service Management\n\nSeveral types of components are installed with the additional plugins for the Customer Service Management application.\n\n<table id=\"table_mrp_y2l_mcc\"><thead><tr><th>\n\n \n\n</th><th>\n\n \n\n</th></tr></thead><tbody><tr><td>\n\n[Components installed with CTI Softphone](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithCCTISoftphone.md)\n\n</td><td>\n\n-   Tables\n-   Business rules\n-   Script includes\n\n</td></tr><tr><td>\n\n[Components installed with Customer Service CTI Demo Data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithCustServCTIDemoData.md)\n\n</td><td>\n\nBusiness rules\n\n</td></tr><tr><td>\n\n[Components installed with OpenFrame](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithOpenFrame.md)\n\n</td><td>\n\n-   Tables\n-   Roles\n-   Business rules\n-   Script includes\n-   UI macros\n\n</td></tr><tr><td>\n\n[Components installed with Special Handling Notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithSpecHandNotes.md)\n\n</td><td>\n\n-   Tables\n-   Roles\n-   Properties\n-   Business rules\n-   Client scripts\n-   Script includes\n\n</td></tr><tr><td>\n\n[Components installed with Targeted Communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_TargetCommInstalledComponents.md)\n\n</td><td>\n\n-   Tables\n-   Roles\n-   Properties\n\n</td></tr><tr><td>\n\n[Components installed with Knowledge Product Entitlements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_KnowProdEntitlementCompInstalled.md)\n\n</td><td>\n\n-   Business rules\n-   Properties\n\n</td></tr><tr><td>\n\n[Components installed with Self Service Password Reset](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/customer-service-management/r_InstalledWithSSPasswordReset.md)\n\n</td><td>\n\nScript includes\n\n</td></tr></tbody>\n</table>"}}