{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":8140,"path":"delta-xanadu-australia/australia-xanadu-itsmmcpserver-release-notes.md","title":"Combined ITSM MCP Server release notes for upgrades from Xanadu to Australia","bundle":null,"doc_type":null,"release":"australia","body":"\n# Combined ITSM MCP Server release notes for upgrades from Xanadu to Australia\n\nConsolidated page of all release notes for ITSM MCP Server from Xanadu to Australia.\n\n## How to use this page\n\nTo help you prepare for your upgrade, we have combined the cross-family ITSM MCP Server release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.\n\n**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says \"No updates for this release.\"\n\n## Important information for upgrading ITSM MCP Server to Australia\n\nBefore you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## New features\n\nBetween your current release family and Australia, new features were introduced for ITSM MCP Server.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **[Managing incidents](https://www.servicenow.com/docs/access?context=manage-incidents-itsm-mcp-server&family=zurich&ft:locale=en-US)**\n\nUse incident management tools to get details, update fields, and find similar incidents in the ITSM MCP Server.\n\nFor example:\n\n    -   Get incident fields including state, priority, assignment, CI, description, and work notes with `incident.get_details`.\n    -   Update incident fields and work notes through platform-native APIs with full business rule execution using `incident.modify`.\n    -   Search for similar incidents using semantic search with `incident.search_similar`, and look up assignment groups and users with `lookup_assignment_groups` and `lookup_users`.\n    -   Search similar Knowledge Base \\(KB\\) articles using `incident.search_similar_kb`, and retrieve details for a published KB article using `incident.get_kb_details`.\n    -   Link a KB article to an incident as a related reference using `incident.attach_kb`.\n-   **[Managing change requests](https://www.servicenow.com/docs/access?context=manage-change-requests-itsm-mcp-server&family=zurich&ft:locale=en-US)**\n\nUse change management tools to query, analyze, and update change requests in the ITSM MCP Server.\n\nFor example:\n\n    -   Create and update change requests, calculate risk, and manage planned outages with `change.lifecycle`.\n    -   Analyze changes by recommending assignment groups, retrieving risk and impact data, and suggesting configuration items and templates with `change.analyze`.\n    -   Retrieve, search, and aggregate change data, check schedules and conflicts, and score data quality with `change.query`.\n    -   List tasks, affected CIs, approvals, incidents, problems, outages, and change policies with `change.relation`.\n-   **[Managing request items](https://www.servicenow.com/docs/access?context=manage-employee-experience-itsm-mcp-server&family=zurich&ft:locale=en-US)**\n\nUse request item tools to create and manage your own tickets in the ITSM MCP Server.\n\nFor example:\n\n    -   Create incidents or request catalog items through a guided workflow that includes knowledge base deflection, catalog item redirection, and duplicate detection using `requester.create_incident`.\n    -   Escalate an incident's urgency with a mandatory reason using `requester.escalate`.\n    -   Add customer-visible comments to your open incidents or requested items using `requester.add_comment`.\n-   **[Managing on-call schedules](https://www.servicenow.com/docs/access?context=manage-on-call-schedule-itsm-mcp-server&family=zurich&ft:locale=en-US)**\n\nUse on-call management tools to look up coverage and manage your on-call schedule in the ITSM MCP Server.\n\nFor example:\n\n    -   Identify current on-call engineers by assignment group or shift name, and view your next or active on-call shift details using `oncall.on_call_lookup`.\n    -   Request time off from an on-call shift and arrange coverage through a two-phase analyze-and-create workflow using `oncall.timeoff_request`.\n-   **[Using ITSM MCP Server common tools](https://www.servicenow.com/docs/access?context=itsm-mcp-server-tools-reference&family=zurich&ft:locale=en-US)**\n\nUse common tools to use with the ITSM MCP Server.\n\nFor example:\n\n    -   Answer structured natural language questions about ITSM data, including details on incidents, change requests, and active catalog items using `itsm_knowledge_graph`.\n    -   Approve or reject your oldest pending approval for a change or request items using `task_approval_decision`.\n    -   Get the authenticated user's current session time zone and the current date and time in that time zone using `get_session_timezone`.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **[Managing incidents](https://www.servicenow.com/docs/access?context=manage-incidents-itsm-mcp-server&family=australia&ft:locale=en-US)**\n\nUse incident management tools to get details, update fields, and find similar incidents in the ITSM MCP Server.\n\nFor example:\n\n    -   Get incident fields including state, priority, assignment, CI, description, and work notes with `incident.get_details`.\n    -   Update incident fields and work notes through platform-native APIs with full business rule execution using `incident.modify`.\n    -   Search for similar incidents using semantic search with `incident.search_similar`, and look up assignment groups and users with `lookup_assignment_groups` and `lookup_users`.\n    -   Search similar Knowledge Base \\(KB\\) articles using `incident.search_similar_kb`, and retrieve details for a published KB article using `incident.get_kb_details`.\n    -   Link a KB article to an incident as a related reference using `incident.attach_kb`.\n-   **[Managing change requests](https://www.servicenow.com/docs/access?context=manage-change-requests-itsm-mcp-server&family=australia&ft:locale=en-US)**\n\nUse change management tools to query, analyze, and update change requests in the ITSM MCP Server.\n\nFor example:\n\n    -   Create and update change requests, calculate risk, and manage planned outages with `change.lifecycle`.\n    -   Analyze changes by recommending assignment groups, retrieving risk and impact data, and suggesting configuration items and templates with `change.analyze`.\n    -   Retrieve, search, and aggregate change data, check schedules and conflicts, and score data quality with `change.query`.\n    -   List tasks, affected CIs, approvals, incidents, problems, outages, and change policies with `change.relation`.\n-   **[Managing request items](https://www.servicenow.com/docs/access?context=manage-employee-experience-itsm-mcp-server&family=australia&ft:locale=en-US)**\n\nUse request item tools to create and manage your own tickets in the ITSM MCP Server.\n\nFor example:\n\n    -   Create incidents or request catalog items through a guided workflow that includes knowledge base deflection, catalog item redirection, and duplicate detection using `requester.create_incident`.\n    -   Escalate an incident's urgency with a mandatory reason using `requester.escalate`.\n    -   Add customer-visible comments to your open incidents or requested items using `requester.add_comment`.\n-   **[Managing on-call schedules](https://www.servicenow.com/docs/access?context=manage-on-call-schedule-itsm-mcp-server&family=australia&ft:locale=en-US)**\n\nUse on-call management tools to look up coverage and manage your on-call schedule in the ITSM MCP Server.\n\nFor example:\n\n    -   Identify current on-call engineers by assignment group or shift name, and view your next or active on-call shift details using `oncall.on_call_lookup`.\n    -   Request time off from an on-call shift and arrange coverage through a two-phase analyze-and-create workflow using `oncall.timeoff_request`.\n-   **[Using ITSM MCP Server common tools](https://www.servicenow.com/docs/access?context=itsm-mcp-server-tools-reference&family=australia&ft:locale=en-US)**\n\nUse common tools to use with the ITSM MCP Server.\n\nFor example:\n\n    -   Answer structured natural language questions about ITSM data, including details on incidents, change requests, and active catalog items using `itsm_knowledge_graph`.\n    -   Approve or reject your oldest pending approval for a change or request items using `task_approval_decision`.\n    -   Get the authenticated user's current session time zone and the current date and time in that time zone using `get_session_timezone`.\n\n</td></tr></tbody>\n</table>## Changes\n\nBetween your current release family and Australia, some changes were made to existing ITSM MCP Server features.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **[Changes to the ITSM MCP Server tools](https://www.servicenow.com/docs/access?context=itsm-mcp-server-tools-reference&family=zurich&ft:locale=en-US)**\n    -   You need the sn\\_mcp\\_server.viewer role as the base role to access ITSM MCP server.\n    -   The **sn\\_itsm\\_mcp\\_server.incident.get\\_details** and **sn\\_itsm\\_mcp\\_server.incident.modify** incident tools are available to both fulfillers and requesters.\n        -   As a fulfiller, you can use the **sn\\_itsm\\_mcp\\_server.incident.modify** tool to also escalate incidents.\n        -   As a requester, you can use the **sn\\_itsm\\_mcp\\_server.incident.get\\_details** to check the status of a specific incident.\n    -   The **sn\\_itsm\\_mcp\\_server.requester.add\\_comment** tool has been renamed to **sn\\_itsm\\_mcp\\_server.request.modify**.\n        -   As a requester, you can use the **sn\\_itsm\\_mcp\\_server.request.modify** tool to add customer-visible comments to the requested items.\n        -   As a fulfiller, you can use the **sn\\_itsm\\_mcp\\_server.incident.modify** to add customer-visible comments to incidents.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **[Changes to the ITSM MCP Server tools](https://www.servicenow.com/docs/access?context=itsm-mcp-server-tools-reference&family=australia&ft:locale=en-US)**\n    -   You need the sn\\_mcp\\_server.viewer role as the base role to access ITSM MCP server.\n    -   The **sn\\_itsm\\_mcp\\_server.incident.get\\_details** and **sn\\_itsm\\_mcp\\_server.incident.modify** incident tools are available to both fulfillers and requesters.\n        -   As a fulfiller, you can use the **sn\\_itsm\\_mcp\\_server.incident.modify** tool to also escalate incidents.\n        -   As a requester, you can use the **sn\\_itsm\\_mcp\\_server.incident.get\\_details** to check the status of a specific incident.\n    -   The **sn\\_itsm\\_mcp\\_server.requester.add\\_comment** tool has been renamed to **sn\\_itsm\\_mcp\\_server.request.modify**.\n        -   As a requester, you can use the **sn\\_itsm\\_mcp\\_server.request.modify** tool to add customer-visible comments to the requested items.\n        -   As a fulfiller, you can use the **sn\\_itsm\\_mcp\\_server.incident.modify** to add customer-visible comments to incidents.\n\n</td></tr></tbody>\n</table>## Removed\n\nBetween your current release family and Australia, some ITSM MCP Server features or functionality were removed.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Deprecations\n\nBetween your current release family and Australia, some ITSM MCP Server features or functionality were deprecated.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **[Deprecated sn\\_itsm\\_mcp\\_server.requester.escalate tool](https://www.servicenow.com/docs/access?context=manage-employee-experience-itsm-mcp-server&family=zurich&ft:locale=en-US)**\n\nThe **sn\\_itsm\\_mcp\\_server.requester.escalate** tool is turned off by default. Use **sn\\_itsm\\_mcp\\_server.incident.modify** with the **escalate** and **escalation\\_reason** inputs instead.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **[Deprecated sn\\_itsm\\_mcp\\_server.requester.escalate tool](https://www.servicenow.com/docs/access?context=manage-employee-experience-itsm-mcp-server&family=australia&ft:locale=en-US)**\n\nThe **sn\\_itsm\\_mcp\\_server.requester.escalate** tool is turned off by default. Use **sn\\_itsm\\_mcp\\_server.incident.modify** with the **escalate** and **escalation\\_reason** inputs instead.\n\n\n</td></tr></tbody>\n</table>## Activation information\n\nReview information on how to activate ITSM MCP Server.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **Activation information**\n\nActivate these plugins to use ITSM MCP Server:\n\n    -   Now Assist for ITSM plugin \\(sn\\_itsm\\_gen\\_ai\\)\n    -   Model Context Protocol Server \\(sn\\_mcp\\_server\\)\n    -   ITSM MCP Server \\(sn\\_itsm\\_mcp\\_server\\)\nFor details, see [Activate the ITSM MCP Server](https://www.servicenow.com/docs/access?context=set-up-itsm-mcp-server&family=zurich&ft:locale=en-US).\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **Activation information**\n\nActivate these plugins to use ITSM MCP Server:\n\n    -   Now Assist for ITSM plugin \\(sn\\_itsm\\_gen\\_ai\\)\n    -   Model Context Protocol Server \\(sn\\_mcp\\_server\\)\n    -   ITSM MCP Server \\(sn\\_itsm\\_mcp\\_server\\)\nFor details, see [Activate the ITSM MCP Server](https://www.servicenow.com/docs/access?context=set-up-itsm-mcp-server&family=australia&ft:locale=en-US).\n\n\n</td></tr></tbody>\n</table>## Additional requirements\n\nIf any additional requirements were introduced or changed for ITSM MCP Server we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Browser requirements\n\nIf any specific browser requirements were introduced or changed for ITSM MCP Server we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Accessibility information\n\nReview details on accessibility information for ITSM MCP Server, such as specific requirements or compliance levels.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Localization information\n\nIf there are specific localization considerations for ITSM MCP Server we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Highlight information\n\nIf there are specific highlight considerations for ITSM MCP Server we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nUsing ITSM MCP Server, manage incidents, change requests, and on-call schedule. You can also check the status of your own incidents and requested items, and escalate incidents.\n\n-   **Incident management:** Retrieve, modify, and search incidents; answer natural-language questions about incident data.\n\n-   **Change management:** Execute end-to-end change lifecycle with approvals, risk evaluation, and quality assurance across multiple tables.\n\n-   **Request management:** Create incidents with knowledge deflection, check status, escalate, and add customer-visible comments.\n\n-   **On-call scheduling:** Retrieve rosters and shifts, request time off, and query availability through natural-language questions.\n\n\n See [ITSM MCP Server](https://www.servicenow.com/docs/access?context=itsm-mcp-server-overview&family=zurich&ft:locale=en-US) for more information.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nUsing ITSM MCP Server, manage incidents, change requests, and on-call schedule. You can also check the status of your own incidents and requested items, and escalate incidents.\n\n-   **Incident management:** Retrieve, modify, and search incidents; answer natural-language questions about incident data.\n\n-   **Change management:** Execute end-to-end change lifecycle with approvals, risk evaluation, and quality assurance across multiple tables.\n\n-   **Request management:** Create incidents with knowledge deflection, check status, escalate, and add customer-visible comments.\n\n-   **On-call scheduling:** Retrieve rosters and shifts, request time off, and query availability through natural-language questions.\n\n\n See [ITSM MCP Server](https://www.servicenow.com/docs/access?context=itsm-mcp-server-overview&family=australia&ft:locale=en-US) for more information.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-xanadu-australia/rn-combined-intro.md)\n\n"}}