{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":8148,"path":"delta-xanadu-australia/australia-xanadu-knowledgemanagement-release-notes.md","title":"Combined Knowledge Management release notes for upgrades from Xanadu to Australia","bundle":null,"doc_type":null,"release":"australia","body":"\n# Combined Knowledge Management release notes for upgrades from Xanadu to Australia\n\nConsolidated page of all release notes for Knowledge Management from Xanadu to Australia.\n\n## How to use this page\n\nTo help you prepare for your upgrade, we have combined the cross-family Knowledge Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.\n\n**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says \"No updates for this release.\"\n\n## Important information for upgrading Knowledge Management to Australia\n\nBefore you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## New features\n\nBetween your current release family and Australia, new features were introduced for Knowledge Management.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\n-   **[New report on Knowledge Management dashboard](https://www.servicenow.com/docs/access?context=km-overview-dash&family=xanadu&ft:locale=en-US)**\n\nMake timely decisions on articles expiring in the next 90 days through a report on the Knowledge Management dashboard and determine whether to retire or republish them.\n\n\n-   **[Now Assist in Knowledge article generation from multiple cases](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-coreui&family=xanadu&ft:locale=en-US)**\n\nQuickly draft knowledge articles from your workspace or classic environment based on similar cases with  Now Assist. Knowledge articles can be generated by selecting a list of similar cases or case numbers or even by searching keywords specific to a case.\n\n\n-   **[Generate article with multi-language](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-using-multilanguage-support&family=xanadu&ft:locale=en-US)**\n\nGenerate articles for an incident, case, or other supported task type in a language other than English by setting up language options for knowledge article generation in Now Assist.\n\n\n-   **[Edit article with context menu](https://www.servicenow.com/docs/access?context=Now-Assist-generate-article-using-context-menu&family=xanadu&ft:locale=en-US)**\n\nRewrite selected parts of a Knowledge article based on context by deploying the Now Assist context menu.\n\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\n-   **[Configure skills with custom prompts for knowledge article templates](https://www.servicenow.com/docs/access?context=Now-assist-configure-custom-prompts-for-templates&family=yokohama&ft:locale=en-US)**\n\nAs an admin, you can clone the KB generation skill, and update prompts for AI model providers. This helps the agent to use custom templates and custom prompts to generate Knowledge articles with Now Assist from single and multiple knowledge bases.\n\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **[\\[Placeholder link text to key knowledge-flow\\]](https://www.servicenow.com/docs/access?context=knowledge-flow&family=zurich&ft:locale=en-US)**\n\nBoost efficiency and simplify operations by replacing the existing Knowledge Management processes built on workflow with the latest and innovative, simple-to-use visual flow designers.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Changes\n\nBetween your current release family and Australia, some changes were made to existing Knowledge Management features.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\n-   **[Enable AI Search on the Knowledge Management Service Portal](https://www.servicenow.com/docs/access?context=knowledge-service-portal-searching&family=xanadu&ft:locale=en-US)**\n\nDisplays AI-powered search results for a selected article through AI Search.\n\n-   **[Default advanced plugin installation](https://www.servicenow.com/docs/access?context=activate-knowledge-advanced-plugin&family=xanadu&ft:locale=en-US)**\n\nArticle versioning, article subscriptions, article templates, and an article quality index are available through the Knowledge Management advanced plugin, which is installed by default for new customers. If you are an existing customer, you have the option to activate it.\n\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\n-   **[Editing functions for knowledge articles in the HTML editor](https://www.servicenow.com/docs/access?context=knowledge-html-editor&family=yokohama&ft:locale=en-US)**\n\nIdentify and resolve accessibility related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar.\n\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **[Preferences](https://www.servicenow.com/docs/access?context=set-up-preferences-next-experience&family=zurich&ft:locale=en-US) Coral theme**\n\nCoral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.\n\n\n -   **[\\[Placeholder link text to key knowledge-article-view-page-workspace\\]](https://www.servicenow.com/docs/access?context=knowledge-article-view-page-workspace&family=zurich&ft:locale=en-US)**\n\nEnjoy a better reading experience with the enhanced Knowledge view page in the workspace featuring improved article displays, and effortless access to essential resources. The new responsive design enables smooth navigation and effortless viewing on any device. It automatically adapts to different screen sizes and orientations.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Removed\n\nBetween your current release family and Australia, some Knowledge Management features or functionality were removed.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Deprecations\n\nBetween your current release family and Australia, some Knowledge Management features or functionality were deprecated.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Activation information\n\nReview information on how to activate Knowledge Management.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nKnowledge Management is a ServiceNow AI Platform feature that is active by default.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\n-   **Activation information**\n\nKnowledge Management is a ServiceNow AI Platform feature that is active by default.\n\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **Activation information**\n\nKnowledge Management is a ServiceNow® feature that is active by default.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Additional requirements\n\nIf any additional requirements were introduced or changed for Knowledge Management we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Browser requirements\n\nIf any specific browser requirements were introduced or changed for Knowledge Management we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Accessibility information\n\nReview details on accessibility information for Knowledge Management, such as specific requirements or compliance levels.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\n-   **Accessibility information**\n\nAccessibility checker in the TinyMCE toolbar enables you to identify and resolve accessibility related issues when creating a Knowledge article. See [Accessibility checker in the toolbar](https://www.servicenow.com/docs/access?context=accessibility-checker&family=yokohama&ft:locale=en-US) for more information.\n\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **Accessibility information**\n    -   **Dark theme**\n\nThe new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Localization information\n\nIf there are specific localization considerations for Knowledge Management we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Highlight information\n\nIf there are specific highlight considerations for Knowledge Management we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\n-   Improve article formatting thanks to the knowledge article editor using the upgraded version of TinyMCE, which provides multiple enhancements such as Power Paste, Anchor, and Insert Accordion.\n-   Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index.\n-   Get optimized, personalized, and relevant search results by using AI Search for Knowledge Base articles on the Knowledge Management Service Portal homepage.\n-   Address concerns from related cases in a single article by using Now Assist in Knowledge Management to generate a knowledge base article from a selection of similar cases.\n-   Select content in a knowledge article and shorten or elaborate it using the generative AI capabilities of Now Assist.\n\n See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=xanadu&ft:locale=en-US) for more information.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nYokohama Patch 6\n\n-   Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist skills and AI agents in addition to Now LLM Service and Azure OpenAI.\n-   Customize prompts for AI model providers to generate Knowledge articles with Now Assist.\n\n -   Identify and resolve accessibility-related issues during Knowledge article generation through a new accessibility checker button in the TinyMCE toolbar.\n-   Enhance the creation and management of knowledge base through features in the Knowledge Management advanced plugin such as article versioning, article subscriptions, article templates, and an article quality index.\n\n See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=yokohama&ft:locale=en-US) for more information.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   Experience seamless navigation and viewing experiences across various devices, with the incorporation of responsive design in the workspace that enables pages to adapt to different screen sizes and orientations.\n-   Upgrade your Knowledge and article viewing experience with an enhanced view and access to key components on the workspace.\n-   Enhance operational efficiency with migration from legacy Knowledge Management workflows to the latest low-code flow designers.\n\n See [Knowledge Management](https://www.servicenow.com/docs/access?context=knowledge-management&family=zurich&ft:locale=en-US) for more information.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-xanadu-australia/rn-combined-intro.md)\n\n"}}