{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":8268,"path":"delta-xanadu-australia/australia-xanadu-servicelevelmanagement-release-notes.md","title":"Combined Service Level Management release notes for upgrades from Xanadu to Australia","bundle":null,"doc_type":null,"release":"australia","body":"\n# Combined Service Level Management release notes for upgrades from Xanadu to Australia\n\nConsolidated page of all release notes for Service Level Management from Xanadu to Australia.\n\n## How to use this page\n\nTo help you prepare for your upgrade, we have combined the cross-family Service Level Management release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia.\n\n**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says \"No updates for this release.\"\n\n## Important information for upgrading Service Level Management to Australia\n\nBefore you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## New features\n\nBetween your current release family and Australia, new features were introduced for Service Level Management.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **[Configure the SLA timer for the First to breach source](https://www.servicenow.com/docs/access?context=sla-timer-configurations&family=zurich&ft:locale=en-US)**\n\nKeep up with your service level expectations on incidents by configuring a First to Breach SLA timer for target-based and advanced condition-based SLAs. These configurations help you stay on top of breaches and response times.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Changes\n\nBetween your current release family and Australia, some changes were made to existing Service Level Management features.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **Coral theme**\n\nCoral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Removed\n\nBetween your current release family and Australia, some Service Level Management features or functionality were removed.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Deprecations\n\nBetween your current release family and Australia, some Service Level Management features or functionality were deprecated.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nService Level Management workflows have been removed and replaced by flows for new customers. Existing customers that use these workflows are unaffected. The flows are available to both new and existing customers. You can use ServiceNow® Workflow Studio to customize or extend these flows. For more information, see [Flow Designer](https://www.servicenow.com/docs/access?context=flow-designer&family=yokohama&ft:locale=en-US).\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Activation information\n\nReview information on how to activate Service Level Management.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\n-   **Activation information**\n\nService Level Management is a ServiceNow AI Platform feature that is active by default.\n\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **Activation information**\n\nService Level Management is a ServiceNow AI Platform feature that is active by default.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Additional requirements\n\nIf any additional requirements were introduced or changed for Service Level Management we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Browser requirements\n\nIf any specific browser requirements were introduced or changed for Service Level Management we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Accessibility information\n\nReview details on accessibility information for Service Level Management, such as specific requirements or compliance levels.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   **Accessibility information**\n    -   **Dark theme**\n\nThe new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Localization information\n\nIf there are specific localization considerations for Service Level Management we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Highlight information\n\nIf there are specific highlight considerations for Service Level Management we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nXanadu\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nYokohama\n\n</td><td>\n\nUse Workflow Studio to build and automate the workflows for Service Level Management.\n\n See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=yokohama&ft:locale=en-US) for more information.\n\n</td></tr><tr><td>\n\nZurich\n\n</td><td>\n\n-   Coral is the new default theme for Next Experience and Core UI, offering a more modern experience.\n\n-   SLA Timer Configuration supports target-based First to Breach SLA and advance condition-based First to Breach SLA.\n\n See [Service Level Management](https://www.servicenow.com/docs/access?context=service-level-mgmt-landing-page&family=zurich&ft:locale=en-US) for more information.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-xanadu-australia/rn-combined-intro.md)\n\n"}}