{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":8586,"path":"delta-yokohama-australia/australia-yokohama-notifications-release-notes.md","title":"Combined Notifications release notes for upgrades from Yokohama to Australia","bundle":null,"doc_type":null,"release":"australia","body":"\n# Combined Notifications release notes for upgrades from Yokohama to Australia\n\nConsolidated page of all release notes for Notifications from Yokohama to Australia.\n\n## How to use this page\n\nTo help you prepare for your upgrade, we have combined the cross-family Notifications release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Yokohama to Australia.\n\n**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says \"No updates for this release.\"\n\n## Important information for upgrading Notifications to Australia\n\nBefore you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\nNo updates for this release.\n\n
\n\nZurich\n\n\n\nNo updates for this release.\n\n
\n\nAustralia\n\n\n\nNo updates for this release.\n\n
## New features\n\nBetween your current release family and Australia, new features were introduced for Notifications.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\n- **[Email notifications dashboard](https://www.servicenow.com/docs/access?context=email-notifications-dashboard&family=yokohama&ft:locale=en-US)**\n\nUse the new notifications dashboard with key metrics. This dashboard is available to administrators by default. You can configure this dashboard to enable access to other users.\n\n\n
\n\nZurich\n\n\n\n- **[Email agentic workflow](https://www.servicenow.com/docs/access?context=use-agentic-ai-notifications&family=zurich&ft:locale=en-US)**\n\nWith email agentic workflow you can intelligently handle new email agentic workflows by identifying intent, executing actions, & drafting appropriate email responses.\n\n\n - **[Email diagnostics dashboard](https://www.servicenow.com/docs/access?context=email-diagnostics-dashboard&family=zurich&ft:locale=en-US)**\n\nWith email diagnostics you can track bounce management, email delivery metrics, email sender, and reader jobs health.\n\n\n
\n\nAustralia\n\n\n\n- **[Notification agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US)**\n\nThe Notification agent enables platform administrators to create and modify email notifications and templates using natural language prompts, reducing the need of navigating complex forms & scripts.\n\n\n - **[User mailbox integration](https://www.servicenow.com/docs/access?context=personal-corporate-mailbox&family=australia&ft:locale=en-US)**\n\nEnable agents to integrate their personal corporate mail boxes to send and receive emails.\n\n- **[Granular admin roles required to secure the instance](https://www.servicenow.com/docs/access?context=granular-admin-roles-notifications&family=australia&ft:locale=en-US)**\n\nThe granular admin role enables developers and administrators to complete administrative configuration tasks for Notifications without requiring the full admin role.\n\n\n
## Changes\n\nBetween your current release family and Australia, some changes were made to existing Notifications features.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\n- **[Advanced filters options for notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US)**\n\nAdded categories, delivery channels, active or inactive notifications, subscriptions, and digest-enabled filter options for notification preferences.\n\n- **[Standard forms](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US)**\n\nEnabled standardized forms across custom notification preferences and delivery channels.\n\n- **[Assignment group field](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US)**\n\nExtended the provider framework to add support for assignment groups.\n\n- **[Advanced condition field](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US)**\n\nExtended the provider framework to add an advanced condition.\n\n\n - **[Advanced filters in notification preferences](https://www.servicenow.com/docs/access?context=advanced-notification-prefrences&family=yokohama&ft:locale=en-US)**\n\nUse notifications filters for categories, delivery channels, active or inactive notifications, subscriptions, and digest enabled notifications.\n\n- **[Support for assignment group](https://www.servicenow.com/docs/access?context=create-add-assignment-group&family=yokohama&ft:locale=en-US)**\n\nSend provider notifications for assignment groups and to users that are part of groups stored in sys\\_user\\_group table.\n\n- **[Advanced condition for provider framework](https://www.servicenow.com/docs/access?context=noti-new-update-notification&family=yokohama&ft:locale=en-US)**\n\nUse an advanced condition to send a notification that is based on the current email record, changing field values, or system properties.\n\n- **[Mandatory notifications for provider framework](https://www.servicenow.com/docs/access?context=make-notification-mandatory-provider&family=yokohama&ft:locale=en-US)**\n\nMake critical notifications mandatory for the provider framework.\n\n- **[Email bounce](https://www.servicenow.com/docs/access?context=email-bounce&family=yokohama&ft:locale=en-US)**\n\nPrevent resending bounced emails to the addresses that are known to generate bounces.\n\n\n
\n\nZurich\n\n\n\n- **Coral theme**\n\nCoral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.\n\n- **[Allow Digest](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US)**\n\nThe **Allow Digest** check box is dynamic and includes **Digest type**.\n\n\n - **[Email digest for multiple target records](https://www.servicenow.com/docs/access?context=configure-email-digest&family=zurich&ft:locale=en-US)**\n\nThe email digest now supports both single or multiple target records within a set time interval.\n\n- **[Notification preferences](https://www.servicenow.com/docs/access?context=create-notification-filter-configuration&family=zurich&ft:locale=en-US)**\n\nEnables admins to control the list of notifications displayed for users under the advanced notification preferences.\n\n\n
\n\nAustralia\n\n\n\n- **[Create and associate actions for intent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US)**\n\nAdded the Email Template field to the Reply Email Notification Intent Action type.\n\n\n - **[Now LLM support and email template configuration in Notification Agent](https://www.servicenow.com/docs/access?context=notification-creation-agent&family=australia&ft:locale=en-US)**\n\nNow LLM and third-party LLM models are now supported, and email templates can be configured for notifications created using the Notification Agent.\n\n- **[Email templates for the Email Generator Agent](https://www.servicenow.com/docs/access?context=create-actions-for-intent&family=australia&ft:locale=en-US)**\n\nUse branded email templates in the Email Generator Agent, allowing AI-generated responses with customer-specific layouts, logos, and styling.\n\n- **[Multiple intent identification in inbound emails](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US)**\n\nMultiple intents can now be identified in inbound emails, allowing multiple reply email actions for a single email.\n\n- **[Handle missing inputs for inbound email actions](https://www.servicenow.com/docs/access?context=email-agentic-workflow&family=australia&ft:locale=en-US)**\n\nMissing inputs for inbound email actions are now handled through configurable execution modes, allowing missing inputs to be requested, intents to be skipped, or processing to continue.\n\n\n - **[Create email client template](https://www.servicenow.com/docs/access?context=t_CreateAnEmailClientTemplate&family=australia&ft:locale=en-US)**\n\nAdded a check box for the email client template.\n\n- **[Configure templates for personal corporate mailboxes](https://www.servicenow.com/docs/access?context=configure-personal-corporate-mailbox&family=australia&ft:locale=en-US)**\n\nAdded a new **From Generation Type** for the User Email Addresses for email client templates.\n\n- **[Integrate personal corporate mailbox for receiving emails](https://www.servicenow.com/docs/access?context=integrate-corporate-email-receiving&family=australia&ft:locale=en-US)**\n\nAdded the Forwarding Address option for the email account type.\n\n\n - **[Send email using Microsoft Graph](https://www.servicenow.com/docs/access?context=send-email-using-ms-graph&family=australia&ft:locale=en-US)**\n\nConnect Microsoft email accounts using Microsoft Graph within the ServiceNow instance for sending outbound emails.\n\n- **[Email threading for inbound reply email](https://www.servicenow.com/docs/access?context=c_InboundEmailActions&family=australia&ft:locale=en-US)**\n\nEnable classification of inbound emails by using the thread-index header for emails originating from Microsoft or Microsoft Outlook ecosystem.\n\n- **[Column Level Encryption for email attachments](https://www.servicenow.com/docs/access?context=cle-for-email-attachments&family=australia&ft:locale=en-US)**\n\nAttachments from inbound emails are now encrypted when stored in CLE-enabled tables and decrypted when sent in outbound emails, ensuring secure access without requiring scripting.\n\n- **[Enable push notifications for logged-out users](https://www.servicenow.com/docs/access?context=enable-notifications-logged-out-users&family=australia&ft:locale=en-US)**\n\nPush notifications can now be configured to be sent to users even when they are logged out, ensuring critical updates are not missed.\n\n\n
## Removed\n\nBetween your current release family and Australia, some Notifications features or functionality were removed.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\nNo updates for this release.\n\n
\n\nZurich\n\n\n\nNo updates for this release.\n\n
\n\nAustralia\n\n\n\nNo updates for this release.\n\n
## Deprecations\n\nBetween your current release family and Australia, some Notifications features or functionality were deprecated.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\nNo updates for this release.\n\n
\n\nZurich\n\n\n\nNo updates for this release.\n\n
\n\nAustralia\n\n\n\nNo updates for this release.\n\n
## Activation information\n\nReview information on how to activate Notifications.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\n- **Activation information**\n\nNotifications is a ServiceNow AI Platform feature that is active by default.\n\n\n
\n\nZurich\n\n\n\n- **Activation information**\n\nNotifications is a ServiceNow AI Platform feature that is active by default.\n\nInstall Email agentic workflow by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).\n\n\n
\n\nAustralia\n\n\n\n- **Activation information**\n\nNotifications is a ServiceNow AI Platform feature that is active by default.\n\nInstall Notifications Email Agents by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).\n\nThe Notification Agent requires the Implementation Agent \\(IA\\) Orchestration framework and is not supported as a standalone feature.\n\n\n
## Additional requirements\n\nIf any additional requirements were introduced or changed for Notifications we have noted them here.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\nNo updates for this release.\n\n
\n\nZurich\n\n\n\nNo updates for this release.\n\n
\n\nAustralia\n\n\n\nNo updates for this release.\n\n
## Browser requirements\n\nIf any specific browser requirements were introduced or changed for Notifications we have noted them here.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\nNo updates for this release.\n\n
\n\nZurich\n\n\n\nNo updates for this release.\n\n
\n\nAustralia\n\n\n\nNo updates for this release.\n\n
## Accessibility information\n\nReview details on accessibility information for Notifications, such as specific requirements or compliance levels.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\nNo updates for this release.\n\n
\n\nZurich\n\n\n\nNo updates for this release.\n\n
\n\nAustralia\n\n\n\nNo updates for this release.\n\n
## Localization information\n\nIf there are specific localization considerations for Notifications we have noted them here.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\nNo updates for this release.\n\n
\n\nZurich\n\n\n\nNo updates for this release.\n\n
\n\nAustralia\n\n\n\nNo updates for this release.\n\n
## Highlight information\n\nIf there are specific highlight considerations for Notifications we have noted them here.\n\n\n
\n\nRelease\n\n\n\nRelease notes\n\n
\n\nYokohama\n\n\n\n- Use the new email notifications dashboard with key metrics.\n- Use filter notifications that are based on categories, delivery channels, subscriptions, and digests for notification preferences.\n- Use the enhanced assignment group, advanced condition, and mandatory notifications for a provider framework.\n- Use the standard forms for custom notification preferences and delivery channels.\n\n See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=yokohama&ft:locale=en-US) for more information.\n\n
\n\nZurich\n\n\n\n- Use email diagnostics dashboard to monitor email delivery metrics, track bounce management, and overall health associated with email sender and reader jobs.\n- Control the preferences page to display relevant notifications.\n- Support multiple target records for email digest.\n- Use the standard forms for system notification preference.\n- Handle incoming email requests intelligently with the new email agentic workflow by identifying intent, executing actions, and drafting appropriate email responses.\n\n See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=zurich&ft:locale=en-US) for more information.\n\n
\n\nAustralia\n\n\n\n- Integrate personal corporate mailboxes with in ServiceNow to send and receive emails.\n- Send outbound emails from the ServiceNow instance using Microsoft Graph.\n- Encrypt inbound email attachments in CLE-enabled tables and decrypt them for outbound emails.\n- Enhanced inbound email classification to support thread-index header for emails generated via Microsoft or Microsoft Outlook ecosystem.\n- Deliver critical push notifications even when users are logged out.\n- Create and modify email notifications and email templates using natural language prompts through the Notification Agent.\n- Enhance customer communications with branded email template support in the Email Generator Agent.\n- Identify and process multiple intents in inbound emails, enabling multiple reply email actions.\n- Handle missing inputs in inbound emails using configurable execution modes.\n\n See [Notifications](https://www.servicenow.com/docs/access?context=notifications&family=australia&ft:locale=en-US) for more information.\n\n
**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-yokohama-australia/rn-combined-intro.md)\n\n"}}