{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":8825,"path":"delta-zurich-australia/australia-zurich-careteamoperationsforhealthcareit-release-notes.md","title":"Combined Care Team Operations for Healthcare IT release notes for upgrades from Zurich to Australia","bundle":null,"doc_type":null,"release":"australia","body":"\n# Combined Care Team Operations for Healthcare IT release notes for upgrades from Zurich to Australia\n\nConsolidated page of all release notes for Care Team Operations for Healthcare IT from Zurich to Australia.\n\n## How to use this page\n\nTo help you prepare for your upgrade, we have combined the cross-family Care Team Operations for Healthcare IT release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.\n\n**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says \"No updates for this release.\"\n\n## Important information for upgrading Care Team Operations for Healthcare IT to Australia\n\nBefore you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **Upgrade information**\n\nThe Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read\\_only\\_option” field with granular control levels, including “strict\\_read\\_only” and “client\\_script\\_modifiable\". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US).\n\nIf you have the feature administrator role you can now complete tasks that were initially reserved for users with the broader administrator role.\n\n\n</td></tr></tbody>\n</table>## New features\n\nBetween your current release family and Australia, new features were introduced for Care Team Operations for Healthcare IT.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\n-   **[Setting up roles and responsibilities in Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hco-it-set-up-roles-responsibilities&family=zurich&ft:locale=en-US)**\n\nRoles and responsibilities are updated to allow for more selective user access.\n\nThe following responsibilities were added:\n\n    -   Support department agent\n    -   Support department manager\nUsers can be assigned these responsibilities in the Edit member related list within healthcare organizations.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **[ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&family=australia&ft:locale=en-US)**\n\nThe ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:\n\n    -   Foundation: AI basics to deliver insights\n    -   Advanced: AI to boost productivity across relevant use cases\n    -   Prime: Act autonomously with all AI assets, and create your own\nDepending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.\n\n\n -   **[Create support requests using Now Assist in Virtual Agent](https://www.servicenow.com/docs/access?context=hcls-agentic-ai-use-cases&family=australia&ft:locale=en-US)**\n\nCreate support requests for healthcare IT, biomed, facilities, or environmental services departments through Now Assist in Virtual Agent conversationally. This workflow resolves missing or unclear details through clarifying questions and validates the request using the Care team operations case Intake and Care team operations case Creation AI agents and is available in Care Team Portal and Care Team Mobile.\n\n-   **[Care Team Operations Case Creation AI voice agent](https://www.servicenow.com/docs/access?context=hco-now-assist-voice-agent&family=australia&ft:locale=en-US)**\n\nThe Care Team Operations Case Creation AI voice agent enables care team members to create cases conversationally over the phone.\n\n**Note:** For the Care Team Operations Case Creation AI voice agent to create cases, the Care Team Operations plugin for cases of that request type must be installed.\n\n\n</td></tr></tbody>\n</table>## Changes\n\nBetween your current release family and Australia, some changes were made to existing Care Team Operations for Healthcare IT features.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Removed\n\nBetween your current release family and Australia, some Care Team Operations for Healthcare IT features or functionality were removed.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Deprecations\n\nBetween your current release family and Australia, some Care Team Operations for Healthcare IT features or functionality were deprecated.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Activation information\n\nReview information on how to activate Care Team Operations for Healthcare IT.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\n-   **Activation information**\n\nInstall Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).\n\n\n**Important:** Care Team Operations for Healthcare IT is available in the ServiceNow Store. For details, see the \"Activation information\" section of these release notes.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **Activation information**\n\nInstall Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).\n\n\n**Important:** Care Team Operations for Healthcare IT is available in the ServiceNow Store. For details, see the \"Activation information\" section of these release notes.\n\n</td></tr></tbody>\n</table>## Additional requirements\n\nIf any additional requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Browser requirements\n\nIf any specific browser requirements were introduced or changed for Care Team Operations for Healthcare IT we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Accessibility information\n\nReview details on accessibility information for Care Team Operations for Healthcare IT, such as specific requirements or compliance levels.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Localization information\n\nIf there are specific localization considerations for Care Team Operations for Healthcare IT we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Highlight information\n\nIf there are specific highlight considerations for Care Team Operations for Healthcare IT we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nAssign roles and responsibilities more efficiently with an updated user configuration process.\n\n See [Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hcls-cto-it-app&family=zurich&ft:locale=en-US) for more information.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   Use the conversational abilities of Now Assist in Virtual Agent in Care Team Portal or Care Team Mobile to create requests for support departments.\n-   Leverage the Care Team Operations Case Creation AI voice agent enables to create cases conversationally over the phone.\n-   Care Team Operations for Healthcare IT has received security enhancements in the Australia release.\n\n See [Care Team Operations for Healthcare IT](https://www.servicenow.com/docs/access?context=hcls-cto-it-app&family=australia&ft:locale=en-US) for more information.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)\n\n"}}