{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":8880,"path":"delta-zurich-australia/australia-zurich-employeecenter-release-notes.md","title":"Combined Employee Center release notes for upgrades from Zurich to Australia","bundle":null,"doc_type":null,"release":"australia","body":"\n# Combined Employee Center release notes for upgrades from Zurich to Australia\n\nConsolidated page of all release notes for Employee Center from Zurich to Australia.\n\n## How to use this page\n\nTo help you prepare for your upgrade, we have combined the cross-family Employee Center release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Zurich to Australia.\n\n**Tip:** If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says \"No updates for this release.\"\n\n## Important information for upgrading Employee Center to Australia\n\nBefore you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **Upgrade information**\n\nThe Australia release introduces enhanced protections for read‑only fields across the ServiceNow AI Platform®. These changes include a new “read\\_only\\_option” field with granular control levels, including “strict\\_read\\_only” and “client\\_script\\_modifiable\". The changes occur in the back end and maintain backward‑compatible behavior. This update helps strengthen your instance security while preserving the flexibility you need. Refer to [KB2718122](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2718122) for additional technical details on how to identify affected fields and adjust their settings. For more information about granular read-only security options, see [Configuring read-only security options](https://www.servicenow.com/docs/access?context=read-only-option&family=australia&ft:locale=en-US).\n\n\n</td></tr></tbody>\n</table>## New features\n\nBetween your current release family and Australia, new features were introduced for Employee Center.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\n-   **[Check latest company news and events](https://www.servicenow.com/docs/access?context=check-company-newsevent-ai-agent-for-emp-exp&family=zurich&ft:locale=en-US)**\n\nUse the **Company News and Events AI Agent** to enable employees to check their company-related news and any upcoming events using the Now Assist in Virtual Agent.\n\n\n -   **[ServiceNow Otto for Employee Experience Summarization skill](https://www.servicenow.com/docs/access?context=activate-now-assist-skills-uex&family=zurich&ft:locale=en-US)**\n\nEnable a summary of the request, requested item, or case for approval task using ServiceNow Otto for Employee Experience. The skill provides a summary of the selected item from the available list that you want to work on.\n\n\n -   **[ServiceNow Otto for Employee Experience plugin](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&family=zurich&ft:locale=en-US)**\n\nEnable employees to resolve and approve tasks easily through chat conversation using the ServiceNow Otto for Employee Experience plugin with Now Assist in Virtual Agent.\n\n-   **[Browser Extension for Employee Center](https://www.servicenow.com/docs/access?context=ecbe-intro&family=zurich&ft:locale=en-US)**\n\nView and manage content and other company resources through the Browser Extension for Employee Center. Access the extension as a pop-up window, or select the Browser Extension for Employee Center icon on the portal to open it in a new page.\n\n-   **[Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=zurich&ft:locale=en-US)**\n\nEnhance the My Requests experience with features like easy segmentation, filtering, and keyword search. These features create a dynamic and scalable experience on the Employee Center portal for your admins, service, process, and experience owners.\n\n-   **[Portal performance optimization](https://www.servicenow.com/docs/access?context=ec-load-experience-optimization&family=zurich&ft:locale=en-US)**\n\nControl how your portal pages load, such as all at once or as needed, by using the new deferred and lazy load preferences. Lazy loading is enabled by default and displays content dynamically, reducing page load time.\n\n-   **[High-traffic experience](https://www.servicenow.com/docs/access?context=ec-load-high-traffic&family=zurich&ft:locale=en-US)**\n\nCommunicate the information about heavy usage and slower network conditions during high usage scenarios, such as live events and major announcements.\n\n-   **[Taxonomy and connected content](https://www.servicenow.com/docs/access?context=track-new-content&family=zurich&ft:locale=en-US)**\n\nStreamline the cleanup and syncing of outdated or invalid content, helping admins maintain a high-quality, well-performing portal with less manual effort.\n\n-   **[Mega menu load](https://www.servicenow.com/docs/access?context=config-mega-menu-async-load&family=zurich&ft:locale=en-US)**\n\nLoad the Mega Menu in the background to speed up home page interactivity and enable your users to engage with visible content faster during first-time visits.\n\n-   **[Notifications for Employee Center enhancements](https://www.servicenow.com/docs/access?context=notifications-ec&family=zurich&ft:locale=en-US)**\n\nGet Notifications for Employee Center in Content engagement that is available with Employee Center Pro. For more information, see [Employee Center Pro release notes](https://www.servicenow.com/docs/access?context=employee-center-pro-rn&family=zurich&ft:locale=en-US).\n\n-   **[Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=zurich&ft:locale=en-US)**\n\nAfter upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **[Simplified Navigation](https://www.servicenow.com/docs/access?context=simple-portal-navigation-ec&family=australia&ft:locale=en-US)**\n\nSimplify how employees move through Employee Center by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile.\n\n-   **[Approve your requests with AI Agent](https://www.servicenow.com/docs/access?context=manage-approvals-with-approvals-agent&family=australia&ft:locale=en-US)**\n\nAccelerate request approvals by automatically aggregating relevant details, validating requests against policies, and recommending approval decisions to managers.\n\n-   **[Configure widget heading levels for accessibility](https://www.servicenow.com/docs/access?context=config-heading-widget-instance&family=australia&ft:locale=en-US)**\n\nImprove accessibility by allowing admins to configure widget heading levels \\(H1–H6\\) to meet organizational standards and support technologies.\n\n-   **[Enhanced Requests Experience](https://www.servicenow.com/docs/access?context=my-requests-update-intro&family=australia&ft:locale=en-US)**\n\nImprove the Enhanced Requests Experience functionality by enabling specific tabs created for specific filters. Help employees find relevant requests faster while giving admins, experience owners, and service owners greater control over curating page design for specific purposes.\n\n-   **[ServiceNow Otto Chat Integration](https://www.servicenow.com/docs/access?context=moveworks-for-employeecenter&family=australia&ft:locale=en-US)**\n\nEmpower employees with Moveworks for Employee Center and its AI-powered conversational support. Using the Moveworks embedded AI assistant plugin, your employees can ask questions, get instant answers, and complete tasks end-to-end from Employee Center and Employee Center Pro.\n\n-   **[Quick start tests for Employee Center](https://www.servicenow.com/docs/access?context=quick-start-tests-employee-center&family=australia&ft:locale=en-US)**\n\nAfter upgrades and deployments of new applications or integrations, run quick start tests to verify that Employee Center works as expected. If you customized Employee Center, copy the quick start tests and configure them for your customizations.\n\n\n</td></tr></tbody>\n</table>## Changes\n\nBetween your current release family and Australia, some changes were made to existing Employee Center features.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\n-   **Coral theme**\n\nCoral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Removed\n\nBetween your current release family and Australia, some Employee Center features or functionality were removed.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Deprecations\n\nBetween your current release family and Australia, some Employee Center features or functionality were deprecated.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Activation information\n\nReview information on how to activate Employee Center.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\n-   **Activation information**\n\nInstall Employee Center by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US).\n\n\n**Important:** Employee Center is available in the ServiceNow Store. For details, see the \"Activation information\" section of these release notes.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **Activation information**\n\nInstall Employee Center by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=australia&ft:locale=en-US).\n\n\n**Important:** Employee Center is available in the ServiceNow Store. For details, see the \"Activation information\" section of these release notes.\n\n</td></tr></tbody>\n</table>## Additional requirements\n\nIf any additional requirements were introduced or changed for Employee Center we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Browser requirements\n\nIf any specific browser requirements were introduced or changed for Employee Center we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\n-   **Browser requirements**\n\nThe Browser Extension for Employee Center is only available with Google Chrome or Microsoft Edge browsers.\n\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Accessibility information\n\nReview details on accessibility information for Employee Center, such as specific requirements or compliance levels.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   **Accessibility information**\n\nImprove accessibility by allowing admins to configure widget heading levels \\(H1–H6\\) to meet organizational standards and support technologies. Clear heading hierarchies improve navigation for screen reader and keyboard users.\n\n\n</td></tr></tbody>\n</table>## Localization information\n\nIf there are specific localization considerations for Employee Center we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\nNo updates for this release.\n\n</td></tr></tbody>\n</table>## Highlight information\n\nIf there are specific highlight considerations for Employee Center we have noted them here.\n\n<table class=\"custom-rows\"><thead><tr><th class=\"filter\">\n\nRelease\n\n</th><th>\n\nRelease notes\n\n</th></tr></thead><tbody><tr><td>\n\nZurich\n\n</td><td>\n\n[Zurich Patch 1](https://www.servicenow.com/docs/access?context=zurich-patch-1&family=zurich&ft:locale=en-US)\n\n-   Enable employees to check their latest company news and upcoming events using Now Assist in Virtual Agent with the **Company News &amp; Events AI Agent** in the ServiceNow Otto for Employee Experience. The AI Agent displays a list of all the latest news and planned events in the company. For more information, see [Check latest company news and events](https://www.servicenow.com/docs/access?context=check-company-newsevent-ai-agent-for-emp-exp&family=zurich&ft:locale=en-US).\n-   Employees can check all their to-do tasks and pending approvals using Now Assist in Virtual Agent for Microsoft Teams.\n-   Enable a summary of the request, requested item, or case for approval task using ServiceNow Otto for Employee Experience. The skill provides a summary of the selected item from the available list that you want to work on. For more information, see [ServiceNow Otto for Employee Experience Summarization skill](https://www.servicenow.com/docs/access?context=activate-now-assist-skills-uex&family=zurich&ft:locale=en-US).\n\n Zurich Early Availability\n\n-   Use the ServiceNow Otto for Employee Experience application so that your employees can have a seamless conversational interaction with Now Assist in Virtual Agent.\n-   View and manage content and other company resources through the Browser Extension for Employee Center.\n-   Improve the My Requests experience with adoptive and scalable enhancements.\n\n See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=zurich&ft:locale=en-US) for more information.\n\n</td></tr><tr><td>\n\nAustralia\n\n</td><td>\n\n-   Add editable, tab-specific filters to the Enhanced Requests Experience functionality on the Employee Center portal to make searching and managing requests more streamlined.\n-   Enable employees to check their latest company news and upcoming events using Now Assist in Virtual Agent with the Company News &amp; Events AI Agent in the Now Assist for Employee Experience. The AI Agent displays a list of all the latest news and planned events in the company.\n-   Employees can check all their to-do tasks and pending approvals using Now Assist in Virtual Agent for Microsoft Teams.\n-   Add granular admin roles to create an Employee profile.\n-   Simplify how employees move through by providing a modern, left‑aligned, one‑level navigation that reduces cognitive load and adapts seamlessly across desktop and mobile.\n-   Improve accessibility by allowing admins to configure widget heading levels \\(H1–H6\\) to meet organizational standards and support technologies.\n\n See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&family=australia&ft:locale=en-US) for more information.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Products combined by family](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/delta-zurich-australia/rn-combined-intro.md)\n\n"}}