{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":10330,"path":"employee-service-management/employee-experience-foundation/gss-guided-self-service-overview.md","title":"Guided Self-Service in Employee Center","bundle":null,"doc_type":null,"release":"australia","body":"\n# Guided Self-Service in Employee Center\n\nEmpower employees with easier self-serve capabilities through guided experiences to improve productivity and efficiency.\n\nA new plugin **Guided Self-Service** \\(sn\\_ex\\_sp\\_gd\\_help\\) in Employee Center enables employees with an intuitive Question-and-Answer \\(QnA\\) powered self-service.\n\n## Guided Self-Service \\(GSS\\) overview\n\nWith an in-context visual way to navigate the complex work scenarios, admins can design adaptable self-serve workflows that can enhance overall organizational productivity, engagement, and efficiency.\n\nUsing the Guided Self-Service, employees can self-serve with step-by-step assistance and navigate their way to the relevant article or catalog item. Guided Self-Service can\n\n-   Self-serve with easy access to information, processes, and resolutions for day-to-day work.\n-   Discover and use the GSS processes through AI-powered search.\n-   Make information and solutions easily accessible to employees with varying levels of knowledge or experience.\n-   Guide employees to the relevant article or catalog form through a visual Question-and-Answer \\(QnA\\) experience.\n-   Leverage prebuilt activities and templates for self-service help use cases, powered by playbooks.\n-   Streamline authoring for non-technical users with playbook designer usability enhancements.\n-   Optimize the employee self-service capabilities for complex and high-volume topics.\n-   Streamline authoring for non-technical users with playbook designer usability enhancements\n\n\\[Omitted image \"gss-guided-self-service-overview.png\"\\] Alt text: Guided Self-Service in Employee Center and its intuitive uses.\n\nProvide Guided Self-Service that caters to the frequent needs of employees. You can display Guided Self-Service as a widget on the home page or as a quick link or as a widget on topic pages.\n\n**Note:** Discover and use the GSS processes through AI-powered search based on the title and description.\n\n## Prerequisites\n\n**Guided Self-Service** in Employee Center has a dependency on the Employee Center and applications. Ensure you complete the following steps before getting started with GSS.\n\n-   Ensure you activate the Employee Center application first before installing the **Guided Self-Service** in Employee Center app from ServiceNow Store.\n-   Ensure you have Workflow Studio and its components such as Playbooks.\n-   Ensure that the **sn\\_hr\\_sp.esc\\_admin** user has the **playbook.write** role to edit the playbook design and **playbook\\_experience.admin** to preview the guided experience.\n\n## Know more about Playbooks and Workflow Studio\n\nPlaybook provides a visual representation of step-by-step process involved in self-servicing employee needs and requirements such as **Know your benefits** and **Time off request**.\n\n-   Design the visual workflow to guide employees to find relevant article or catalog items.\n-   Use the playbook capability to help employees with the what-to-do-next option.\n-   Provide a way to visualize and interact with the workflows in real time via a simple and task-oriented view.\n\nUnderstand the basics of playbooks and workflow studio. Ensure you have working knowledge of the following processes:\n\n-   [Exploring Playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/process-automation-designer.md)\n-   [Playbook builder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/exploring-process-automation-designer.md)\n-   [Building your first playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/getting-started-processes.md)\n-   [Create a flow in Workflow Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-flow.md)\n-   [Create a playbook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-process-definition.md)\n-   [Building Playbooks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/building-a-process.md)\n\n**Related topics**  \n\n\n[Guided Self-Service reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/gss-guided-self-service-reference-info.md)\n\n[Use Guided Self-Service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/gss-guided-self-service-homepage.md)\n\n"}}