{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":10981,"path":"employee-service-management/health-and-safety-incident-management/install-hs-incident-mgmt.md","title":"Install Health and Safety Incident Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Install Health and Safety Incident Management\n\nYou can install the Health and Safety Incident Management application \\(sn\\_hs\\_im\\_incident\\) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.\n\n## Before you begin\n\n**Important:**\n\n- Starting from version 10, the previously known Health and Safety Incident Management \\(sn\\_ohs\\_im\\) application has been renamed to Health and Safety Core. There is no impact on existing customers using versions up to 9. However, to receive the latest updates for incident management, customers on version 9 and earlier must also install \\(sn\\_hs\\_im\\_incident\\).\n- When you upgrade from Health and Safety Incident Management v9 to Health and Safety Core v10, certain reference fields and column labels related to Health and Safety user profile might not update correctly. To resolve this issue, see the [KB article \\[KB2057452\\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2057452) in the Now Support Knowledge Base to create and run a Fix Script.\n\n- Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).\n- Review the [Health and Safety Incident Management](https://store.servicenow.com/sn_appstore_store.do#!/store/application/f27b42a72f373010f2bf532a2799b693) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.\n\n**Tip:** The application installation does not install the location demo data for the Workplace Core location model. The location picker on incident and observation forms is mandatory so that users can't submit these forms unless they are populated with locations. As a workaround, repair the Workplace Core plugin with the **Load demo data** option.\n\nRole required: admin\n\n## About this task\n\nThe following items are installed with Health and Safety Incident Management:\n\n- Plugins\n- Store applications\n- Roles\n- Scheduled jobs\n- Tables\n\nFor more information, see [Components installed with Health and Safety Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/components-installed-with-hs-incident-mgmt.md).\n\nThis table lists the optional applications that can be installed for additional features:\n\n\n
\n\nApplication\n\n\n\nDescription\n\n
\n\nAnonymous Report Center\n\n \\[com.sn\\_anonymous\\_report\\_center\\]\n\n\n\nInstalls anonymous reporting capability for Health and Safety Incident Management.For more information, see [Activate the Anonymous Report Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/arc-activate.md).\n\nTo configure the **Anonymous report center**, see [Setting up the Anonymous Report Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/arc-setup.md).\n\n
\n\nExpanded Model and Asset Classes\n\n \\[sn\\_ent\\]\n\n\n\nEnables tracking and managing of enterprise assets that are associated with the safety incidents and observations.\n\n
\n\nGeo map component\n\n \\[sn\\_geo\\_map\\]\n\n\n\nProvides access to enable the map component in the Health and Safety Workspace from the application properties.\n\n To install, see [Activate a plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateAPlugin.md)\n\n
\n\nGeolocation plugin\n\n \\[com.snc.geolocation\\]\n\n\n\nEnables geolocation feature on the Now Mobile app and gives access to manual tracking options.\n\n For more information, see [Enabling and selecting location tracking options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/location-tracking-enable.md)\n\n
\n\nHealth and Safety Case Management \\[sn\\_hs\\_cm\\]\n\n\n\nInstalls case management capability for Health and Safety Incident Management.For more information, see [Install Health and Safety Case Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-case-management/install-hs-case-management.md).\n\n
\n\nHuman Resources Scoped App: Core \\[com.sn\\_hr\\_core\\]\n\n\n\nInstalls Case and Knowledge Management for creating HR cases from injury and illness records.For more information, see [Activate Case and Knowledge Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/activate-case-and-knowledge-management-scoped.md).\n\n**Note:** For creating HR cases from injury and illness records, this plugin needs to be activated together with the Health and Safety Case Management \\(sn\\_hs\\_cm\\) application. For more information, see [Create an HR case from an injury or illness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/create-hr-case-injury-illness.md).\n\n
\n\nHealth and Safety Contractor Management \\[sn\\_hs\\_crm\\]\n\n\n\nInstalls contractor management capability for Health and Safety Incident Management.For more information, see [Install Health and Safety Contractor Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-contractor-management/hs-install-contractor-management.md).\n\n
\n\nHealth and Safety Incident Management OSHA Content Pack\\[com.snc.sn\\_hs\\_im\\_osha\\]\n\n\n\nInstalls OSHA reporting capability for Health and Safety Incident Management.For more information, see [Install Health and Safety Incident Management OSHA Content Pack](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety/install-hs-osha-content-pack.md).\n\n
\n\nLearning Core\\[sn\\_lc\\]\n\n\n\nInstalls Learning Core to enable learning content in Health and Safety actions.For more information, see [Configuring Learning Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/learning-core/configuring-learning-core.md).\n\n
## Procedure\n\n1. Navigate to **All** > **System Applications** > **All Available Applications** > **All**.\n\n2. Find the Health and Safety Incident Management application \\(sn\\_ohs\\_im\\) using the filter criteria and search bar.\n\n You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.\n\n In the list next to the **Install** button, the versions that are available to you are displayed.\n\n3. Select a version from the list and select **Install**.\n\n In the Review Installation Details dialog box, any dependencies installed with your application are listed.\n\n4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.\n\n5. If demo data is available and you want to install it, select the **Load demo data** check box.\n\n Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.\n\n6. Select **Install**.\n\n\n**Parent Topic:**[Setting up Health and Safety Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-incident-management/setting-up-hs-incident-mgmt.md)\n\n"}}