{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":12406,"path":"employee-service-management/legal-request-management/lsd-agentic-rca-config.md","title":"Add restricted caller access privileges for accessing the legal request table","bundle":null,"doc_type":null,"release":"australia","body":"\n# Add restricted caller access privileges for accessing the legal request table\n\nCreate restricted caller access \\(RCA\\) privileges to ensure authorized access to the legal request table in the ServiceNow Otto for Legal Service Delivery \\(LSD\\) application.\n\n## Before you begin\n\nSet the application scope to **Legal Request Management** in the application picker. For more information, see [Application picker](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/c_ApplicationPicker.md).\n\nRole required: admin\n\n## Procedure\n\n1.  Navigate to **All** &gt; **System Applications** &gt; **Application Restricted Caller Access**.\n\n2.  Create an RCA for a script include.\n\n    1.  Select **New**.\n\n    2.  On the form, fill in the fields.\n\n<table id=\"table_j4f_qxm_y2c\"><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nSource Scope\n\n</td><td>\n\nScope of the calling application. Select **AI Agents**.\n\n</td></tr><tr><td>\n\nSource Type\n\n</td><td>\n\nType of record that is calling the application resource.Select **Script Include**.\n\n</td></tr><tr><td>\n\nSource Table\n\n</td><td>\n\nTable that contains the Source record.Select **Script Include \\[sys\\_script\\_include\\]**.\n\n</td></tr><tr><td>\n\nSource\n\n</td><td>\n\nCross-scope record that is accessing a restricted application resource.-   Select Lookup Documents by using the list icon \\(\\[Omitted image \"lookup-using-list.png\"\\] Alt text: Lookup Documents using list icon\\).\n-   In the field document, search and set the value as **Script Include: AiAgentRuntimeRequest**.\n\n\n</td></tr><tr><td>\n\nStatus\n\n</td><td>\n\nStatus of the access request. From the drop-down list, select **Allowed**.\n\n</td></tr><tr><td>\n\nApplication\n\n</td><td>\n\nApplication of the target resource. The field is automatically set to **Legal Request Management**.\n\n</td></tr><tr><td>\n\nTarget Scope\n\n</td><td>\n\nScope of the requested resource. Select **Legal Request Management**.\n\n</td></tr><tr><td>\n\nTarget Type\n\n</td><td>\n\nType of the requested resource. Select **Table: Legal Request**.\n\n</td></tr><tr><td>\n\nOperation\n\n</td><td>\n\nOperation that was performed on the target resource. Select **Read**.\n\n</td></tr></tbody>\n</table>    3.  Select **Submit**.\n\n3.  Create an RCA for a short description.\n\n    1.  Select **New**.\n\n    2.  On the form, fill in the fields.\n\n<table id=\"table_qt4_my3_cfc\"><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nSource Scope\n\n</td><td>\n\nScope of the calling application. Select **Global**.\n\n</td></tr><tr><td>\n\nSource Type\n\n</td><td>\n\nType of record that is calling the application resource.Select **GlideScopedEvaluator**.\n\n</td></tr><tr><td>\n\nSource Table\n\n</td><td>\n\nTable that contains the Source record.Select **Value \\[sys\\_variable\\_value\\]**.\n\n</td></tr><tr><td>\n\nSource\n\n</td><td>\n\nCross-scope record that is accessing a restricted application resource.-   Select Lookup Documents by using the list icon \\(\\[Omitted image \"lookup-using-list.png\"\\] Alt text: Lookup Documents using list icon\\).\n-   In the field document, search and set the value as **58d70eff2bb0ea50099bfd2cce91bf1d**.\n\n\n</td></tr><tr><td>\n\nStatus\n\n</td><td>\n\nStatus of the access request. From the drop-down list, select **Allowed**.\n\n</td></tr><tr><td>\n\nApplication\n\n</td><td>\n\nApplication of the target resource. The field is automatically set to **Legal Request Management**.\n\n</td></tr><tr><td>\n\nTarget Scope\n\n</td><td>\n\nScope of the requested resource. Select **Legal Request Management**.\n\n</td></tr><tr><td>\n\nTarget Type\n\n</td><td>\n\nType of the requested resource. Select **Dictionary Entry: Short description**.\n\n</td></tr><tr><td>\n\nOperation\n\n</td><td>\n\nOperation that was performed on the target resource. Select **Read**.\n\n</td></tr></tbody>\n</table>    3.  Select **Submit**.\n\n4.  Create an RCA for the description.\n\n    1.  Select **New**.\n\n    2.  On the form, fill in the fields.\n\n<table id=\"table_kj4_2z3_cfc\"><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nSource Scope\n\n</td><td>\n\nScope of the calling application. Select **Global**.\n\n</td></tr><tr><td>\n\nSource Type\n\n</td><td>\n\nType of record that is calling the application resource.Select **GlideScopedEvaluator**.\n\n</td></tr><tr><td>\n\nSource Table\n\n</td><td>\n\nTable that contains the Source record.Select **Value \\[sys\\_variable\\_value\\]**.\n\n</td></tr><tr><td>\n\nSource\n\n</td><td>\n\nCross-scope record that is accessing a restricted application resource.-   Select Lookup Documents by using the list icon \\(\\[Omitted image \"lookup-using-list.png\"\\] Alt text: Lookup Documents using list icon\\).\n-   In the field document, search and set the value as **58d70eff2bb0ea50099bfd2cce91bf1d**.\n\n\n</td></tr><tr><td>\n\nStatus\n\n</td><td>\n\nStatus of the access request. From the drop-down list, select **Allowed**.\n\n</td></tr><tr><td>\n\nApplication\n\n</td><td>\n\nApplication of the target resource. The field is automatically set to **Legal Request Management**.\n\n</td></tr><tr><td>\n\nTarget Scope\n\n</td><td>\n\nScope of the requested resource. Select **Legal Request Management**.\n\n</td></tr><tr><td>\n\nTarget Type\n\n</td><td>\n\nType of the requested resource. Select **Dictionary Entry: Description.**\n\n</td></tr><tr><td>\n\nOperation\n\n</td><td>\n\nOperation that was performed on the target resource. Select **Read**.\n\n</td></tr></tbody>\n</table>    3.  Select **Submit**.\n\n5.  Create an RCA for a legal request.\n\n    1.  Select **New**.\n\n    2.  On the form, fill in the fields.\n\n<table id=\"table_gsp_2z3_cfc\"><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nSource Scope\n\n</td><td>\n\nScope of the calling application. Select **Global**.\n\n</td></tr><tr><td>\n\nSource Type\n\n</td><td>\n\nType of record that is calling the application resource.Select **GlideScopedEvaluator**.\n\n</td></tr><tr><td>\n\nSource Table\n\n</td><td>\n\nTable that contains the Source record.Select **Value \\[sys\\_variable\\_value\\]**.\n\n</td></tr><tr><td>\n\nSource\n\n</td><td>\n\nCross-scope record that is accessing a restricted application resource.-   Select Lookup Documents by using the list icon \\(\\[Omitted image \"lookup-using-list.png\"\\] Alt text: Lookup Documents using list icon\\).\n-   In the field document, search and set the value as **58d70eff2bb0ea50099bfd2cce91bf1d**.\n\n\n</td></tr><tr><td>\n\nStatus\n\n</td><td>\n\nStatus of the access request. From the drop-down list, select **Allowed**.\n\n</td></tr><tr><td>\n\nApplication\n\n</td><td>\n\nApplication of the target resource. The field is automatically set to **Legal Request Management**.\n\n</td></tr><tr><td>\n\nTarget Scope\n\n</td><td>\n\nScope of the requested resource. Select **Legal Request Management**.\n\n</td></tr><tr><td>\n\nTarget Type\n\n</td><td>\n\nType of the requested resource. Select **Table: Legal Request**\n\n</td></tr><tr><td>\n\nOperation\n\n</td><td>\n\nOperation that was performed on the target resource. Select **Read**.\n\n</td></tr></tbody>\n</table>    3.  Select **Submit**.\n\n6.  Create an RCA for a category.\n\n    1.  Select **New**.\n\n    2.  On the form, fill in the fields.\n\n<table id=\"table_pnf_5z3_cfc\"><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nSource Scope\n\n</td><td>\n\nScope of the calling application. Select **Global**.\n\n</td></tr><tr><td>\n\nSource Type\n\n</td><td>\n\nType of record that is calling the application resource.Select **GlideScopedEvaluator**.\n\n</td></tr><tr><td>\n\nSource Table\n\n</td><td>\n\nTable that contains the Source record.Select **Value \\[sys\\_variable\\_value\\]**.\n\n</td></tr><tr><td>\n\nSource\n\n</td><td>\n\nCross-scope record that is accessing a restricted application resource.-   Select Lookup Documents by using the list icon \\(\\[Omitted image \"lookup-using-list.png\"\\] Alt text: Lookup Documents using list icon\\).\n-   In the field document, search and set the value as **58d70eff2bb0ea50099bfd2cce91bf1d**.\n\n\n</td></tr><tr><td>\n\nStatus\n\n</td><td>\n\nStatus of the access request. From the drop-down list, select **Allowed**.\n\n</td></tr><tr><td>\n\nApplication\n\n</td><td>\n\nApplication of the target resource. The field is automatically set to **Legal Request Management**.\n\n</td></tr><tr><td>\n\nTarget Scope\n\n</td><td>\n\nScope of the requested resource. Select **Legal Request Management**.\n\n</td></tr><tr><td>\n\nTarget Type\n\n</td><td>\n\nType of the requested resource. Select **Table: Category**.\n\n</td></tr><tr><td>\n\nOperation\n\n</td><td>\n\nOperation that was performed on the target resource. Select **Read**.\n\n</td></tr></tbody>\n</table>    3.  Select **Submit**.\n\n\n**Parent Topic:**[Configure Triage legal requests agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/conf-transfer-legal-request-agent.md)\n\n"}}