{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":12934,"path":"employee-service-management/proactive-prompts/proactive-prompts-explore.md","title":"Exploring Proactive Prompts","bundle":null,"doc_type":null,"release":"australia","body":"\n# Exploring Proactive Prompts\n\nLearn how to use the Proactive Prompts application in your organization, configuring the signal for prompts, generating the prompts, and displaying them with actions on the selected channels.\n\n## Proactive Prompts workflow\n\nA scheduled job triggers the Proactive Prompts script that evaluates the signal configuration. Signal configuration contains two parts:\n\n-   Signal details such as to whom to send the prompt, on which channels, what actions are made available, and templates for the prompt message displayed to the user.\n-   Signal data source that contains data tables and conditions.\n\nPrompts are then generated and sent to configured platforms like Service Portal, Microsoft Teams, Slack, or Virtual Agent.\n\nThe following image illustrates this Proactive Prompts workflow.\n\n\\[Omitted image \"proactive-prompts-overview.png\"\\] Alt text: Proactive Prompts workflow\n\n## Channels in Proactive Prompts\n\nChannels are the medium through which prompts are displayed to the end user in their flow of work.\n\nThe following table describes the channels available in Proactive Prompts.\n\n<table id=\"table_z55_pnt_vvb\"><thead><tr><th>\n\nChannels\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nPortal widget\n\n</td><td>\n\nPrompts are displayed through a widget on the Employee Portal.**Note:** To see the prompts on the portal, the Prompt widget must be added to the portal page. For information on configuring portal pages, see [Create and edit a page using the Service Portal Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/t_ConfigureAPage.md). For information on adding widgets to a page, see [Service Portal widgets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/service-portal-widgets.md).\n\n</td></tr><tr><td>\n\nVirtual Agent\n\n</td><td>\n\nPrompts can also be delivered to different Conversational Interface \\(CI\\) channels through Virtual Agent, for example, Microsoft Teams or Slack.\n\n</td></tr></tbody>\n</table>**Note:** For more information, see [Configure delivery channels in Proactive Prompts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/proactive-prompts/proactive-prompts-config-channels.md).\n\n## Configuring data\n\nConfigure signals, data sources, channels, categories, actions, and schedules to display prompts to managers and employees in their flow of work. For more information, see [Configuring Proactive Prompts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/proactive-prompts/proactive-prompts-config.md).\n\n## Proactive Prompts in Manager Hub\n\nGenerate and display micro insights to managers using Manager Hub through Proactive Prompts. The insights contain reminders about the team's service requests, journeys, and learnings, accompanied by relevant actions to communicate the information to the employees. For more information, see [Proactive Prompts for managers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/insight-based-sug.md).\n\n"}}