{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":14583,"path":"field-service-management/field-service-additional-plugins.md","title":"Additional plugins for Field Service Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Additional plugins for Field Service Management\n\nAfter Field Service Management is activated, you can activate additional plugins that provide demo data and enable a variety of features.\n\nYou must have the admin role to activate these additional plugins. For details, see [Activate a plugin](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_ActivateAPlugin.md).\n\n\n
\n\nPlugin Name\n\n\n\nPlugin\n\n\n\nDescription\n\n
\n\nCustomer Service with Field Service Management\n\n\n\ncom.snc.csm\\_fsm\\_integration\n\n\n\nThis plugin provides an integration between the Customer Service Management and Field Service Management applications. Customers and consumers can view case-related work orders from the Customer Service and Consumer Service Portals. In the Field Service Management application, users can view account and contact information on work orders and work order tasks.\n\n
\n\nPerformance Analytics - Content Pack - Field Service Management\n\n\n\ncom.snc.work\\_management\\_pa\n\n\n\nEnables Performance Analytics for Field Service Management. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details. **Note:** If you have Performance Analytics installed, the Field Service Management Performance Analytics plugin \\(com.snc.work\\_management\\_pa\\) is automatically activated as part of the Field Service Management plugin.\n\n
\n\nField Service with Project Management\n\n\n\ncom.snc.wm\\_ppm\n\n\n\nField Services Integration with Project Management. This plugin activates the Project Management application and may require additional licenses.\n\n
\n\nField Service with Project Management Demo\n\n\n\ncom.snc.wm\\_ppm\\_demo\n\n\n\nDemo plugin for the Field Services Integration with Project Management.\n\n
\n\nField Service with Service Locations support\n\n\n\ncom.snc.fsm\\_service\\_locations\n\n\n\nEnables users to create a new service location from the WO/WOT whenever the preferred location does not exist among the stored locations.\n\n
\n\nField Service Management - Customer Experience\n\n\n\ncom.snc.fsm\\_customer\\_experience\n\n\n\nEnables customers to receive SMS notification to know the status of their work order tasks and also track the location of agents when they start to travel to the customer location.\n\n
\n\nField Service Contractor Management\n\n\n\ncom.snc.fsm\\_contractor\\_management\n\n\n\nEnables the contractor management portal to support the third-party workforce operations. This plugin activates Field Service Management and Service Contractor Base plugins.\n\n
\n\nPredictive Intelligence for Field Service Management\n\n\n\ncom.snc.fsm\\_ml\n\n\n\nEnables customers to leverage machine learning algorithms for availing its various capabilities. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.\n\n
\n\nField Service Capacity and Reservations Management\n\n\n\ncom.snc.fsm\\_capacity\\_management\n\n\n\nProvides capabilities to manage task capacity for groups and field agents. Activation of this plugin on production instances may require a separate license. Contact ServiceNow for details.\n\n
\n\nsn-fsm-components\n\n\n\ncom.sn\\_fsm\\_components\n\n\n\nRepository to store the FSM Custom Components to be used in the UIB Central Dispatch page\n\n
\n\nField Service Management Configurable Dispatcher Workspace\n\n\n\ncom.snc.uib.fsm\\_dispatcher\\_workspace\n\n\n\nProvides the FSM components and pages to support dispatcher flows on CSM Configurable Workspace.\n\n
\n\nField Service Management Configurable Workspace\n\n\n\ncom.snc.uib.fsm\\_agent\\_workspace\n\n\n\nProvides the FSM components, lists, and forms to support FSM on CSM Configurable Workspace.\n\n
\n\nField Service Virtual Agent Conversations\n\n\n\nsn\\_fsm\\_va\n\n\n\nEnables Field Service agents to get quick answers to their work-related queries by interacting with a Virtual Agent through the Now Agent mobile application\n\n
\n\nField Service Management Virtual Conferencing Integration\n\n\n\ncom.snc.fsm\\_vci\n\n\n\nEnables Field Service agents to provide timely support to customers while away from their office or desktop computer.\n\n
\n\nField Service Management Access Hours Management\n\n\n\ncom.snc.fsm\\_access\\_hours\n\n\n\nEnables Field Service administrators to schedule work order tasks based on the access hours defined in the task.\n\n
\n\nField Service Multi-Day Task Scheduling\n\n\n\ncom.snc.fsm\\_multiday\\_tasks\n\n\n\nEnables Field Service Management dispatchers to assign work order tasks spanning across multiple schedule entries to agents or crews within their defined working hours if they are available throughout the task duration.\n\n
\n\nField Service Management Intelligent Task Recommendations\n\n\n\ncom.snc.fsm\\_task\\_recommendations\n\n\n\nImproves agent utilization by recommending tasks to fill agent schedules.\n\n
\n\nField Service Crew Operations\n\n\n\ncom.snc.fsm\\_crew\\_scheduling\n\n\n\nEnables organizations to assign the same set of resources repeatedly to different tasks.\n\n
\n\nField Service Territory Planning\n\n\n\ncom.snc.fsm\\_territory\\_planning\n\n\n\nFilters the best matched territories for a work order or task for better scheduling of work order or work order task.\n\n
\n\nField Service Advanced Parts Sourcing\n\n\n\ncom.snc.fsm\\_advanced\\_parts\\_sourcing\n\n\n\nEnables Field Service agents to request and source multiple parts. Agents can receive mobile notifications when part requests are raised by their peers. **Note:** This plugin installs several system components such as tables, business rules, and scripts. For more information, see [Advanced Part Sourcing components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/advanced-part-souring-components.md).\n\n
\n\nTemplate Management for Field Service\n\n\n\ncom.snc.fsm\\_template\\_management\n\n\n\nEnables the advanced configurations for work order templates to dynamically fetch information for work orders and create tasks independently for work orders.\n\n
\n\nCustomer Service Install Base Management\n\n\n\nsn\\_install\\_base\n\n\n\nEnables customer service agents to easily trace issues back to the right product or instances of that product. Associates upstream entities such as interactions and cases with downstream entities such as work order or work order task.\n\n
\n\nProcess Mining Content Pack for FSM\n\n\n\nsn\\_fsm\\_po\n\n\n\nProcess Mining for Field Service Management creates business process flows from the work order task data in audit trails, allowing process owners to perform in-depth analysis and discover process insights to improve business outcomes.\n\n
\n\nAgent Schedule\n\n\n\ncom.snc.agent\\_schedule\n\n\n\nEnables customer service agents and field service technicians to see work schedules and assignments and also add personal events such as meetings or appointments.\n\n
\n\nAppointment Booking\n\n\n\ncom.snc.appointment\\_booking\n\n\n\nEnables setup and configuration for the appointment booking feature.\n\n
\n\nAssignment Workbench\n\n\n\ncom.snc.assignment\\_workbench\n\n\n\nUse workbench to assign work to individual agents easily so that work gets done efficiently and effectively.\n\n
\n\nService Management Core\n\n\n\ncom.snc.service\\_management.core\n\n\n\nAdds the core Service Management items that enable other service-related plugins to work, such as Field Service Management, Facilities Service Management, and the custom-app creator.\n\n
\n\nSpecial Handling Notes\n\n\n\ncom.sn\\_shn\n\n\n\nEnables users to quickly view important information about records.\n\n
\n\nSite Mapping for Field Service Management\n\n\n\nsn\\_fsm\\_site\\_map\n\n\n\nEnables visual site maps within Field Service Management so agents and dispatchers can navigate locations within a facility.\n\n
\n\nSmart Assessment for Field Service Questionnaire\n\n\n\nsn\\_fsm\\_smart\\_asmt\n\n\n\nEnables AI-powered smart assessments within field service questionnaires. Requires a separate subscription.\n\n
\n\nSidebar for Field Service Mobile Agent\n\n\n\nsn\\_fsm\\_sidebar\n\n\n\nActivates the Sidebar AI feature on the Field Service Mobile Agent application.\n\n
**Related topics** \n\n\n[Components installed with additional plugins for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/components-inst-additional-plugin.md)\n\n"}}