{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":14584,"path":"field-service-management/field-service-agent-efficiency-components.md","title":"Field Service Agent Efficiency components","bundle":null,"doc_type":null,"release":"australia","body":"\n# Field Service Agent Efficiency components\n\nSeveral types of components are installed with the Field Service Agent Efficiency feature, including tables, roles, script includes, and business rules.\n\n## Tables\n\nField Service Agent Efficiency adds the tables listed in the following table.\n\n<table id=\"table_sl2_2jr_gdc\"><thead><tr><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAgent efficiency determination rulesn\\_agent\\_effcy\\_det\\_rule\n\n</td><td>\n\nStores information about determination rules and conditions to define the Agent Efficiency criteria for work order tasks.\n\n</td></tr><tr><td>\n\nAgent efficiency criteriasn\\_agent\\_effcy\\_criteria\n\n</td><td>\n\nStores information about Agent Efficiency criteria and the table to which they are applicable.\n\n</td></tr><tr><td>\n\nAgent efficiency valuesn\\_agent\\_effcy\\_value\n\n</td><td>\n\nStores information about Agent Efficiency for various criteria.\n\n</td></tr></tbody>\n</table>## Roles\n\nField Service Agent Efficiency adds the roles listed in the following table.\n\n<table id=\"table_ifv_gnr_gdc\"><thead><tr><th>\n\nRole\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAgent Efficiency Managersn\\_agent\\_efficiency\\_manager\n\n</td><td>\n\nDefine and update Agent Efficiency values for agents.\n\n</td></tr><tr><td>\n\nAgent Efficiency Readsn\\_agent\\_efficiency\\_read\n\n</td><td>\n\nView efficiency determination rules, Agent Efficiency criteria, and Agent Efficiency values.\n\n</td></tr><tr><td>\n\nAgent Efficiency Adminsn\\_agent\\_efficiency\\_admin\n\n</td><td>\n\nCreate and update Agent Efficiency criteria, efficiency determination rules, and Agent Efficiency values.\n\n</td></tr></tbody>\n</table>## Script Includes\n\nField Service Agent Efficiency adds the script includes listed in the following table.\n\n<table id=\"table_irp_2ls_gdc\"><thead><tr><th>\n\nScript include\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nFSMAgentEfficiencyCalculatorImpl\n\n</td><td>\n\nField Service Agent Efficiency calculator implementation for FSMAgentEfficiencyCalculatorExtPnt.\n\n</td></tr><tr><td>\n\nFSMAgentEfficiencyCalculatorImplSNC\n\n</td><td>\n\nVerifies whether Field Service Agent Efficiency has been activated, and calculates and updates work duration based on the Agent Efficiency value.\n\n</td></tr><tr><td>\n\nFSMAgentEfficiencyConstants\n\n</td><td>\n\nHolds constants for Field Service Agent Efficiency.\n\n</td></tr><tr><td>\n\nFSMAgentEfficiencyUtil\n\n</td><td>\n\nContains a customized script to fetch Field Service Agent Efficiency criteria and values.\n\n</td></tr><tr><td>\n\nFSMAgentEfficiencyUtilSNC\n\n</td><td>\n\nContains default methods to fetch Field Service Agent Efficiency criteria and values.\n\n</td></tr><tr><td>\n\nFSMAgentEfficiencyValidatorImpl\n\n</td><td>\n\nValidates Field Service Agent Efficiency determination rules, criteria, and values.\n\n</td></tr><tr><td>\n\nMatchingDimensionAgentEfficiency\n\n</td><td>\n\nContains a custom script to rank agents by their efficiency and assign work order tasks for Dynamic Scheduling.\n\n</td></tr></tbody>\n</table>## Business Rules\n\nField Service Agent Efficiency adds the business rules listed in the following table.\n\n<table id=\"table_sym_hqs_gdc\"><thead><tr><th>\n\nBusiness Rule\n\n</th><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nValidate Agent Efficiency Record\n\n</td><td>\n\nAgent efficiency value \\[sn\\_agent\\_effcy\\_value\\]\n\n</td><td>\n\nValidates Field Service Agent Efficiency criteria and values.\n\n</td></tr><tr><td>\n\nValidate criteria changes\n\n</td><td>\n\nAgent efficiency criteria\\[sn\\_agent\\_effcy\\_criteria\\]\n\n</td><td>\n\nValidates updated Agent Efficiency criterion.\n\n</td></tr><tr><td>\n\nValidate determination rule changes\n\n</td><td>\n\nAgent efficiency determination rule\\[sn\\_agent\\_effcy\\_det\\_rule\\]\n\n</td><td>\n\nValidates Agent Efficiency determination rules.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Components installed with additional plugins for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/components-inst-additional-plugin.md)\n\n"}}