{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":14710,"path":"field-service-management/field-service-scheduling/appintment-booking-day-level-config.md","title":"Create appointment booking advanced configuration","bundle":null,"doc_type":null,"release":"australia","body":"\n# Create appointment booking advanced configuration\n\nCreate advanced appointment schedules to offer customers specific time slots—like Morning, Afternoon, and Evening—for scheduling appointments. Advanced schedules let you customize availability to meet unique business needs.\n\n## Before you begin\n\nRole required: sn\\_apptmnt\\_booking.appointment\\_booking\\_admin\n\nEnsure you have already enabled the **Advanced Configuration** option in the service configuration and created a service configuration rule.\n\n## About this task\n\nFor each service, you can define multiple advanced schedules that override the default availability, based on conditions specified in service configuration rules.\n\n## Procedure\n\n1.  Navigate to **All** &gt; **Appointment Booking** &gt; **Appointment Booking Configuration**.\n\n2.  Select the desired configuration.\n\n    -   To configure different appointment schedules for work orders, select **Field Service Order Configuration**\n    -   To configure different appointment schedules for work order tasks, select **Field Service Task Configuration**\n3.  In the Appointment Booking Service Configuration related list, click a service configuration to which you want to configure different appointment schedules.\n\n4.  Select **Enable advanced configurations** check box if not already selected.\n\n5.  In the Advanced Configurations related list, click **New**.\n\n6.  On the form, fill in the fields.\n\n7.  <table id=\"table_lws_gcg_fqb\"><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nName\n\n</td><td>\n\nDescriptive name of the configuration, such as Morning, Afternoon, or Evening.\n\n</td></tr><tr><td>\n\nActive\n\n</td><td>\n\nOption to activate the advanced schedule.\n\n</td></tr><tr><td>\n\nStart date\n\n</td><td>\n\nStart date of the appointment booking window.\n\n</td></tr><tr><td>\n\nEnd date\n\n</td><td>\n\nEnd date of the appointment booking window.\n\n</td></tr><tr><td>\n\nDaily start time\n\n</td><td>\n\nThe start of the work day and the earliest start time for an appointment window.\n\n</td></tr><tr><td>\n\nDaily end time\n\n</td><td>\n\nThe end of the work day and the latest end time for an appointment window.\n\n</td></tr><tr><td>\n\nBookable days\n\n</td><td>\n\nThe days of the week for which appointments can be booked. The default is Monday through Friday.\n\n</td></tr><tr><td>\n\nService configuration\n\n</td><td>\n\nThe name of the service configuration for which you are scheduling configurations on an advanced level, for example, Point-of-Sale Installation.**Note:** The Point-of-Sale Installation is available only for the **Field Service Order Configuration**.\n\n</td></tr><tr><td>\n\nRule\n\n</td><td>\n\nThe name of the service configuration rule based on which you are scheduling configurations on an advanced level.\n\n</td></tr><tr><td>\n\nWork duration\n\n</td><td>\n\nEstimated time needed to complete the tasks created by the record producer. Work duration for a task is set when the task is created and is used to determine the availability.\n\n</td></tr><tr><td>\n\nTravel Duration \\(round trip\\)\n\n</td><td>\n\nAverage round-trip travel time for the assigned agent. Travel Duration is used to determine availability. The default time is 15 minutes.\n\n</td></tr><tr><td>\n\nAppointment window\n\n</td><td>\n\nDuration of each appointment slot. **Note:** Allow enough time for the work to be started and completed within this window.\n\n</td></tr><tr><td>\n\nAppointments per window\n\n</td><td>\n\nNumber of appointments available per slot. Applicable primarily for manual task assignment method. This number determines the available appointments that are displayed on the **Select Appointment** window. If the task assignment method is either auto-assignment or by dynamic scheduling, this setting does not apply unless you provide a location. The configuration defaults to the number of appointments per window if the location is not provided.\n\n</td></tr><tr><td>\n\nInclude daily break\n\n</td><td>\n\nEnable to schedule a consistent daily break period. Select the break start time and end time. You can define one break which applies to all the days.\n\n</td></tr><tr><td>\n\nAppointment booking preview\n\n</td><td>\n\nProvides a preview of the appointment windows and times based on the selected start and end times, break time, and appointment window.\n\n</td></tr></tbody>\n</table>8.  Click Submit.\n\n\n## Result\n\nThe advanced appointment schedule is active. Customers can select specific time slots such as morning, afternoon, or evening appointments based on this configuration.\n\n"}}