{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":14906,"path":"field-service-management/fsm-reference.md","title":"Field Service Management reference","bundle":null,"doc_type":null,"release":"australia","body":"\n# Field Service Management reference\n\nReference topics provide additional information about Field Service Management components that are installed automatically when you activate the Field Service Management plugin.\n\n-   **[Components installed with Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/r_InstalledWithFSM.md)**  \nSeveral types of components are installed with Field Service Management.\n-   **[Roles required for Field Service Guided Setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/roles-required-for-field-service-guided-setup.md)**  \nDifferent roles are required to perform various steps in Field Service Guided Setup.\n-   **[Section 508 compliance features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/section-508-complaince-feature.md)**  \nYou can view and interact with the certain Field Service features using Section 508 compliance features.\n-   **[Work order task fields in the Field Service Contractor application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/fields-wot-field-service-contractor.md)**  \nThe Details tab in a work order task provides information about a task that helps an agent or manager to understand the task scope.\n-   **[Components installed with additional plugins for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/components-inst-additional-plugin.md)**  \nSeveral types of components are installed with the additional plugins for the Field Service Management application.\n-   **[Schedule Optimization components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/schedule-optimization-components.md)**  \nComponents installed with Schedule Optimization include tables, roles, constraints, objectives, and properties.\n-   **[Schedule Optimization travel estimate providers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/schedule-optimization-travel-estimate-providers.md)**  \nTravel estimate providers used by Schedule Optimization.\n-   **[Intra-day schedule automation flows and subflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/intraday-scheduling-flows.md)**  \nThe flows and subflows for configuring intra-day schedule automation.\n-   **[Task assignees table for crew members or equipment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/task-assignees-table.md)**  \nThe task assignees table shows all the crew members or equipment assigned to a given work order task.\n-   **[Calendar event icons in Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/calendar-event-icons.md)**  \nBecome familiar with the icons on calendar events to identify what they indicate.\n-   **[Map iconography in Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/r_DispatcherView.md)**  \nUnique map pins and icons in the dispatch map that mark the location of tasks and agents.\n-   **[Linear Assets Support properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/linear-asset-support-properties.md)**  \nLinear assets support for Field Service Management uses the following system properties, which are located in the System Properties \\[sys\\_properties\\] table.\n-   **[Advanced resource filter tables](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/advanced-filter-tables.md)**  \nThe tables that contain the values administrators must enable for dispatchers to use to create resource filters can be found listed below.\n-   **[Data model for denormalized tables in Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/flat-table-model.md)**  \nUse the table below to reference the Field Service Management weekly resource span denormalized table.\n-   **[Learn about appointment availability settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/appt-booking-task-assignment.md)**  \nSettings in the application configuration determine how the appointment booking feature determines availability.\n-   **[Learn about task assignment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/appt-booking-config-overview.md)**  \nThe application configuration works with the Field Service Management configuration for task assignment.\n-   **[Learn about triggers for work schedules](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/schedule-trigger-types.md)**  \nTrigger types determine the initiation of the execution of the work plan.\n-   **[Field Service Management script includes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/fsm-script-includes.md)**  \nScript includes used in Field Service Management help configure agent scheduling, dispatch operations, part management, integrations, and more.\n-   **[Field Service Management questionnaires](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-management-questionnaires.md)**  \nBoth survey-based and Smart Assessment questionnaires are available in the ServiceNow Agent mobile application. If a questionnaire is configured as mandatory for a work order task, the task can't be closed until the questionnaire is completed.\n-   **[GeoJSON format requirements for territory geographies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/geojson-format-requirements.md)**  \nGeoJSON format requirements define the structure, geometry types, and coordinate rules that territory geographies must follow.\n-   **[Field Service Management glossary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/glossary-fsm.md)**  \nLearn about terms and concepts that are unique to Field Service Management.\n\n"}}