{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15520,"path":"financial-services-operations/configuring-agentic-contact-center-for-banking.md","title":"Configuring Agentic Contact Center for Banking","bundle":null,"doc_type":null,"release":"australia","body":"\n# Configuring Agentic Contact Center for Banking\n\nConfigure Agentic Contact Center for Banking by integrating your CCaaS provider, setting up AI-powered customer profile and contextual summarization, and enabling AI agents with knowledge graph tags and knowledge base articles.\n\n## Configuration overview\n\n-   [Install Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/install-agentic-contact-center-for-banking.md)\n\n    Install the application.\n\n-   \n\n    Integrate your CCaaS provider with Agentic Contact Center for Banking. For more information, see .\n\n-   Configure Interaction wrap-up codes and AI skills\n\n    Set up wrap-up codes and activate the Wrap Up Completion skill to enable AI-generated call summaries for your agents.\n\n    **Note:** The Wrap Up Completion skill is dependent on ServiceNow Otto for Customer Service Management \\(CSM\\).\n\n-   [Configure AI indexing for Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-ai-indexing-fso-contact-center.md)\n\n    Configure AI indexing for the sources that the AI skills and agents use to retrieve data and perform analysis.\n\n-   [Configure the banking customer profile summarization AI skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-customer-profile-summarization-fso.md)\n\n    Review and configure the AI skill settings for customer profile summarization in the Customer 360 page.\n\n-   [Configure the banking customer interaction context summary AI skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-customer-contextual-summarization-fso.md)\n\n    Review and configure the AI skill settings for the customer interaction context summary in the Interaction page.\n\n    **Note:** This skill is dependent on the customer profile summarization AI skill.\n\n-   [Activate AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-fso-ai-agents.md)\n\n    Enable agentic AI support in the Customer 360 and Interaction pages.\n\n-   [Configure Knowledge Graph tags](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-fso-ai-agents.md)\n\n    Review and configure the knowledge graph tags for each customer type to define the data sources for your AI agents.\n\n-   [Create a knowledge article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/create-knowledge-article.md)\n\n    If required, create knowledge base articles that define any business rules or knowledge you want the AI agents to use as source information.\n\n\n-   **[Install Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/install-agentic-contact-center-for-banking.md)**  \nIf you have the admin role, you can install the Agentic Contact Center for Banking application \\(app\\_fso\\_csr\\).\n-   **[Configure banking customer profile summarization in ServiceNow Otto for FSO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-customer-profile-summarization-fso.md)**  \nConfigure the Customer Profile Summarization skill in ServiceNow Otto for FSO to enable AI-powered summaries of banking customer information in Agentic Contact Center for Banking.\n-   **[Configure banking customer interaction context summary skill in ServiceNow Otto for FSO](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-customer-contextual-summarization-fso.md)**  \nConfigure the customer interaction context summary skill in ServiceNow Otto for FSO to enable AI-powered summaries when initiating a banking customer interaction in Agentic Contact Center for Banking.\n-   **[Configure AI indexing for Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/configure-ai-indexing-fso-contact-center.md)**  \nConfigure AI indexing to enable intelligent search capabilities across financial accounts, cases, and customer interactions in Agentic Contact Center for Banking.\n\n**Parent Topic:**[Agentic Contact Center for Banking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/agentic-contact-center-for-banking-landing.md)\n\n"}}