{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15639,"path":"financial-services-operations/dispute-management/pre-cofigured-email-template.md","title":"Preconfigured email templates in a card dispute flow","bundle":null,"doc_type":null,"release":"australia","body":"\n# Preconfigured email templates in a card dispute flow\n\nEmail templates are pre-formatted files that you can use to start creating email notifications.\n\nThe card dispute flow provides a set of preconfigured email templates, ready for use. Agents and managers can use these templates to communicate with end users. These templates are designed to work seamlessly throughout the dispute resolution process. You can choose to use these templates as is or customize them according to your own requirements.\n\nThe following table lists the preconfigured email templates in a card dispute flow.\n\n<table id=\"table_srv_mpb_ft\"><thead><tr><th>\n\nTemplate Name\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nDispute submission \\[case.dispute.submission\\]\n\n</td><td>\n\nTemplate that sends out an acknowledgement to notify users that the case has been submitted.\n\n</td></tr><tr><td>\n\nDispute transaction immediate provisional credit\\[dispute\\_transaction.ipc\\]\n\n</td><td>\n\nTemplate that notifies users about the ongoing investigation progress of their dispute case and provides a immediate provisional credit.\n\n</td></tr><tr><td>\n\nDispute transaction final credit \\[dispute\\_transaction.final credit\\]\n\n</td><td>\n\nTemplate that notifies users of the resolution of their card dispute submission and converts the immediate provisional credit into final credit after the investigation.\n\n</td></tr><tr><td>\n\nDispute transaction immediate final credit \\[dispute\\_transaction.imm\\_final\\_credit\\]\n\n</td><td>\n\nTemplate that notifies users about the resolution of their card dispute submission and provides a final credit.\n\n</td></tr><tr><td>\n\nDispute denial \\[case.dispute.denial\\]\n\n</td><td>\n\nTemplate that notifies users that their dispute submission is denied.\n\n</td></tr></tbody>\n</table>The following example shows a sample email template.\n\n\\[Omitted image \"Email\\_ack\\_submission.jpg\"\\] Alt text: Sample email acknowledgement letter.\n\n**Parent Topic:**[Dispute manager workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/workspace-for-dispute-manager.md)\n\n"}}