{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15643,"path":"financial-services-operations/dispute-management/provide-final-credit-mc.md","title":"Provide final credit to customer","bundle":null,"doc_type":null,"release":"australia","body":"\n# Provide final credit to customer\n\nIssue immediate final credit to the card holder.\n\n## Before you begin\n\nRole required: sn\\_bom\\_credit\\_card.dispute\\_agent or sn\\_bom\\_credit\\_card.dispute\\_agent\\_connector\n\n**Important:** For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-combine-csm-industry-roles.md).\n\n## About this task\n\nBased on business rules, an immediate final credit can be issued to the card holder.\n\n## Procedure\n\n1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.\n\n2.  Select the lists icon \\(\\[Omitted image \"inline-data-vis-96px-list.png\"\\] Alt text: lists icon\\).\n\n3.  In the **Lists** tab under **Card disputes service cases**, open the case list.\n\n    -   For your assigned cases, select **Assigned to me**.\n    -   For all dispute cases, select **All**.\n4.  In the list, select which case you want to work on.\n\n    If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.\n\n5.  Select the **Playbook** tab.\n\n6.  In the **Processing** tab, select the transaction ID.\n\n7.  Select the **Provide final credit to customer** task in **Dispute Workspace**.\n\n8.  Review the **Refund details**.\n\n9.  Select **Add file** to attach supporting documents to the task.\n\n    **Note:** You must upload a single `.zip` file whenever you submit documents to Mastercard. For more information, see [Mastercard document requirements](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/mastercard-image-and-document-requirements.md).\n\n10. Select **Close task**.\n\n\n**Parent Topic:**[Chargeback in Mastercard transaction disputes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/chargeback-stage-mastercard.md)\n\n"}}