{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15645,"path":"financial-services-operations/dispute-management/provide-immediate-final-credit-visa.md","title":"Provide immediate final credit","bundle":null,"doc_type":null,"release":"australia","body":"\n# Provide immediate final credit\n\nIssue immediate final credit to the Visa card holder.\n\n## Before you begin\n\nRole required: sn\\_bom\\_credit\\_card.dispute\\_agent or sn\\_bom\\_credit\\_card.dispute\\_agent\\_connector\n\n**Important:** For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-combine-csm-industry-roles.md).\n\n## About this task\n\nBased on business rules, the bank can make a determination to issue immediate final credit to the card holder. Immediate final credit can be issued during the Investigation stage.\n\n## Procedure\n\n1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.\n\n2.  Select the lists icon \\(\\[Omitted image \"inline-data-vis-96px-list.png\"\\] Alt text: lists icon\\).\n\n3.  In the **Lists** tab under **Card disputes service cases**, open the case list.\n\n    -   For your assigned cases, select **Assigned to me**.\n    -   For all dispute cases, select **All**.\n4.  In the list, select which case you want to work on.\n\n    If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.\n\n5.  In the open task tab, select the dispute transaction.\n\n    The transaction opens in the **Dispute workspace**.\n\n6.  Select the **Immediate final credit** task from the **Dispute workspace**.\n\n7.  Select the immediate final credit task that you want to complete.\n\n8.  Fill in the required fields in the form, and any other related information that you have gathered.\n\n9.  In the **Work notes** field, enter any comments.\n\n10. After you have entered the details in the task, select **Update**.\n\n11. Close the task from the playbook.\n\n\n## Result\n\nThe task state updates to Closed Complete. The dispute transaction moves to the Chargeback stage.\n\n**Parent Topic:**[Investigate stage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/investigate-stage.md)\n\n"}}