{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15646,"path":"financial-services-operations/dispute-management/provide-immediate-final-credit.md","title":"Provide immediate final credit","bundle":null,"doc_type":null,"release":"australia","body":"\n# Provide immediate final credit\n\nIssue immediate final credit to the card holder.\n\n## Before you begin\n\nRole required: sn\\_bom\\_credit\\_card.dispute\\_agent or sn\\_bom\\_credit\\_card.dispute\\_agent\\_connector\n\n**Important:** For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-combine-csm-industry-roles.md).\n\n## About this task\n\nBased on business rules, the bank can make a determination to issue immediate final credit to the card holder. Immediate final credit can be issued during the Investigation stage.\n\n## Procedure\n\n1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.\n\n2.  Select the lists icon \\(\\[Omitted image \"inline-data-vis-96px-list.png\"\\] Alt text: lists icon\\).\n\n3.  In the **Lists** tab under **Card disputes service cases**, open the case list.\n\n    -   For your assigned cases, select **Assigned to me**.\n    -   For all dispute cases, select **All**.\n4.  In the list, select which case you want to work on.\n\n    If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.\n\n5.  Select the **Playbook** tab.\n\n6.  Select the **Immediate final credit** task under the Investigation playbook stage.\n\n7.  Select the immediate final credit task that you want to complete.\n\n8.  On the form, fill in the required fields and any other related information that you have gathered.\n\n9.  In the **Work notes** field, enter any comments.\n\n10. After you have entered the details in the task, select **Update**.\n\n11. Close the task from the playbook.\n\n    |Dispute activity|Action|\n    |----------------|------|\n    |**To close the Immediate final credit task**|Select **Close**.|\n\n\n## Result\n\nThe task state updates to Closed Complete. The dispute transaction moves to the Chargeback stage.\n\n**Parent Topic:**[Investigating a dispute](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/dispute-management/investigate-a-dispute.md)\n\n"}}