{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15740,"path":"financial-services-operations/financial-services-card-operations/decrease-credit-limit.md","title":"Decrease the credit limit of a card","bundle":null,"doc_type":null,"release":"australia","body":"\n# Decrease the credit limit of a card\n\nDecrease the credit limit of a customer's credit card as per the credit card service request.\n\n## Before you begin\n\nRole required: sn\\_bom\\_credit\\_card.agent or sn\\_bom\\_credit\\_card.agent\\_connector\n\n**Important:** For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-combine-csm-industry-roles.md).\n\n## About this task\n\nWhen a credit card service case for a decrease in the credit limit is created, the Decrease Credit Limit flow is triggered. This flow automatically creates a credit card task in the **Tasks** tab of the case to decrease the credit limit for the customer.\n\nFor more information on the flows that are installed with the Financial Services Card Operations application, see [Designer flows for Financial Services Operations applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/flow-designer-flows-fso-apps.md).\n\n## Procedure\n\n1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.\n\n2.  Select the lists icon \\(\\[Omitted image \"inline-data-vis-96px-list.png\"\\] Alt text: lists icon\\).\n\n3.  In the **Lists** tab, under **Credit Card Service Cases**, open the case list.\n\n    -   For your assigned cases, click **Assigned to me**.\n    -   For all cases, click **All**.\n4.  In the list, select the case that you want to work on.\n\n    To work on a case that is not assigned to you yet, assign it to yourself by clicking **Assign to me**.\n\n5.  Based on the value in the **Requested limit amount** field, decrease the credit limit for a customer's credit card.\n\n6.  Update the Decrease credit limit task.\n\n    1.  In the **Tasks** tab, click the credit card task.\n\n    2.  In the **State** field, change the state of the task to **Work in Progress**.\n\n    3.  In the **Work notes** field, enter any comments.\n\n    4.  To close the task, in the **State** field, change the state of the task to **Closed Complete**.\n\n    5.  Click **Save**.\n\n\n## Result\n\n-   The stage of the credit card service case changes from Update Account to Closed – Complete.\n-   The customer receives a pre-configured email notification about the case closure.\n\n"}}