{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15772,"path":"financial-services-operations/financial-services-complaint-management/work-fso-complaint-task.md","title":"Work on a complaint task for a complaint case","bundle":null,"doc_type":null,"release":"australia","body":"\n# Work on a complaint task for a complaint case\n\nWork on a complaint task to perform a legal review or to provide business unit inputs for the associated complaint service case.\n\n## Before you begin\n\nRole required: sn\\_bom\\_compl.agent or sn\\_bom\\_compl.agent\\_connector\n\n**Important:** For the agent connector role to work, it must be combined with one of the CSM industry data model roles. For more information, see [Roles and Personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/financial-services-operations/fso-combine-csm-industry-roles.md).\n\n## About this task\n\n-   When a complaint case is identified as having a legal impact, the workflow automatically generates a complaint legal fulfillment task.\n-   When a complaint agent clicks **Request business input** in the Review and response stage of a complaint case, the workflow automatically generates a complaint task for a business unit input.\n\nIf assignment rules are configured, the task is automatically assigned to an agent.\n\n## Procedure\n\n1.  Navigate to **All** > **Financial Services Operations** > **Workspace**.\n\n2.  Select the lists icon \\(\\[Omitted image \"inline-data-vis-96px-list.png\"\\] Alt text: lists icon\\).\n\n3.  In the **Lists** tab, under **Complaint service tasks**, open the task list.\n\n    -   For your assigned tasks, click **Assigned to me**.\n    -   For all complaint service tasks, click **All**.\n4.  In the list, select which case you want to work on.\n\n    If you want to work on a case that isn't assigned to you yet, you can assign it to yourself by selecting **Assign to me**.\n\n5.  Enter the requested information in **Closure comments** field\n\n6.  In the **Work notes** field, enter any comments.\n\n7.  Click **Close** to close the task.\n\n\n## Result\n\nThe complaint task moves to the Closed Complete state.\n\n"}}