{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":15840,"path":"financial-services-operations/financial-services-loan-operations/loan-operations-workflows.md","title":"Financial Services Loan Operations workflows","bundle":null,"doc_type":null,"release":"australia","body":"\n# Financial Services Loan Operations workflows\n\nThe Financial Services Loan Operations application installs automated workflows for loan servicing. These workflows enable routing of cases and tasks to different departments, including the loan, document, and credit agents.\n\n## Workflows available with the application\n\nThe following predefined workflows for business and personal loans are available with the application:\n\n<table id=\"table_l3g_4lw_vnb\"><thead><tr><th>\n\nPersonal loans\n\n</th><th>\n\nBusiness loans\n\n</th></tr></thead><tbody><tr><td>\n\nPartial Prepayment\n\n</td><td>\n\nPartial Prepayment\n\n</td></tr><tr><td>\n\nLoan Forgiveness\n\n</td><td>\n\nLoan Forgiveness\n\n</td></tr><tr><td>\n\nLoan Deferment\n\n</td><td>\n\nLoan Deferment\n\n</td></tr><tr><td>\n\nLoan Write-Off\n\n</td><td>\n\nLoan Write-Off\n\n</td></tr><tr><td>\n\nMissed Repayment\n\n</td><td>\n\nMissed Repayment\n\n</td></tr><tr><td>\n\nCovenant Breach\n\n</td><td>\n\nCovenant Breach**Note:** This workflow is initiated from the Financial Services Credit Operations application.\n\n</td></tr><tr><td>\n\nLoan Restructuring\n\n</td><td>\n\nLoan Restructuring**Note:** This workflow is initiated from the Financial Services Credit Operations application. From there, a loan case is automatically created to take the request to completion.\n\n</td></tr><tr><td>\n\n \n\n</td><td>\n\nLoan Drawdown\n\n</td></tr><tr><td>\n\n \n\n</td><td>\n\nLoan Rollover\n\n</td></tr></tbody>\n</table>These workflows are built using Flow Designer. The loan admin can review and customize these predefined flows that are based on the business needs of an organization.\n\n## General workflow for Loan Operations\n\nWhen a customer requests a loan service, a loan service case is created and assigned to a loan agent. After the agent updates the case details, a workflow is triggered. The flow triggers various tasks from the case and the assignment rules route these tasks to the appropriate back-office teams such as loan, credit, or document service. A new task is automatically created when an agent closes the previous task.\n\nThe following is a typical loan workflow in the Financial Services Loan Operations application.\n\n**Note:** Depending on the request type, individual workflows might have additional or fewer tasks.\n\n1.  A loan contributor, requester, or a customer submits a loan service request.\n2.  The loan contributor collects the required customer documents and updates the case.\n3.  A loan agent receives the case and adds additional information, such as the fee.\n4.  The document processor service determines the documents that are required. If any documents must be verified, a task is generated for the document agent.\n5.  A credit task is generated for the credit agent.\n6.  An authorization task is generated to review and approve the loan request.\n7.  After the authorization, a loan update task is generated. If the bank has enabled an integration, the loan account could get automatically updated in the core system.\n\n"}}