{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":17417,"path":"governance-risk-compliance/grc-risk-management-workspace/grc-virtual-agent-risk-event.md","title":null,"bundle":null,"doc_type":null,"release":null,"body":"---\ntitle: Set up GRC Virtual Agent to report risk events\ndescription: Use a Virtual Agent chatbot to report risk events from the Service Portal. A virtual agent chatbot helps customers to quickly report a risk event. The chatbot assists the customers by saving their time. The information exchanged during the conversation flow enables the chatbot to fulfill a user request or assist the user in completing a task.\nlocale: en-US\ncanonical_url: https://www.servicenow.com/docs/r/australia/governance-risk-compliance/grc-risk-management-workspace/grc-virtual-agent-risk-event.html\nrelease: australia\nproduct: GRC: Risk Management Workspace\nclassification: grc-risk-management-workspace\ntopic_type: task\nlast_updated: \"2026-03-12\"\nreading_time_minutes: 1\nbreadcrumb: [Use Risk Events, Use, Risk Management, Governance, Risk, and Compliance]\n---\n\n# Set up GRC Virtual Agent to report risk events\n\nUse a Virtual Agent chatbot to report risk events from the Service Portal. A virtual agent chatbot helps customers to quickly report a risk event. The chatbot assists the customers by saving their time. The information exchanged during the conversation flow enables the chatbot to fulfill a user request or assist the user in completing a task.\n\n## Before you begin\n\nCustomers must have the following plugins activated for setting up the GRC Virtual Agent\n\n-   Glide Virtual agent \\(com.glide.cs.chatbot\\) activated with a valid license.\n-   GRC Advanced Risk.\n\nRole required: sn\\_risk.admin.\n\n## Procedure\n\n1.  Navigate to **All** > **Service Portal** > **Service Portal Configuration**.\n\n2.  Click **Page Editor**.\n\n3.  In the search field, enter `Index`.\n\n4.  Click **Service Portal index**.\n\n5.  At the top of the page, click **Edit Service Portal \\(index\\) page in Designer**.\n\n6.  In the Filter Widget search field, type `Virtual Agent Service Portal Widget`, drag the widget, and drop it anywhere on the screen.\n\n    You can see the chat icon at the bottom-right of the screen.\\[Omitted image \"chat\\_icon.png\"\\] Alt text: Virtual agent chat icon.\n\n\n**Parent Topic:**[Use Risk Events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/governance-risk-compliance/grc-risk-management-workspace/use-risk-events.md)\n\n"}}