{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":19171,"path":"healthcare-life-sciences/cto-it-components.md","title":"Components installed with Care Team Operations for Healthcare IT","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with Care Team Operations for Healthcare IT\n\nSeveral types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations plugin.\n\n**Note:** The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).\n\n## Tables installed with Care Team Operations for Healthcare IT\n\n**Tables installed with Care Team Operations for Healthcare IT**\n\n<table id=\"table_rqh_dgm_c2c\"><tbody><tr><td>\n\n**Table name**\n\n</td><td>\n\n**Description**\n\n</td></tr><tr><td>\n\nCare Team Operations for Healthcare IT case \\(sn\\_cto\\_hcit\\_case\\)\n\n</td><td>\n\nAbstract case type that provides a foundation to extend from when building your own operational request types.\n\n</td></tr></tbody>\n</table>## Base roles installed with Care Team Operations for Healthcare IT\n\n<table id=\"id_bwq_gqw_ngc\"><tbody><tr><td>\n\nsn\\_cto\\_hcit.admin\n\n</td><td>\n\nIT Admin\n\n</td><td>\n\nIT Admin role for Care Team Operations for Healthcare IT.\n\n</td></tr><tr><td>\n\nsn\\_cto\\_hcit.loc\\_support\\_agent\n\n</td><td>\n\nIT Support Agent\n\n</td><td>\n\nViews/resolves all cases under their assignment group. Tracks and fulfills cases.\n\n</td></tr><tr><td>\n\nsn\\_cto\\_hcit.viewer\n\n</td><td>\n\nIT Viewer\n\n</td><td>\n\nViews all IT and HCLS foundation data.\n\n **Note:**If users need access to incidents, the sn\\_incident\\_read role can be added to this role.\n\n</td></tr><tr><td>\n\nsn\\_cto\\_hcit.loc\\_contributor\n\n</td><td>\n\nCTO IT location contributor role\n\n</td><td>\n\nReports cases, respond to cases, track cases at business location, views cases under their team.**Note:** This role is automatically inherited into the Care Team Member role when the Care Team Operations for Healthcare IT plugin is installed.\n\n</td></tr><tr><td>\n\nsn\\_cto\\_hcit.loc\\_manager\n\n</td><td>\n\nHealthcare IT services support department manager\n\n</td><td>\n\nMonitors the tasks within their organizations.\n\n</td></tr></tbody>\n</table>## Plugins installed with Care Team Operations for Healthcare IT\n\n<table id=\"table_rdz_tgm_c2c\"><tbody><tr><td>\n\n**Plugin name**\n\n</td><td>\n\n**Description**\n\n</td></tr><tr><td>\n\nCare Team Portal\n\n \\(com.sn\\_cto\\_sp​\\)\n\n</td><td>\n\nProvides a portal experience for Care Team Operations for Healthcare IT users to create requests for supporting departments, manage teams, and gain visibility into submitted requests.\n\n</td></tr><tr><td>\n\nHealthcare Operations Core\n\n \\[com.sn\\_hco\\]\n\n</td><td>\n\nHealthcare Operations Core provides clinicians an uniform interface to report and track issues related to their day-to-day operations. This helps hospitals eliminate inefficient manual processes, reduce patient safety risks and increase patient satisfaction through timely resolution of issues and completion of important tasks.\n\n</td></tr></tbody>\n</table>"}}