{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":19196,"path":"healthcare-life-sciences/ctwm-components-installed.md","title":"Components installed with Care Team Work Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with Care Team Work Management\n\nSeveral types of components are installed when you activate Care Team Work Management, including script includes, UI actions, and flows.\n\n**Note:** The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).\n\nFor tables and roles installed with Care Team Work Management, see [Tables installed with Care Team Work Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/ctwm-tables-installed.md) and [Roles installed with Care Team Work Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/ctwm-roles-installed.md).\n\n## UI actions installed with Care Team Work Management\n\n<table id=\"table_ctwm_ui_actions\"><tbody><tr><td>\n\n**UI action name**\n\n</td><td>\n\n**Table**\n\n</td><td>\n\n**Description**\n\n</td></tr><tr><td>\n\nCancel\n\n</td><td>\n\nHealthcare Orchestration Case \\[sn\\_hco\\_orchestration\\_case\\]\n\n</td><td>\n\nCancels the healthcare orchestration case after validating that child tasks can also be cancelled.\n\n</td></tr><tr><td>\n\nClose Case\n\n</td><td>\n\nHealthcare Orchestration Case \\[sn\\_hco\\_orchestration\\_case\\]\n\n</td><td>\n\nCloses the healthcare orchestration case via the Validate and close cancel cases tasks flow.\n\n</td></tr><tr><td>\n\nPublish\n\n</td><td>\n\nTask Plan Template \\[sn\\_task\\_plan\\_template\\]\n\n</td><td>\n\nPublishes the task plan template so it can be used to generate cases and tasks. Restricted to the template owner or admins.\n\n</td></tr></tbody>\n</table>## Flows installed with Care Team Work Management\n\n<table id=\"table_ctwm_flows\"><tbody><tr><td>\n\n**Flow name**\n\n</td><td>\n\n**Description**\n\n</td></tr><tr><td>\n\nValidate and close cancel cases tasks\n\n</td><td>\n\nValidates the state of all child tasks and closes or cancels the healthcare orchestration case accordingly.\n\n</td></tr></tbody>\n</table>## Work configuration components installed with Care Team Work Management\n\nThese FSM Work Configuration components isolate Care Team Task business logic from standard field service work orders. Care team tasks can be assigned directly to agents without a qualification or dispatch step.\n\n<table id=\"table_ctwm_work_configurations\"><tbody><tr><td>\n\n**Record**\n\n</td><td>\n\n**Table**\n\n</td><td>\n\n**Description**\n\n</td></tr><tr><td>\n\nCare Team Work Management\n\n</td><td>\n\nWork Configuration \\[wm\\_work\\_configuration\\]\n\n</td><td>\n\nResolves care team tasks to the Care Team SM Configuration, bound to the Care Team Task \\[sn\\_cto\\_task\\] table.\n\n</td></tr><tr><td>\n\nCare Team Work Management\n\n</td><td>\n\nSM Configuration \\[sm\\_config\\]\n\n</td><td>\n\nDisables qualification and auto-dispatch for care team tasks, so tasks can be assigned directly to an agent.\n\n</td></tr><tr><td>\n\nCare Team Task Type\n\n</td><td>\n\nWork Type \\[wm\\_work\\_type\\]\n\n</td><td>\n\nThe work type stamped on care team tasks so FSM's resolver reaches the Care Team SM Configuration.\n\n</td></tr><tr><td>\n\nCare Team Work Management\n\n</td><td>\n\nWork Type Category \\[wm\\_work\\_type\\_category\\]\n\n</td><td>\n\nGroups the Care Team Task Type work type.\n\n</td></tr></tbody>\n</table>A care team task is automatically transitioned to **Assigned** once it is in an open state and has an assignee. No qualification or dispatch step is required.\n\n"}}