{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":19240,"path":"healthcare-life-sciences/emr-help/components-installed-emr-help.md","title":"Components installed with EMR Help","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with EMR Help\n\nSeveral types of components are installed with activation of the EMR Help application including tables, user roles, and plugins.\n\n**Note:** The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).\n\nDemo data is available for this feature.\n\n## Roles installed\n\n<table id=\"table_u1t_gb1_wdb\"><thead><tr><th>\n\nRole\n\n</th><th>\n\nDescription\n\n</th><th>\n\nContains roles\n\n</th></tr></thead><tbody><tr><td>\n\nsn\\_ind\\_rmt\\_help.admin\n\n</td><td id=\"help-admin\">\n\nSet up remote request definitions and data tables, identify scripted REST APIs for use, and configure a record producer.\n\n</td><td>\n\nsn\\_ind\\_rmt\\_help.requester\n\n</td></tr><tr><td>\n\nsn\\_ind\\_rmt\\_help.requester\n\n</td><td id=\"help-requester\">\n\nSubmit and monitor a ServiceNow service request from within an EMR system.\n\n</td><td>\n\nsn\\_ind\\_rmt\\_help.viewer\n\n</td></tr><tr><td>\n\nsn\\_ind\\_rmt\\_help.fulfiller\n\n</td><td id=\"help-fulfiller\">\n\nFulfill EMR Help requests with read-only access to EMR-captured incident data.\n\n **Note:** Assign this role to ITIL agents who fulfill EMR Help incidents. Subscription Management uses the sn\\_ind\\_rmt\\_help.fulfiller role to identify EMR Help fulfiller licenses.\n\n</td><td>\n\nsn\\_ind\\_rmt\\_help.viewer\n\n</td></tr><tr><td>\n\nsn\\_ind\\_rmt\\_help.viewer\n\n</td><td id=\"help-viewer\">\n\nView details of the EMR data associated with a ServiceNow service request.\n\n **Note:** Assign the sn\\_ind\\_rmt\\_help.viewer role to agents who work on issues reported from the EMR system. By default, this role provides access to the EMR variables stored in EMR Request Data \\[sn\\_ind\\_rmt\\_help\\_incident​\\_data\\] table.\n\n</td><td>\n\nNone\n\n</td></tr></tbody>\n</table>## Tables installed\n\n<table id=\"table_fbz_45z_vdb\"><thead><tr><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nRemote Request Parameter\n\n \\[sn\\_ind\\_rmt\\_help\\_request\\_param\\]\n\n</td><td>\n\nContains parameters for IT service requests available to the EMR system from your ServiceNow instance.\n\n</td></tr><tr><td>\n\nRemote Request Data\n\n \\[sn\\_ind\\_rmt\\_help\\_request\\_data\\]\n\n</td><td>\n\nProvides basic fields for IT service requests. You can extend this table to include more data from an IT service request.\n\n Each remote request parameter has a corresponding column in this table.\n\n</td></tr><tr><td>\n\nRemote Request Definition\n\n \\[sn\\_ind\\_rmt\\_help\\_request\\_defn\\]\n\n</td><td>\n\nAssociates a task type with a request data table and also includes the request configuration mapping.\n\n</td></tr><tr><td>\n\nEMR Incident Data\n\n \\[sn\\_ind\\_rmt\\_help\\_incident\\_data\\]\n\n</td><td>\n\nContains data from the EMR system included in IT service requests. This table extends the Remote Request Data \\[sn\\_ind\\_rmt\\_help\\_request\\_data\\] table for including any task-specific data from IT service requests.\n\n</td></tr><tr><td>\n\nRequest configuration mapping\n\n \\[sn\\_ind\\_rmt\\_help\\_defn\\_param\\_data\\_map\\]\n\n</td><td>\n\nMaps request parameters with the columns in the Remote Request Data \\[sn\\_ind\\_rmt\\_help\\_request\\_data\\] data table or its child table.\n\n</td></tr></tbody>\n</table>## Plugins installed\n\n<table id=\"table_dyd_hpw_vnb\"><thead><tr><th>\n\nPlugin\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nEncryption Support plugin \\(com.glide.encryption\\)\n\n</td><td>\n\nInstalls platform encryption capabilities to support EMR Help.\n\n</td></tr></tbody>\n</table>## ServiceNow Store applications installed\n\n<table id=\"table_e2s_lsj_wnb\"><thead><tr><th>\n\nApplication\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nIndustry Core \\(com.sn\\_ind\\)\n\n</td><td>\n\nIncludes common objects, code artifacts, and request definitions for industry vertical applications.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[EMR Help reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/emr-help/emr-reference.md)\n\n"}}