{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":19551,"path":"healthcare-life-sciences/pss-components-installed.md","title":"Components installed with Patient Support Services","bundle":null,"doc_type":null,"release":"australia","body":"\n# Components installed with Patient Support Services\n\nSeveral types of components are installed with installation of the Patient Support Services application, including tables, user roles, ServiceNow Store applications, and business rules.\n\n**Important:**\n\nStarting with the Yokohama release, Patient Support Services is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported.\n\nFor details, see the [Deprecation Process \\[KB0867184\\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support knowledge base.\n\n**Note:** The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).\n\nDemo data is available for this feature.\n\n## Roles installed\n\n<table id=\"table_qzw_m3l_4pb\"><thead><tr><th>\n\nRole\n\n</th><th>\n\nDescription\n\n</th><th>\n\nContains roles\n\n</th></tr></thead><tbody><tr><td>\n\nsn\\_patientservice.admin\n\n</td><td>\n\nAdministers who can access the Patient Support Services application.\n\n</td><td>\n\nsn\\_patientservice.agent\n\n</td></tr><tr><td>\n\nsn\\_patientservice.agent\n\n</td><td>\n\nViews and fulfills enrollment cases as a care coordinator.\n\n</td><td>\n\nsn\\_hcls.healthcare\\_agent\n\n</td></tr><tr><td>\n\nsn\\_patientservice.nurse\\_educator\n\n</td><td>\n\nManages training requests for a Patient Support Services as a nurse educator.\n\n**Note:** By default, the sn\\_patientservice.nurse\\_educator role is assigned to the members of the Nurse Training Support assignment group.\n\n</td><td>\n\nsn\\_hcls.practitioner\n\n</td></tr><tr><td>\n\nsn\\_patientservice.case\\_creator\n\n</td><td>\n\nCreates enrollment cases for all associated objects.\n\n</td><td>\n\nsn\\_patientservice.case\\_viewer\n\n</td></tr><tr><td>\n\nsn\\_patientservice.agent\\_connector\n\n</td><td>\n\nViews, creates, and updates enrollment cases for all associated objects.\n\n You can combine this role with other roles for a user with the agent connector profile. For more information, see [Determining additional user profiles in Patient Support Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/pss-connector-contributor.md).\n\n</td><td>\n\n-   sn\\_hcls.healthcare\\_agent\n-   sn\\_patientservice.sm\\_agent\n\n</td></tr><tr><td>\n\nsn\\_patientservice.case\\_task\\_viewer\n\n</td><td>\n\nViews all tasks associated with an enrollment case that the user has access to.\n\n</td><td>\n\nNone\n\n</td></tr><tr><td>\n\nsn\\_patientservice.case\\_viewer\n\n</td><td>\n\nViews all enrollment cases available in the application.\n\n</td><td>\n\nNone\n\n</td></tr><tr><td>\n\nsn\\_patientservice.contributor\n\n</td><td>\n\nCreates enrollment cases for patients.\n\n You can combine this role with other roles for a user with the contributor profile. For more information, see [Determining additional user profiles in Patient Support Services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/healthcare-life-sciences/pss-connector-contributor.md).\n\n</td><td>\n\n-   sn\\_hcls.clinical\\_data\\_viewer\n-   sn\\_hcls.foundation\\_data\\_viewer\n-   sn\\_patientservice.case\\_task\\_viewer\n-   sn\\_hcls.patient\\_data\\_viewer\n-   sn\\_hcls.practitioner\\_data\\_viewer\n-   sn\\_hcls.health\\_insurance\\_data\\_viewer\n-   sn\\_patientservice.case\\_viewer\n-   sn\\_hcls.revenue\\_cycle\\_data\\_viewer\n-   sn\\_patientservice.case\\_creator\n\n</td></tr><tr><td>\n\nsn\\_patientservice.sm\\_agent\n\n</td><td>\n\nAccesses and views all data related to enrollment requests as a care coordinator.\n\n</td><td>\n\nsn\\_patientservice.case\\_creator\n\n</td></tr></tbody>\n</table>## Tables installed\n\n<table id=\"table_ec4_wdj_2rb\"><thead><tr><th>\n\nTable\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nEnrollment case \\[sn\\_patientservice\\_enroll\\_case\\]\n\n</td><td>\n\nStores the enrollment cases.\n\n The **Patient** field is mandatory for an enrollment case.\n\n</td></tr><tr><td>\n\nPatient service task \\[sn\\_patientservice\\_task\\]\n\n</td><td>\n\nBase task table from which Program Task \\[sn\\_patientservice\\_program\\_task\\] and Program service item \\[sn\\_patientservice\\_program\\_service\\_item\\] tables are extended. Extends the Healthcare Task \\[sn\\_hcls\\_task\\] table.\n\n</td></tr><tr><td>\n\nPatient service training \\[sn\\_patientservice\\_training\\_task\\]\n\n</td><td>\n\nStores the details of the training tasks associated with a program task.\n\n</td></tr><tr><td>\n\nProgram service item \\[sn\\_patientservice\\_program\\_service\\_item\\]\n\n</td><td>\n\nStores the details of the program service item tasks associated with a program service.\n\n</td></tr><tr><td>\n\nProgram Task \\[sn\\_patientservice\\_program\\_task\\]\n\n</td><td>\n\nStores the details of the program tasks created to fulfill services requested by a patient.\n\n</td></tr></tbody>\n</table>## ServiceNow Store applications installed\n\n<table id=\"table_ldj_jhj_sqb\"><thead><tr><th>\n\nApplication\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nHealthcare and Life Sciences Service Management Core \\(sn\\_hcls\\)\n\n</td><td>\n\nProvides a data model and critical digital health capabilities including patient 360-degree view, consent management, and digital documentation to better address healthcare services.\n\n</td></tr></tbody>\n</table>## Business rules installed\n\n<table id=\"table_lyf_vdl_4pb\"><thead><tr><th>\n\nBusiness rule\n\n</th><th>\n\nTable\n\n</th><th>\n\nRule criteria\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAuto assessment business rule\n\n</td><td>\n\nEnrollment case \\[sn\\_patientservice\\_enroll\\_case\\]\n\n</td><td>\n\nAfter insert\n\n</td><td>\n\nTriggers a patient satisfaction survey when an enrollment case is set to **Closed complete**.\n\n</td></tr><tr><td>\n\nCancel playbook on case inactive\n\n</td><td>\n\nEnrollment case \\[sn\\_patientservice\\_enroll\\_case\\]\n\n</td><td>\n\nAfter update\n\n</td><td>\n\nDisables the activities in a playbook when the associated enrollment case state is set to **Closed complete**, **Closed incomplete**, or **Canceled**.\n\n</td></tr><tr><td>\n\nChange Appointment state\n\n</td><td>\n\nPatient service training \\[sn\\_patientservice\\_training\\_task\\]\n\n</td><td>\n\nAfter update\n\n</td><td>\n\nSets an appointment state to **Fulfilled** or **Canceled** when the associated conduct training task state is set to **Completed** or **Canceled**, respectively.\n\n</td></tr><tr><td>\n\nPopulate patient and insurance\n\n</td><td>\n\nPre-authorization request \\[sn\\_hcls\\_pre\\_auth\\_header\\]\n\n</td><td>\n\nAfter insert\n\n</td><td>\n\nPopulates patient, practitioner, and insurance details on the Pre-authorization details form based on the name of a patient entered in an enrollment case.\n\n</td></tr><tr><td>\n\nPopulate patient and prescriber\n\n</td><td>\n\nMedication Prescription \\[sn\\_hcls\\_medication\\_prescription\\]\n\n</td><td>\n\nAfter insert\n\n</td><td>\n\nPopulates patient and practitioner details on the Medication Prescription form based on the name of a patient entered in an enrollment case.\n\n</td></tr><tr><td>\n\nSet Child items to Cancelled\n\n</td><td>\n\nEnrollment case \\[sn\\_patientservice\\_enroll\\_case\\]\n\n</td><td>\n\nAfter insert and update\n\n</td><td>\n\nCancels all child items including open patient tasks, open enrolled program service, open enrolled program, and doc tasks when an enrollment case state changes to **Closed incomplete** or **Canceled**.\n\n</td></tr><tr><td>\n\nSet EPS state to Canceled\n\n</td><td>\n\nProgram service item \\[sn\\_patientservice\\_program\\_service\\_item\\]\n\n</td><td>\n\nAfter update\n\n</td><td>\n\nSets the state of an enrolled program service to **Canceled** when the associated program service item state is set to **Canceled**.\n\n</td></tr><tr><td>\n\nSet EPS state to Fulfilled\n\n</td><td>\n\nProgram service item \\[sn\\_patientservice\\_program\\_service\\_item\\]\n\n</td><td>\n\nAfter update\n\n</td><td>\n\nSets the state of an enrolled program service to **Fulfilled** when the associated program service item state is set to **Completed**.\n\n</td></tr><tr><td>\n\nSet EPS state to Pending Fulfillment\n\n</td><td>\n\nProgram service item \\[sn\\_patientservice\\_program\\_service\\_item\\]\n\n</td><td>\n\nAfter update\n\n</td><td>\n\nSets the state of an enrolled program service to **Pending Fulfillment** when the associated program service item state is set to **Work in Progress**.\n\n</td></tr><tr><td>\n\nSet PSI state to Canceled\n\n</td><td>\n\nProgram Task \\[sn\\_patientservice\\_program\\_task\\]\n\n</td><td>\n\nAfter update\n\n</td><td>\n\nSets the program service item state to **Canceled** when the associated program task state is set to **Canceled**.\n\n</td></tr><tr><td>\n\nSet PSI state to Completed\n\n</td><td>\n\nProgram Task \\[sn\\_patientservice\\_program\\_task\\]\n\n</td><td>\n\nAfter update\n\n</td><td>\n\nSets the program service item state to **Completed** when the associated program task state is set to **Completed**.\n\n</td></tr><tr><td>\n\nSet PSI state to Work In Progress\n\n</td><td>\n\nProgram Task \\[sn\\_patientservice\\_program\\_task\\]\n\n</td><td>\n\nAfter update\n\n</td><td>\n\nSets the program service item state to **Work in Progress** when the associated program task state is set to **Work in Progress**.\n\n</td></tr><tr><td>\n\nSet Short description\n\n</td><td>\n\nEnrollment case \\[sn\\_patientservice\\_enroll\\_case\\]\n\n</td><td>\n\nAfter update\n\n</td><td>\n\nSets the short description of an enrollment case in the format `<program name> Enrollment Case` when the enrollment case is created or updated.\n\n</td></tr><tr><td>\n\nSet State to Open when Assigned\n\n</td><td>\n\nEnrollment case \\[sn\\_patientservice\\_enroll\\_case\\]\n\n</td><td>\n\nAfter insert and update\n\n</td><td>\n\nSets the enrollment case state to **Open** when the case is assigned to a care coordinator.\n\n</td></tr></tbody>\n</table>"}}