{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":19645,"path":"impact/accelerator-and-initiative-list/artificial-intelligence-readiness-assessment.md","title":"Artificial Intelligence Readiness Assessment","bundle":null,"doc_type":null,"release":"australia","body":"\n# Artificial Intelligence Readiness Assessment\n\nThe Artificial Intelligence \\(AI\\) Readiness Assessment Accelerator provides an assessment and guidance related to your readiness for adoption of ServiceNow Generative AI capabilities \\(Now Assist\\).\n\n## Accelerator Overview\n\nThis Accelerator provides you with an assessment and guidance on your readiness for a selected set of ServiceNow Generative AI Now Assist capabilities. Some example capabilities include:\n\n- Now Assist Q&A Genius Results\n- Now Assist Conversational Catalog\n- Record summarization \\(Incident/Change/Case/etc\\)\n- Resolution notes generation\n- Knowledge creation\n- Chat summarization\n\nYour Impact Squad provides guidance based on your selected Generative AI products \\(we recommend up to three per Accelerator\\).\n\nSee [Enable AI experiences](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/ai-products.md) for additional information on ServiceNow AI-based tools.\n\n## Package Availability\n\n**Note:** This Accelerator is available for Impact Guided+ \\(Platform Governance add-on\\), Advanced and Total Packages.\n\n## Prerequisites\n\n[Jumpstart Your ServiceNow AI Journey](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/impact/accelerator-and-initiative-list/jumpstart-snow-ai-journey.md) \\(recommended, not required\\)\n\n## What You Get\n\nThe Accelerator activities are led by your Platform Architect \\(PA\\).\n\n- **Introductory Customer Session \\(up to 2 hours\\)**\n - Review the initiative approach and your objectives\n - Establish clear expectations regarding the process, your participation, and the level of detail for the deliverable\n - Review the ServiceNow AI Blueprint to identify and prioritize the Generative AI capabilities most relevant to your goals.\n - Select the three Generative AI capabilities to focus on\n- **Customer Recommendation Session \\(up to 2 hours\\)**\n - Review your readiness for the selected ServiceNow Generative AI capabilities\n - Provide guidance and discuss next steps to further your AI readiness\n- **Follow-up Customer Session \\(optional upon customer request - up to 60 minutes\\)**\n\n Opportunity for Q&A related to the AI Readiness Assessment guidance\n\n- **AI Readiness Deliverables**\n\n Materials from all collaborative sessions:\n\n - Session slides\n - Analysis reports\n - Leading practices & targeted recommendations\n - Actionable guidance to support your next steps\n\n## Requested Customer Resources\n\n\n
\n\nCustomer Resource \n\n\n\nResponsibilities \n\n\n\nRequired\n\n\n\nRecommended\n\n
\n\nPlatform Owner\n\n\n\nResponsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.\n\n\n\n✓\n\n\n\n \n\n
\n\nPlatform Administrator\n\n\n\nResponsible for the day-to-day administration of  the ServiceNow   platform.\n\n\n\n✓\n\n\n\n \n\n
\n\nEnterprise Architect Lead\n\n\n\nResponsible for overall enterprise architecture, strategy, and governance.\n\n\n\n✓\n\n\n\n \n\n
\n\nTechnical Architect Lead\n\n\n\nResponsible for overall technical architecture.\n\n\n\n✓\n\n\n\n \n\n
\n\nITSM Process Owner\n\n\n\nOwns the ITSM process\\(es\\) related to the service, or ancillary process. Defines agent incident handling process. Provides requirements for ITSM solution.\n\n\n\n \n\n\n\n✓\n\n
\n\nCustomer Service Management \\(CSM\\) Process Owner\n\n\n\nOwns the CSM process\\(es\\) related to the service, or ancillary process. Defines agent case handling process. Provides requirements for CSM solution.\n\n Responsible for defining document processing processes.\n\n\n\n \n\n\n\n✓\n\n
\n\nHuman Resources Service Delivery \\(HRSD\\) Process Owner\n\n\n\nOwns the HRSD process\\(es\\) related to the service, or ancillary process. Defines agent case handling process. Provides requirements for HRSD solution.\n\n Responsible for defining document processing processes.\n\n\n\n \n\n\n\n✓\n\n
\n\nField Service Management \\(FSM\\) Process Owner\n\n\n\nOwns the FSM process\\(es\\) related to the service, or ancillary process. Defines FSM case handling process. Provides requirements for FSM solution.\n\n\n\n \n\n\n\n✓\n\n
\n\nFinance / Supply Chain Process Owner\n\n\n\nResponsible for defining document processing processes \\(e.g., drafting and inputting purchase orders into ERP system\\).\n\n\n\n \n\n\n\n✓\n\n
\n\nServiceNow Development Owner\n\n\n\nOwns the ServiceNow developer tools and development processes. Includes building process flows. Identifies automation opportunities.\n\n\n\n \n\n\n\n✓\n\n
## Exceptions\n\nThis Accelerator does not include:\n\n- AI solution design\n- Implementation of Generative AI capabilities\n- Technical troubleshooting or remediation of Generative AI capabilities\n\n"}}