{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":19682,"path":"impact/accelerator-and-initiative-list/jumpstart-event-mgmt.md","title":"Jumpstart Your Event Management","bundle":null,"doc_type":null,"release":"australia","body":"\n# Jumpstart Your Event Management\n\nThe Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management.\n\n## Accelerator overview\n\nJumpstart Your Event Management provides Impact customers with a comprehensive overview of Event Management. Through an applied demonstration, we highlight how you can leverage the power of the ServiceNow Configuration Management Database \\(CMDB\\) to receive and review near real-time alerts from your infrastructure directly within the ServiceNow platform. This offering equips our customers with essential ServiceNow resources and leading practice guides on  how to get started with Event Management. See [Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/c_EM.md) for additional information about the feature.\n\n## Package Availability\n\n**Note:** This Accelerator is available for Impact Guided, Guided+ \\(Strategic Value or Platform Governance\\), Advanced, and Total packages.\n\nOffered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at [https://www.servicenow.com/legal/servicenow-impact.html](https://www.servicenow.com/legal/servicenow-impact.html).\n\n## What You Get\n\n-   **Session Preparation**\n\n    -   Provision a temporary instance \n    -   Install Event Management\n    -   Install Event Generator application\n    ​\n\n-   **Customer Coaching Session \\#1 \\(Up to 90 minutes\\)**\n\n    Includes the following:\n\n    -   Overview of:\n        -   Event Management\n        -   Service Operations Workspace Alert Console\n        -   Event Management connectors\n        -   Event rules\n    -   An applied demonstration of:\n        -   Generating events via the Event Generator app\n        -   Alerts to configuration item \\(CI\\) Binding\n        -   Existing alerts or services impacted\n    -   Leading practice guides and resources\n    -   30 days of access to the temporary instance is provided\n-   **Customer Coaching Session \\#2 \\(Optional upon Customer request - up to 60 minutes\\)​**\n\n    Opportunity for Q&amp;A related to Event Management\n\n\n## Requested Customer Resources\n\n<table id=\"table_kh2_jrq_dsb\"><thead><tr><th>\n\nCustomer Resource \n\n</th><th>\n\nResponsibilities \n\n</th></tr></thead><tbody><tr><td>\n\nPlatform Owner \\(Required\\)\n\n</td><td>\n\nResponsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.\n\n</td></tr><tr><td>\n\nSystem Administrator\\(s\\) \\(Required\\)\n\n</td><td>\n\nMaintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. \n\n</td></tr><tr><td>\n\nEvent/Service Operator \\(Required\\)\n\n</td><td>\n\nSubject matter expert responsible for operating the alert console.\n\n</td></tr><tr><td>\n\nService Manager\\(s\\) \\(Recommended\\)\n\n</td><td>\n\nSubject matter expert responsible for managing the applicable service. \n\n</td></tr><tr><td>\n\nTrusted Service Partners \\(Recommended\\)\n\n</td><td>\n\nAttends ServiceNow Impact Accelerator coaching session\\(s\\) to understand leading practices and potentially support customer going forward.\n\n</td></tr><tr><td>\n\nApplication Service Owner\\(s\\) \\(Required\\)\n\n</td><td>\n\nManages all applications across a given division \\(e.g., HR application owner\\).\n\n</td></tr></tbody>\n</table>## Requested information / access\n\nRefer to the applicable Impact Accelerator description available at [https://www.servicenow.com/legal/servicenow-impact.html](https://www.servicenow.com/legal/servicenow-impact.html)\n\n## Exclusions\n\nThis Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers \\(except for their internal use\\).\n\nServiceNow resources are not responsible for implementing recommendations on a customer’s non-production or production instances.\n\n"}}