{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":21010,"path":"integrate-applications/integration-hub/amazon-connect-spoke.md","title":"Amazon Connect Spoke","bundle":null,"doc_type":null,"release":"australia","body":"\n# Amazon Connect Spoke\n\nManage and provide customer service across voice, chat, and tasks using your Amazon Connect account from your ServiceNow instance.\n\n## Request apps on the Store\n\nVisit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).\n\n## Integration Hub subscription\n\nThis spoke requires an Integration Hub subscription. For more information, see [Legal schedules - IntegrationHub overview](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/snc-addendum-integrationhub.pdf).\n\n## Spoke version\n\nAmazon Connect spoke v1.2.0 is the latest version. For version history of the spoke, see [Amazon Connect spoke release notes](https://www.servicenow.com/docs/r/store-release-notes/store-integrationhub-rn-amazon-connect.html).\n\n## Supported versions\n\nThis spoke was built for Amazon Connect API Version 2017-08-08, but may be compatible with later versions.\n\n## Spoke requirements\n\n- User with full access to Amazon Connect.\n- Access Key ID and Secret Access Key of the user. Record these values for later use.\n\nFor more information about creating user in IAM and providing the required access, see [Understanding and Getting Your Security Credentials](https://docs.aws.amazon.com/general/latest/gr/aws-sec-cred-types.html) page on the [AWS Documentation](https://docs.aws.amazon.com/index.html) site.\n\n## Spoke dependencies\n\nIf you’re having trouble installing the app, ensure that these dependent plugins are installed:\n\n- ServiceNow IntegrationHub Action Template - Data Stream \\(com.glide.hub.action\\_type.datastream\\)\n- Complex Object \\(com.glide.cobject\\)\n- ServiceNow IntegrationHub Runtime \\(com.glide.hub.integration.runtime\\)\n- ServiceNow Flow Designer - Dynamic Inputs \\(com.glide.hub.dynamic\\_inputs\\)\n- ServiceNow IntegrationHub Action Step - REST \\(com.glide.hub.action\\_step.rest\\)\n\n**Note:** Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.\n\n## Spoke actions\n\nThe Amazon Connect spoke provides actions to automate Amazon Connect tasks when events occurs in your ServiceNow instance. Available actions include:\n\n\n
\n\nCategory\n\n\n\nAction\n\n\n\nDescription\n\n
\n\nContact Flow Management\n\n\n\nCreate Contact Flow\n\n\n\nCreates a contact flow for the specified Amazon Connect instance.\n\n
\n\nGet Contact Flow Details\n\n\n\nRetrieves details of the specified contact flow.\n\n
\n\nLook up Contact Flows\n\n\n\nRetrieves a list of contact flows.\n\n
\n\nUpdate Contact Flow Content\n\n\n\nUpdates content of the specified contact flow.\n\n
\n\nUpdate Contact Flow Name\n\n\n\nUpdates name of the specified contact flow.\n\n
\n\nContact Management\n\n\n\nResume Contact Recording\n\n\n\nResumes recording the call when a contact is being recorded and the recording has been suspended using suspend contact recording. Only voice recordings are supported at this time.\n\n
\n\nStart Contact Recording\n\n\n\nStarts recording the contact when an agent joins the call. Only voice recordings are supported at this time.\n\n
\n\nStart Outbound Voice Contact\n\n\n\nPlaces an outbound call to a contact and initiates the contact flow.\n\n
\n\nStop Contact\n\n\n\nEnds the specified contact.\n\n
\n\nStop Contact Recording\n\n\n\nStops recording the call. If you use stop contact recording to stop recording an ongoing call, you can't use restart the contact recording. Only voice recordings are supported at this time.\n\n
\n\nSuspend Contact Recording\n\n\n\nSuspends recording the call when a contact is being recorded.\n\n
\n\nGet Contact Attributes\n\n\n\nRetrieves the contact attributes for the specified contact.\n\n
\n\nUpdate Contact Attributes\n\n\n\nCreates or updates user-defined contact attributes associated with the specified contact.\n\n
\n\nInstance Management\n\n\n\nCreate Instance\n\n\n\nInitiates an Amazon Connect instance with all the supported channels enabled.\n\n
\n\nDelete Instance\n\n\n\nDeletes the specified instance.\n\n
\n\nGet Instance Details\n\n\n\nRetrieves details of the specified instance.\n\n
\n\nLook up Hours of Operations\n\n\n\nRetrieves a list of hours of operations.\n\n
\n\nLook up Instances\n\n\n\nRetrieves a list of instances.\n\n
\n\nLook up Phone Numbers\n\n\n\nRetrieves a list of phone numbers.\n\n
\n\nLook up Prompts\n\n\n\nRetrieves a list of prompts.\n\n
\n\nLook up Queues\n\n\n\nRetrieves a list of queues.\n\n
\n\nLook up Security Profiles\n\n\n\nRetrieves a list of security profiles.\n\n
\n\nMetric Management\n\n\n\nGet Current Metrics Data\n\n\n\nRetrieves the real-time metric data from the specified Amazon Connect instance.\n\n
\n\nGet Metrics Data\n\n\n\nRetrieves historical metric data from the specified Amazon Connect instance.**Note:**\n\n- The time must be specified using an interval of 5 minutes, such as 11:00, 11:05, and 11:10, and must be later than the start time timestamp.\n- The time range between the start and end time must be less than 24 hours.\n\n
\n\nRouting Policy Management\n\n\n\nAssociate Routing Profile Queues\n\n\n\nAssociates a set of queues with a routing profile.\n\n
\n\nCreate Routing Profile\n\n\n\nCreates a routing profile.\n\n
\n\nDisassociate Routing Profile Queues\n\n\n\nDisassociates the specified set of queues from a routing profile.\n\n
\n\nGet Routing Profile Details\n\n\n\nRetrieves details of the specified routing profile.\n\n
\n\nLook up Routing Profile Queues\n\n\n\nRetrieves a list of routing profile queues.\n\n
\n\nLook up Routing Profiles\n\n\n\nRetrieves a list of routing profiles.\n\n
\n\nUpdate Routing Profile Concurrency\n\n\n\nUpdates the specified routing profile concurrency.\n\n
\n\nUpdate Routing Profile Default Outbound Queue\n\n\n\nUpdates the specified routing profile default outbound queue.\n\n
\n\nUpdate Routing Profile Name\n\n\n\nUpdates the specified routing profile name.\n\n
\n\nUpdate Routing Profile Queues\n\n\n\nUpdates the properties associated with a set of queues for a routing profile.\n\n
\n\nTag Management\n\n\n\nAdd Tags to Resource\n\n\n\nAssociates a set of tags with the specified resource.\n\n
\n\nLook up Tags for Resource\n\n\n\nRetrieves all tags that are associated with the specified resource.\n\n
\n\nRemove Tag from Resource\n\n\n\nRemoves the association of tag from resource.\n\n
\n\nUser Management\n\n\n\nCreate User\n\n\n\nCreates a user account for the specified Amazon Connect instance.\n\n
\n\nDelete User\n\n\n\nDeletes the specified user.\n\n
\n\nGet User Details\n\n\n\nRetrieves details of the specified user.\n\n
\n\nGet User Hierarchy Group\n\n\n\nRetrieves details of the user hierarchy group.\n\n
\n\nGet User Hierarchy Structure\n\n\n\nRetrieves details of the user hierarchy structure.\n\n
\n\nLook up User Hierarchy Groups\n\n\n\nRetrieves a list of user hierarchy groups.\n\n
\n\nLook up Users\n\n\n\nRetrieves the list of users.\n\n
\n\nUpdate User Hierarchy\n\n\n\nUpdates the specified user hierarchy.\n\n
\n\nUpdate User Identity Information\n\n\n\nUpdates the specified user identify information.\n\n
\n\nUpdate User Phone Configuration\n\n\n\nUpdates details of the specified user phone configuration.\n\n
\n\nUpdate User Routing Profile\n\n\n\nUpdates the specified user routing profile.\n\n
\n\nUpdate User Security Profiles\n\n\n\nUpdates details of the specified user security profiles.\n\n
\n\nLook up Agent Status\n\n\n\nRetrieves a list of agent statuses.\n\n
## Connection and credential alias requirements\n\nIntegration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.\n\nFor information about setting up the spoke, see [Set up the Amazon Connect spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/integration-hub/setup-amzn-connect.md).\n\n"}}