{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":22968,"path":"intelligent-experiences/aiops-alert-automation-ai-agent.md","title":"Alert automation AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Alert automation AI agent\n\nThis agent interprets free-text user requests related to alert automation and guides users to the appropriate automation experience. It detects whether the user intends to enrich alerts, group alerts, respond to alerts, or any combination of these actions.\n\n## Workflow\n\nThe agent helps users complete tasks related to alert automation.\n\n1.  Identify requested alert automations, including alert enrichment, alert response, and alert grouping.\n2.  Provide links to alert automations that fit the query.\n3.  Create an alert grouping automation record when requested.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Scripts**\n\nActivate Alert Group Automation\n\nAlert Group Automation Canonicalizer\n\nCreate Alerts Grouping Automation\n\nGet Alert Automation Link\n\nLegacy: Delete Alerts Grouping Automation\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nevt\\_mgmt\\_admin, evt\\_team\\_operator\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nevt\\_mgmt\\_admin, evt\\_team\\_operator\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nCreate alert automation\n\n</td></tr></tbody>\n</table>Learn more about Alert Automation at [Alert automation in Service Operations Workspace for ITOM](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/sow-itom-alert-automation.md)\n\n**Parent Topic:**[AIOps and Leap AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aiops-ai-agents-overview.md)\n\n"}}