{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":23739,"path":"intelligent-experiences/inth-zoom-zoom-meeting-management-ai-agent.md","title":"Zoom meeting management AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Zoom meeting management AI agent\n\nThis AI agent manages Zoom meetings. It creates, updates, ends, and deletes meetings, adds registrants, and looks up meeting details, live meetings, ended meeting instances, and past participants.\n\n## Workflow\n\nThe agent helps the user schedule and manage Zoom meetings.\n\n1.  Ask the user what they want to do and collect the details the action needs, such as the meeting ID or user.\n2.  Look up meetings, meeting details, or a user's live meetings.\n3.  Create a new meeting or update an existing one.\n4.  Add a registrant to a meeting.\n5.  End a meeting or delete it.\n6.  Look up ended meeting instances or past participants.\n7.  Report the outcome to the user, including details of any error.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Flow Actions**\n\nAdd Meeting Registrant\n\nCreate Meeting\n\nDelete Meeting\n\nEnd Meeting\n\nLook up Ended Meeting Instances\n\nLook up Live Meetings by User Stream\n\nLook up Meeting Details\n\nLook up Meetings Stream\n\nLook up Past Meeting Participants Stream\n\nUpdate Meeting\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsnc\\_internal\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nsnc\\_internal\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nNot applicable.\n\n</td></tr></tbody>\n</table>**Parent Topic:**[Zoom Spoke AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-zoom-ai-agents-overview.md)\n\n**Related topics**  \n\n\n[Zoom Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/zoom-spoke.md)\n\n[Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md)\n\n"}}