{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":23750,"path":"intelligent-experiences/itom-analyze-potential-impact-ai-agent.md","title":"Analyze potential impact AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Analyze potential impact AI agent\n\nThis agent analyzes the potential business and operational impact of a proposed change by identifying affected servers and services. The agent reviews the change request, performs impact analysis, and documents findings in work notes to support informed decision-making and effective mitigation strategies.\n\n## Workflow\n\nThe agent analyzes a change request to identify and document the potential impact on services and servers.\n\n1.  Validate that all prerequisites for the impact analysis are met before proceeding.\n2.  Retrieve the change request number from the current active page, or prompt you to provide it if unavailable.\n3.  Extract the affected server IDs from the change request.\n4.  Identify which services are potentially impacted by mapping affected servers to suggested services using the Service Mapping Candidate skill.\n5.  Retrieve a combined view of impacted servers and suggested services.\n6.  Perform a full impact analysis for each suggested service, including cascading effects, using the Service Mapping Candidates Impact skill.\n7.  Compile the analysis results and update the change request work notes with a consolidated summary.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Scripts**\n\nAnalyze potential impact prerequisites validator\n\nExtract Data from Change Request\n\nGet Impacting Servers Per Suggested Service\n\nUpdate Change Request Work Notes\n\n-   **Flow Actions**\n\nGet Full Impact Analysis of Each Suggested Service\n\nGet Impacted Servers and Suggested Services\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsn\\_change\\_write\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nservice\\_mapping\\_ai\\_user, cmdb\\_read, itom\\_admin, snc\\_internal, snc\\_required\\_script\\_writer\\_permission, sn\\_bm\\_client.benchmark\\_data\\_viewer, sn\\_itom\\_license.reader\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nAnalyze Potential Impact\n\n</td></tr></tbody>\n</table>Learn more about IT Operations Management at [IT Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/r_ITOMApplications.md).\n\n**Parent Topic:**[IT Operations Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/itom-ai-agents-overview.md)\n\n"}}