{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":24215,"path":"intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.md","title":"AI agents, skills, and agentic workflows on by default","bundle":null,"doc_type":null,"release":"australia","body":"\n# AI agents, skills, and agentic workflows on by default\n\nStarting with the Zurich Patch 4 release, some AI agents, generative AI skills, and agentic workflows are turned on by default in the ServiceNow AI Platform.\n\n**Important:** Some generative AI skills, agents, and agentic workflows are turned on by default. The default behavior works as follows:\n\n-   **New customers**\n\n    When you install an AI product, designated generative AI skills, AI agents, or agentic workflows are turned on automatically.\n\n-   **Existing customers who are upgrading \\(starting with Zurich Patch 4\\)**\n\n    There is no change to skills, agents, or agentic workflows that are currently enabled and customized.\n\n    An AI asset is turned on if:\n\n    -   The AI plugin is installed, but the asset was never turned on.\n    -   An admin has never adjusted roles for the skill.\n    An AI asset is not turned on if:\n\n    -   The asset was previously turned on, and then turned off again.\n    -   An admin has adjusted roles for the asset.\n\nFor more information, see [AI agents, skills, and agentic workflows on by default](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-skills-on-by-default.md).\n\n**Note:** Some workflow skills support ServiceNow Otto functionality. Deactivating these skills can negatively affect some features.\n\n**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-native-sku-overview.md).\n\n## AI assets that are on by default\n\nFor a list of changes by release, see [Release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/new-features-changes.md).\n\n|Product|Type|Asset name|Effective date|\n|-------|----|----------|--------------|\n|[Enterprise Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/enterprise-asset-management.md)|Agentic workflow|[Help repair enterprise assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-eam-help-repair-enterprise-assets-workflow.md)|April 9, 2026|\n|[Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/impact/impact-landing-page.md)|Skill|Outcome summarization|December 11, 2025|\n|[ServiceNow Otto for Accounts Payable Operations \\(APO\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-apo.md)|Skill|[Invoice case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-summarize-apo.md)|December 11, 2025|\n|[Purchase order summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-fsc-summarize-po.md)|December 11, 2025|\n|[ServiceNow Otto for Collaborative Work Management \\(CWM\\) \\(CWM\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-for-cwm-landing.md)|Skill|[Acceptance criteria generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-acceptance-criteria-for-stories-in-cwm.md)|December 11, 2025|\n|[Doc generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-summarize-and-refine-content-of-docs-with-now-assist.md)|December 11, 2025|\n|[Task generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-tasks-cwm-docs-now-assist.md)|December 11, 2025|\n|[ServiceNow Otto for Configuration Management Database \\(CMDB\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-landing-cmdb.md)|Skill|[Configuration item \\(CI\\) summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-agent-ci-summarizer.md)|December 11, 2025|\n|[Manage duplicate CIs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-cmdb-mng-dupe-cis-skill.md)|December 11, 2025|\n|[Service Graph Connector diagnosis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/now-assist-sgc-diagnose.md)|December 11, 2025|\n|[Summarize CMDB readiness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-skill-summ-rdy.md)|July 9, 2026|\n|Agentic workflow|[Search CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/na-cmdb-awf-search.md)|December 11, 2025|\n|[Contract Management Pro](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/cncore-cmpro-landing-page.md)|Skill|Contracts query enhancer|December 11, 2025|\n|Contracts query classifier|April 9, 2026|\n|Duration to days converter|December 11, 2025|\n|Search contract with contextual input|December 11, 2025|\n|[ServiceNow Otto for Core Business Suite \\(CBS\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|Agent|[CBS bulk upload agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|\n|[CBS configuration agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|\n|[IA orchestration agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|\n|[Manage groups and roles agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|\n|[Notification agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|\n|Skill|[Next Best Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|April 9, 2026|\n|[Error Resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/now-assist-cbs.md)|April 9, 2026|\n|Agentic workflow|[AI agentic workflow for the CBS setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/core-business-suite/using-ai-agent-workflows-na-cbs.md)|April 9, 2026|\n|[ServiceNow Otto for Creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-development/now-assist-for-creator-landing.md)|Skill|[Spoke generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/create-spk-now-spk-gen.md)|December 11, 2025|\n|[Playbook summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/playbook-summarization.md)|June 11, 2026|\n|[ServiceNow Otto for Customer Service Management \\(CSM\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/now-assist-csm.md)|Skill|[Live Agent Assist - Followup Query Enhancer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|April 9, 2026|\n|[Live Agent Assist - Interaction Analyser](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026|\n|[Live Agent Assist - KG Query Generator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026|\n|[Live Agent Assist - Recommendation Generator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026|\n|Agent|[Live Agent Assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/use-quality-assurance-dashboard-as-an-agent.md)|July 9, 2026|\n|[AI voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/voice-ai-agent.md)|April 9, 2026|\n|[Update case AI voice](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/customer-service-management/voice-ai-agent.md)|June 11, 2026|\n|[ServiceNow Otto for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assisit-employee-exp.md)|Skill|[Case summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 9, 2026|\n|[Requested item summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 9, 2026|\n|[Request summarization for approvals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/explore-now-assist-for-emp-exp.md)|April 9, 2026|\n|[ServiceNow Otto for Enterprise Architecture \\(EA\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/now-assist-ea.md)|Skill|[ADR DOC actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/summarize-docs-genai-skill-ea.md)|December 11, 2025|\n|[ADR DOC summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/summarize-docs-genai-skill-ea.md)|December 11, 2025|\n|[Business application insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/generate-insights-into-ba.md)|December 11, 2025|\n|[Create diagram from image](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/eaw-create-bpm-diag-from-image.md)|June 11, 2026|\n|[Diagram change analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/compare-modeling-diagrams.md)|December 11, 2025|\n|[Refine text](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/elaborate-or-shorten-content-form-fields.md)|December 11, 2025|\n|Agent|[Enterprise Architecture query agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/application-portfolio-management/ea-qna-overview.md)| |\n|[Operational Sustainability Management \\(formerly Environmental, Social, and Governance\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/esg-landing-page.md)|Skill|[Extract data from utility invoices](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/extract-data-from-utility-invoices.md)|December 11, 2025|\n|[ServiceNow Otto for Hardware Asset Management \\(HAM\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-ham.md)|Agent|User resolution mapping agent|December 11, 2025|\n|Skill|[Generate hardware asset insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/generate-asset-analysis-now-assist-ham.md)|April 9, 2026|\n|Agentic workflow|[Help repair hardware assets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-ham-repair-agent-workflow.md)|December 11, 2025|\n|[ServiceNow Otto for Health and Safety](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-landing.md)|Skill|[Incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-summarize-safety-incident.md)|December 11, 2025|\n|[H&S Action Planner](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-hs-generate-ai-suggested-actions-in-action-planner.md)|June 11, 2026|\n|[ServiceNow Otto for Integrated Risk Management \\(IRM\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-for-irm.md)|Skill|[Common control objective creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/take-actions-on-the-recommendations-for-similar-control-objectives.md)|December 11, 2025|\n|[Control objective impact analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-control-objectives-impacted-by-citation-updates.md)|December 11, 2025|\n|[Issue summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/summarize-an-issue.md)|December 11, 2025|\n|[Recommendation of similar control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-recommendation-for-a-new-control-objective.md)|December 11, 2025|\n|[Regulatory alert summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025|\n|[Regulatory alert impacted citations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025|\n|[Regulatory alert impacted control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025|\n|[Regulatory alert impacted controls](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025|\n|[Regulatory alert impacted policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-recommendation-reg-alert.md)|December 11, 2025|\n|[Risk assessment summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-risk-assessment-summary-genai.md)|December 11, 2025|\n|[Risk event summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-risk-event-summary-in-the-risk-workspace.md)|December 11, 2025|\n|Agent|[Control objective change agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/update-impacted-control-objectives-AI.md)|December 11, 2025|\n|Regulatory change task planning agent|December 11, 2025|\n|[Report an issue](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/report-a-grc-issue.md)|June 11, 2026|\n|[Risk suggestion AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-risks-for-entity.md)|December 11, 2025|\n|Agentic workflow|[Get regulatory analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/get-rcm-reg-insight.md)|December 11, 2025|\n|[Generate regulatory action plans](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate_regulatory_action_plans.md)|December 11, 2025|\n|[Suggest potential risks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-risks-for-entity.md)|December 11, 2025|\n|[Optimize issue resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/generate-grc-issue-resolution.md)|June 11, 2026|\n|[IT Operations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/r_ITOMApplications.md)|Skill|[Analyze service health](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/analyze-service-health-in-service-observability.md)|March 12, 2026|\n|[Analyze service observability dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/analyze-a-dashboard-in-service-observability.md)|March 12, 2026|\n|[Alert analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/alert-summarization-now-assist.md)|January 20, 2026|\n|[Alert investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/nai-analyze-past-incidents.md)|January 20, 2026|\n|Agentic workflow|[Manage alerts autonomously](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/itom-autonomous-operator-workflow.md)|January 20, 2026|\n|[Analyze alert impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom-agentic-aia.md)|June 11, 2026|\n|Agent|[Azure Monitor MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|August 6, 2026|\n|[AWS Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|\n|[SolarWinds Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|\n|[Datadog APM MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|\n|[Dynatrace MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|\n|[Gemini Cloud Assist A2A Investigation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|August 6, 2026|\n|[Kentik analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|\n|[New Relic MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|\n|[Prometheus API](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|\n|[Prometheus Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|July 9, 2026|\n|[Splunk MCP Server](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|\n|[Splunk Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|August 6, 2026|\n|[Service level objective \\(SLO\\) creator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/now-assist-itom-slo-generation.md)|March 12, 2026|\n|[ThousandEyes Observability](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/configure-integration-agents-for-now-assist.md)|June 11, 2026|\n|[ServiceNow Otto for IT Service Management \\(ITSM\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm.md)|Skill|[Change request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/summarize-change-now-assist.md)|December 11, 2025|\n|[Chat summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/generate-chat-summary-interaction-now-assist-itsm.md)|December 11, 2025|\n|[Generate change risk assessments answers and reasoning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/generate-change-risk-assessment-answers-now-assist.md)|July 9, 2026|\n|[Incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/summarize-incident-now-assist.md)|December 11, 2025|\n|[KB generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/Now-Assist-generate-article-SOW-itsm.md)|April 9, 2026|\n|[Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/resolve-incident-now-assist.md)|April 9, 2026|\n|[Chat reply recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-chat-recommendation.md)|April 9, 2026|\n|[Investigate boot time issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/investigate-and-resolve-boot-time-issues.md)|April 9, 2026|\n|[Investigate Zoom call quality issues](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/investigate-and-resolve-zoom-call-issues.md)|April 9, 2026|\n|Agentic workflow|[Incident assist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/now-assist-itsm-incident-assist-workflow.md)|April 9, 2026|\n|[Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/legal-management-overview.md)|Skill|[Legal matter summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-summarize-case.md)|December 11, 2025|\n|[Legal request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-lsd-summarize-case.md)|December 11, 2025|\n|[Conversational intake for Conflict of Interest request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/lsd-config-converse-intake.md)|March 12, 2026|\n|Agentic workflow|[Triage legal requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/lsd-agentic-config-BR.md)|December 11, 2025|\n|[ServiceNow Otto for Manufacturing Commercial Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/now-assist-for-MCO.md)|Skill|[Enhance non conformance description](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-report-an-issue_AI.md)|March 12, 2026|\n|Agent|[Plan and execute recall campaign phases and sub-phases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/manufacturing/mco-plan-and-execute-recall-campaign-phases-and-subphases.md)|March 12, 2026|\n|[Operational Technology \\(OT\\) Manager Foundation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-for-otm-landing.md)|Skill|[Search for a related record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/search-related-records-ot-cmdb-tables-now-assist-otm.md)|December 11, 2025|\n|Agentic workflow|[Import OT device spreadsheet into OT CMDB](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-otm-aiagents-import-ot-device-workflow.md)|December 11, 2025|\n|[ServiceNow Otto for Operational Technology \\(OT\\) Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/now-assist-for-operational-technology-service-management.md)|Skill|[OT incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/summarize-ot-incident-now-assist.md)|March 12, 2026|\n|[OT resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/generate-resolution-notes-ot-incident.md)|March 12, 2026|\n|Agentic workflow|[Generate OT KB articles agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/operational-technology/agent-ot-knowledge-generator.md)|March 12, 2026|\n|[ServiceNow Otto for Privacy Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/now-assist-for-privacy-management.md)|Skill|[Common control objective creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-take-actions-on-the-recommendations-for-similar-control-objectives.md)|December 11, 2025|\n|[Control objective impact analyzer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/identify-control-objectives-impacted-by-citation-updates.md)|December 11, 2025|\n|[Recommendation of similar control objectives](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-generate-recommendation-for-a-new-control-objective.md)|December 11, 2025|\n|[Risk assessment summary](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/privacy-generate-risk-assessment-summary.md)|December 11, 2025|\n|[Public Sector Digital Services \\(PSDS\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/bun-public-sector-landing-page.md)|Agent|[Investigative Case Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/government-industry/psds-explore-inv-case-management.md)|March 12, 2026|\n|[ServiceNow Otto for Purchase Order Management \\(POM\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-for-purch-order-magmt.md)|Agentic workflow|[Define PO exception mitigation strategy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/mitigation-strategies-for-po-exceptions.md)|March 12, 2026|\n|[Intent to Action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/convert-emails-to-exceptions.md)|March 12, 2026|\n|[ServiceNow Otto for Security Incident Response \\(SIR\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-security-incident-landing.md)|Skill|[Correlation insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generating-insights-for-now-assist-for-security.md)|December 11, 2025|\n|[Post-incident analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-pia-report-now-assist-security-incident.md)|December 11, 2025|\n|[Resolution notes generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-closure-notes-si-now-assist-sec-incident.md)|December 11, 2025|\n|[Security incident quality assessment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/na-sir-quality-assessment.md)|December 11, 2025|\n|[Security incident recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/generate-recommended-actions-now-assist-for-security.md)|December 11, 2025|\n|[Security incident summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/summarize-security-incident-now-assist-sec-incident.md)|December 11, 2025|\n|Agentic workflow|[Analyze security operations metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-soc-efficiency-usecase.md)|March 12, 2026|\n|[Close security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-close-incident-usecase.md)|March 12, 2026|\n|[Generate SIR shift handover report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/add-incidents-shifthandover-ai-agent.md)|March 12, 2026|\n|[Resolve security incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-sir-resolve-incident-ai-workflow.md)|March 12, 2026|\n|[ServiceNow Otto for Software Asset Management \\(SAM\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam.md)|Skill|[Publisher compliance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/summarize-publisher-compliance-now-assist-sam.md)|December 11, 2025|\n|[Product compliance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/summarize-product-compliance-now-assist-sam.md)|December 11, 2025|\n|[Recommended actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/recommended-actions-now-assist-sam.md)|December 11, 2025|\n|[SaaS user resolution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/automate-userresolution-saas-now-assist-sam.md)|December 11, 2025|\n|[Error log summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/troubleshooting-saas-now-assist-sam.md)|April 9, 2026|\n|[Error resolution recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/troubleshooting-saas-now-assist-sam.md)|April 9, 2026|\n|[Contract entitlement data extraction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/extract-entitlements-from-contracts-now-assist-sam.md)|April 9, 2026|\n|[Product match reviewer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/resolve-entitlement-import-error.md)|June 11, 2026|\n|[Software normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/resolve-entitlement-import-error.md)|June 11, 2026|\n|Agentic workflow|[Reclamation rule creation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-create-software-reclamation-rule-workflow.md)|December 11, 2025|\n|[Removal candidate evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-asset-management/now-assist-sam-evaluate-removal-candidate-workflow.md)|December 11, 2025|\n|[ServiceNow Otto for Strategic Portfolio Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/now-assist-spm.md)|Skill|[EAP doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-and-refine-docs-content-in-eap.md)|December 11, 2025|\n|[Identify similar records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/identify-similar-demand-records.md)|December 11, 2025|\n|[Multi feedback summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/feedback-summary-sentiment-topics-pf.md)|December 11, 2025|\n|[Planning item doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-docs-genai-skill-pf.md)|December 11, 2025|\n|[Project doc summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/summarize-docs-genai-skill-pw.md)|December 11, 2025|\n|[Project insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/email-project-summary-pw.md)|December 11, 2025|\n|[Refine records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/refine-text-with-write-planning-item-skill.md)|December 11, 2025|\n|[Target generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-targets-for-goal.md)|December 11, 2025|\n|[Demand summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/demand-summary-demand-classic.md)|March 12, 2026|\n|Agentic workflow|[Create stories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/generate-agile-story-planning-items.md)|December 11, 2025|\n|[Monitor project tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-business-management/na-spm-task-monitoring-usecase.md)|December 11, 2025|\n|[ServiceNow Otto for Sourcing and Procurement Operations \\(SPO\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo.md)|Skill|[Negotiation summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025|\n|[Procurement case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025|\n|[Purchase requisition summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025|\n|[Sourcing event summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025|\n|[Sourcing request summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-spo-summarize-record.md)|December 11, 2025|\n|[ServiceNow Otto for Supplier Lifecycle Operations \\(SLO\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-slo.md)|Skill|[Supplier case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-slo-summarize-case.md)|December 11, 2025|\n|[Supplier performance summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/summarize-supp-perf.md)|March 12, 2026|\n|[Email response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/generate-email-response-for-supplier-tasks.md)|March 12, 2026|\n|[Sentiment analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/slo-analyze-sentiments.md)|March 12, 2026|\n|[ServiceNow Otto for Sales Customer Relationship Management for Telecommunications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/somt-now-assist.md)|Agent|[Move order voice AI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-move-order-somt.md)|March 12, 2026|\n|[ServiceNow Otto for Telecommunications, Media, and Technology \\(TMT\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-spmc.md)|Agentic workflow|[Squad resource identifier](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-squad-resource-identifier.md)|March 12, 2026|\n|[Product release email communication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-product-release-email-communication.md)|March 12, 2026|\n|Agent|[Service Exchange Knowledge Assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/telecom-media-technology/now-assist-tmt-service-exchange-assistant-se.md)|July 9, 2026|\n|[GRC: Third-party Risk Management \\(TPRM\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/third-party-risk-mgt-landing-page.md)|Skill|[TPRM issue summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/create-a-summary-of-issue.md)|December 11, 2025|\n|[TPRM issue recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/tprm-recommend-an-issue.md)|March 12, 2026|\n|[ServiceNow Otto for Threat Intelligence Security Center \\(TISC\\) \\(TISC\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-tisc-landing.md)|Skill|[TISC case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/now-assist-tisc-case-summarization.md)|June 11, 2026|\n|[TISC report authoring](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/na-tisc-generate-ai-reports.md)|July 9, 2026|\n|[Vulnerability Response](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/vuln-landing-page.md)|Skill|Generate remediation assistance|December 11, 2025|\n|[Now Assist recommendation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-approval-recommendation-skill.md)|December 11, 2025|\n|[SEM insights](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/sem-insights-skill.md)|December 11, 2025|\n|[SPC setup connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/using-now-assist-api-connector.md)|December 11, 2025|\n|[Suggest vulnerability solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/solutions-now-assist-vulnerability-response.md)|December 11, 2025|\n|[Vulnerable item deduplication](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/security-management/dedupe-host-vi-now-assist-vulnerability-response.md)|December 11, 2025|\n|[ServiceNow Otto for Vault](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-landing.md)|Agentic workflow|[Access observer configuration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-access-observer-config.md)|April 9, 2026|\n|[Field encryption with Vault module](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-field-encryption-module.md)|April 9, 2026|\n|[Securing custom apps with Vault agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-securing-custom-apps-agents.md)|April 9, 2026|\n|[Summarize access observer logs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/now-assist-vault-access-observer-logs.md)|April 9, 2026|\n|[ServiceNow Otto for Workplace Service Delivery \\(WSD\\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/now-assist-wsd-landing.md)|Skill|[Workplace case summarization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/summarize-workplace-case.md)|March 12, 2026|\n|Agentic workflow|[Workplace Concierge](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/workplace-concierge-ai-agent.md)|April 9, 2026|\n|[ServiceNow Otto for Zero Copy Connector](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-for-zero-copy-connector-for-erp.md)|Skill|[ERP data discovery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-data-discovery-skill.md)|December 11, 2025|\n|[ERP data query](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/now-assist-erp-data-query.md)|December 11, 2025|\n|[ServiceNow Otto for Platform Analytics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/now-assist-platform-analytics.md)|Skill|[Analytics follow-up generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025|\n|[Analytics hidden insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025|\n|[Analytics insights generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025|\n|[Analytics query generation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/enable-query-generation.md)|December 11, 2025|\n|[Dashboard and visualization export](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/export-db-dv-now-assist-panel.md)|January 20, 2026|\n|[Now Assist Platform](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-on-now-platform.md)|Skill|[AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-ai-agents.md)|December 11, 2025|\n|[Conversational Help](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/conversational-help-skills.md)|December 11, 2025|\n|Custom skills|December 11, 2025|\n|[Extract information from documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/now-assist-extract-information-from-documents.md)|April 9, 2026|\n|[Multimodal chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/document-intelligence/exploring-docintel.md)|April 9, 2026|\n|Now Assist Multi-Turn Catalog Ordering|December 11, 2025|\n|Now Assist Q&A Genius Results|December 11, 2025|\n|Now Assist Topics|December 11, 2025|\n|[Requester approval checklist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-skills/service-portal-approval-checklist-skill.md)|February 5, 2026|\n|[Smart documents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configure-skill-smart-documents.md)|July 9, 2026|\n|Subflows and actions|December 11, 2025|\n|[Voice Assist for Docs](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configure-skill-voice-assist.md)| |\n|[Platform agentic workflows](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-use-cases.md)|Agentic workflow|[Error Analysis and Remediation workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/error-framework-daw.md)|June 11, 2026|\n|[Platform AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-ai-agents.md)|Agent|[Error Analysis and Remediation agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-operations-management/error-framework-daw.md)|June 11, 2026|\n\n"}}