{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":24279,"path":"intelligent-experiences/plat-not-notification-agent-ai-agent.md","title":"Notification AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Notification AI agent\n\nThis AI agent creates or edits notification records through natural‑language interaction.\n\n## Workflow\n\nThe agent determines whether the user intends to create or update a notification, extracts and validates the required inputs based on the rules defined in this specification, guides them through iterative refinement of the notification details when the user provides new information, presents the prepared configuration for confirmation, and creates/updates the notification record only after explicit user approval.\n\n1.  Acknowledge and restate the user requirement.\n2.  Parse the user prompt and extract all notification field values.\n3.  Validate and select the table the notification applies to.\n4.  Verify the recipients.\n5.  Use the Category and Template Resolver tool to fetch the resolved category and template.\n6.  Derive field values.\n7.  Display notification details.\n8.  Validate trigger criteria.\n9.  Process user response and regenerate notification summary.\n10. Request user confirmation.\n11. Create notification.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Scripts**\n\nCategory and Template Resolver\n\nCondition Generator\n\nCreate Notification\n\nFetch Agent Objective\n\nFetch Similar Notifications\n\nGet Fields for Table\n\nModify Notification\n\nNotification Event Resolver\n\nNotification Fetcher\n\nNotification Resolver\n\nNotification Table Resolver\n\nRecipients Resolver\n\nUpdate Agent Result\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nnotification\\_admin, admin\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nnotification\\_generator\\_ai\\_useraccess\\_analyzer\\_ai\\_user, actsub\\_user, agent\\_role\\_config\\_viewer, agent\\_schedule\\_user, agent\\_workspace\\_user, approver\\_user, app\\_service\\_user, assignment\\_workbench, awa\\_agent, awa\\_integration\\_user, canvas\\_user, chat\\_admin, cmdb\\_ms\\_user, cmdb\\_query\\_builder, cmdb\\_query\\_builder\\_read, cmdb\\_read, contact\\_user, data\\_manager\\_user, decision\\_table\\_reader, dependency\\_views, doc\\_page\\_number\\_config\\_writer, doc\\_toc\\_config\\_writer, email\\_client\\_template\\_read, email\\_composer, fd\\_read\\_operations, flow\\_operator, fsm\\_skill\\_user, interaction\\_agent, knowledge, localization\\_editor, localization\\_requestor, notify\\_view, now\\_assist\\_panel\\_user, one\\_extend\\_viewer, pa\\_viewer, personalize\\_form, personalize\\_responses, platform\\_ml\\_di.creation\\_agent, platform\\_ml\\_di.extraction\\_agent, platform\\_ml\\_read, prompt\\_library\\_user, quickactions\\_user, report\\_user, role\\_viewer, skill\\_user, sla\\_admin, sla\\_manager, sn\\_ace.ace\\_user, sn\\_aia.viewer, sn\\_ai\\_filter\\_assist.user, sn\\_ai\\_filter\\_tracker.user, sn\\_ap\\_apm.reader, sn\\_ap\\_cm.admin, sn\\_ap\\_cm.agent, sn\\_ap\\_cm.agent, sn\\_ap\\_cm.requester, sn\\_ap\\_cm.requester, sn\\_ap\\_cm.task\\_owner, sn\\_ap\\_gen\\_ai.now\\_assist\\_fulfiller, sn\\_bm\\_client.benchmark\\_data\\_viewer, sn\\_change\\_read, sn\\_cmdb\\_user, sn\\_comm\\_management.comm\\_plan\\_viewer, sn\\_compliance.reader, sn\\_csm\\_case\\_types.service\\_definition\\_viewer, sn\\_csm\\_household.viewer, sn\\_csm\\_pricing.pricelist\\_viewer, sn\\_customerservice.consumer\\_agent, sn\\_customerservice.csm\\_workspace\\_user, sn\\_customerservice.customer\\_data\\_viewer, sn\\_customerservice\\_agent, sn\\_data\\_kit.analyst, sn\\_data\\_registry.reader, sn\\_dex\\_desktop.notification\\_template\\_admin, sn\\_diagram\\_builder.db\\_read sn\\_doc.reader, sn\\_doc.writer sn\\_docintel.extraction\\_agent, sn\\_esm\\_agent sn\\_fin.finance\\_user, sn\\_fin.procurement\\_user, sn\\_fsc\\_genai.now\\_assist\\_fulfiller sn\\_gaf.data\\_viewer, sn\\_gaf.data\\_writer sn\\_gd\\_guidance.guidance\\_user, sn\\_grc.business\\_user sn\\_grc.reader, sn\\_grc.user\\_hierarchy\\_reader, sn\\_grc\\_taxonomy.taxonomy\\_user, sn\\_grc\\_workspace.task\\_reader sn\\_grc\\_workspace.user, sn\\_incident\\_read sn\\_ind\\_tmt\\_orm.fulfillment\\_viewer, sn\\_ind\\_tmt\\_orm.order\\_viewer, sn\\_l2c\\_core.entity\\_mapping\\_viewer, sn\\_lg\\_cf\\_workspace.legal\\_workspace\\_user, sn\\_lg\\_gen\\_ai.legal\\_user sn\\_lg\\_gen\\_ai.request\\_fulfiller, sn\\_lg\\_ops.legal\\_report\\_viewer, sn\\_lg\\_ops.legal\\_sla\\_read, sn\\_lg\\_ops.legal\\_user, sn\\_lg\\_ops.request\\_fulfiller, sn\\_lookup\\_verify\\_user sn\\_mcp\\_client.viewer, sn\\_nb\\_action.next\\_best\\_action\\_user, sn\\_notif\\_agents.notification\\_generator, sn\\_nowassist\\_admin.user, sn\\_ord\\_qual\\_mgmt.alternate\\_proposal\\_read, sn\\_prd\\_invt.product\\_inventory\\_operations\\_read, sn\\_prd\\_invt.product\\_inventory\\_viewer, sn\\_prd\\_pm.characteristics\\_viewer, sn\\_prd\\_pm.product\\_catalog\\_viewer, sn\\_prd\\_pm.product\\_model\\_characteristic\\_viewer, sn\\_pren.experience\\_issue\\_read, sn\\_prompt\\_assist.prompt\\_developer, sn\\_pss\\_core.service\\_contract\\_viewer, sn\\_publications\\_recipients\\_list\\_user, sn\\_publications\\_recipients\\_user sn\\_query\\_gen.user, sn\\_query\\_gen.user, sn\\_request\\_read, sn\\_req\\_criteria.viewer, sn\\_service\\_org.customer\\_criteria\\_read, sn\\_service\\_org.service\\_criteria\\_read sn\\_shn.editor, sn\\_shn.user, sn\\_shop.invoice\\_owner, sn\\_shop.procurement\\_common\\_reader, sn\\_shop.shopper, sn\\_skill\\_builder.viewer, sn\\_sla\\_definition\\_query sn\\_slm.fulfiller, sn\\_smart\\_asmt.actor, sn\\_smart\\_asmt.assessment\\_reader, sn\\_smart\\_asmt.template\\_reader, sn\\_sow.it\\_agent\\_dashboard\\_user, sn\\_sow.sow\\_home, sn\\_sow.sow\\_list, sn\\_sow.sow\\_user, sn\\_sttrm\\_condition\\_read, sn\\_supplier\\_gen\\_ai.now\\_assist\\_fulfiller, sn\\_templated\\_snip.template\\_snippet\\_reader, sn\\_tmt\\_core.inbound\\_queue\\_read, sn\\_tprm\\_genai.nowassist\\_user sn\\_udc.basic\\_read, sn\\_uib\\_collab.user, sn\\_uni\\_req.universal\\_request\\_read, sn\\_uxc\\_gen\\_ai.platform\\_ai\\_field\\_predictor, sn\\_uxc\\_gen\\_ai.platform\\_ai\\_image\\_processor, sn\\_uxc\\_gen\\_ai.platform\\_ai\\_record\\_mgmt, sn\\_vdr\\_risk\\_asmt.vendor\\_assessment\\_reviewer, sn\\_workflow\\_studio.workflow\\_studio\\_read,sn\\_wsd\\_core.workplace\\_user, survey\\_reader task\\_editor, template\\_editor, template\\_editor\\_global, template\\_read\\_global, vendor\\_reader, view\\_changer, viz\\_creator workspace\\_user\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nDefault VA Workflow\n\n</td></tr></tbody>\n</table>Learn more about Notifications in [Notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/notifications.md).\n\n**Parent Topic:**[Notifications AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-notifications-ai-agents-overview.md)\n\n"}}