{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":24280,"path":"intelligent-experiences/plat-not-notification-content-agent-ai-agent.md","title":"Notification content AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Notification content AI agent\n\nThis AI agent prepares email notification templates and layouts. It begins by analyzing user input to understand the notification's content requirements and design expectations. Before generating any content, the agent searches for similar existing templates and presents the results to the user.\n\n## Workflow\n\nThe agent is strictly scoped to email notification template and layout creation only.\n\n1.  Perform content preparation and request analysis to build a clear understanding of the notification content to be created.\n2.  Find a default template.\n3.  Extract template and layout requirements\n4.  Select the email sections that are required for the user's request.\n5.  Select interaction elements that are required for the user's request.\n6.  Determine whether the email should be div-based, table-based, or a hybrid.\n7.  Select a design style.\n8.  Determine content and tone.\n9.  Determine layout requirements.\n10. Identify all dynamic fields required for the template which are explicitly mentioned in content requirements or the user's request.\n11. Summarize results and confirm with the user.\n12. Generate the template and layout.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Scripts**\n\nFetch Resolved Template HTML\n\nGet Most Used Email Layout\n\nMail Script Resolver\n\nRender canvas content\n\nSave Layout\n\nSave Template\n\nTemplate fetcher\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nadmin, notification\\_admin\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nnotification\\_generator\\_ai\\_useraccess\\_analyzer\\_ai\\_user, actsub\\_user, agent\\_role\\_config\\_viewer, agent\\_schedule\\_user, agent\\_workspace\\_user, approver\\_user, app\\_service\\_user, assignment\\_workbench, awa\\_agent, awa\\_integration\\_user, canvas\\_user, chat\\_admin, cmdb\\_ms\\_user, cmdb\\_query\\_builder, cmdb\\_query\\_builder\\_read, cmdb\\_read, contact\\_user, data\\_manager\\_user, decision\\_table\\_reader, dependency\\_views, doc\\_page\\_number\\_config\\_writer, doc\\_toc\\_config\\_writer, email\\_client\\_template\\_read, email\\_composer, fd\\_read\\_operations, flow\\_operator, fsm\\_skill\\_user, interaction\\_agent, knowledge, localization\\_editor, localization\\_requestor, notify\\_view, now\\_assist\\_panel\\_user, one\\_extend\\_viewer, pa\\_viewer, personalize\\_form, personalize\\_responses, platform\\_ml\\_di.creation\\_agent, platform\\_ml\\_di.extraction\\_agent, platform\\_ml\\_read, prompt\\_library\\_user, quickactions\\_user, report\\_user, role\\_viewer, skill\\_user, sla\\_admin, sla\\_manager, sn\\_ace.ace\\_user, sn\\_aia.viewer, sn\\_ai\\_filter\\_assist.user, sn\\_ai\\_filter\\_tracker.user, sn\\_ap\\_apm.reader, sn\\_ap\\_cm.admin, sn\\_ap\\_cm.agent, sn\\_ap\\_cm.agent, sn\\_ap\\_cm.requester, sn\\_ap\\_cm.requester, sn\\_ap\\_cm.task\\_owner, sn\\_ap\\_gen\\_ai.now\\_assist\\_fulfiller, sn\\_bm\\_client.benchmark\\_data\\_viewer, sn\\_change\\_read, sn\\_cmdb\\_user, sn\\_comm\\_management.comm\\_plan\\_viewer, sn\\_compliance.reader, sn\\_csm\\_case\\_types.service\\_definition\\_viewer, sn\\_csm\\_household.viewer, sn\\_csm\\_pricing.pricelist\\_viewer, sn\\_customerservice.consumer\\_agent, sn\\_customerservice.csm\\_workspace\\_user, sn\\_customerservice.customer\\_data\\_viewer, sn\\_customerservice\\_agent, sn\\_data\\_kit.analyst, sn\\_data\\_registry.reader, sn\\_dex\\_desktop.notification\\_template\\_admin, sn\\_diagram\\_builder.db\\_read sn\\_doc.reader, sn\\_doc.writer sn\\_docintel.extraction\\_agent, sn\\_esm\\_agent sn\\_fin.finance\\_user, sn\\_fin.procurement\\_user, sn\\_fsc\\_genai.now\\_assist\\_fulfiller sn\\_gaf.data\\_viewer, sn\\_gaf.data\\_writer sn\\_gd\\_guidance.guidance\\_user, sn\\_grc.business\\_user sn\\_grc.reader, sn\\_grc.user\\_hierarchy\\_reader, sn\\_grc\\_taxonomy.taxonomy\\_user, sn\\_grc\\_workspace.task\\_reader sn\\_grc\\_workspace.user, sn\\_incident\\_read sn\\_ind\\_tmt\\_orm.fulfillment\\_viewer, sn\\_ind\\_tmt\\_orm.order\\_viewer, sn\\_l2c\\_core.entity\\_mapping\\_viewer, sn\\_lg\\_cf\\_workspace.legal\\_workspace\\_user, sn\\_lg\\_gen\\_ai.legal\\_user sn\\_lg\\_gen\\_ai.request\\_fulfiller, sn\\_lg\\_ops.legal\\_report\\_viewer, sn\\_lg\\_ops.legal\\_sla\\_read, sn\\_lg\\_ops.legal\\_user, sn\\_lg\\_ops.request\\_fulfiller, sn\\_lookup\\_verify\\_user sn\\_mcp\\_client.viewer, sn\\_nb\\_action.next\\_best\\_action\\_user, sn\\_notif\\_agents.notification\\_generator, sn\\_nowassist\\_admin.user, sn\\_ord\\_qual\\_mgmt.alternate\\_proposal\\_read, sn\\_prd\\_invt.product\\_inventory\\_operations\\_read, sn\\_prd\\_invt.product\\_inventory\\_viewer, sn\\_prd\\_pm.characteristics\\_viewer, sn\\_prd\\_pm.product\\_catalog\\_viewer, sn\\_prd\\_pm.product\\_model\\_characteristic\\_viewer, sn\\_pren.experience\\_issue\\_read, sn\\_prompt\\_assist.prompt\\_developer, sn\\_pss\\_core.service\\_contract\\_viewer, sn\\_publications\\_recipients\\_list\\_user, sn\\_publications\\_recipients\\_user sn\\_query\\_gen.user, sn\\_query\\_gen.user, sn\\_request\\_read, sn\\_req\\_criteria.viewer, sn\\_service\\_org.customer\\_criteria\\_read, sn\\_service\\_org.service\\_criteria\\_read sn\\_shn.editor, sn\\_shn.user, sn\\_shop.invoice\\_owner, sn\\_shop.procurement\\_common\\_reader, sn\\_shop.shopper, sn\\_skill\\_builder.viewer, sn\\_sla\\_definition\\_query sn\\_slm.fulfiller, sn\\_smart\\_asmt.actor, sn\\_smart\\_asmt.assessment\\_reader, sn\\_smart\\_asmt.template\\_reader, sn\\_sow.it\\_agent\\_dashboard\\_user, sn\\_sow.sow\\_home, sn\\_sow.sow\\_list, sn\\_sow.sow\\_user, sn\\_sttrm\\_condition\\_read, sn\\_supplier\\_gen\\_ai.now\\_assist\\_fulfiller, sn\\_templated\\_snip.template\\_snippet\\_reader, sn\\_tmt\\_core.inbound\\_queue\\_read, sn\\_tprm\\_genai.nowassist\\_user sn\\_udc.basic\\_read, sn\\_uib\\_collab.user, sn\\_uni\\_req.universal\\_request\\_read, sn\\_uxc\\_gen\\_ai.platform\\_ai\\_field\\_predictor, sn\\_uxc\\_gen\\_ai.platform\\_ai\\_image\\_processor, sn\\_uxc\\_gen\\_ai.platform\\_ai\\_record\\_mgmt, sn\\_vdr\\_risk\\_asmt.vendor\\_assessment\\_reviewer, sn\\_workflow\\_studio.workflow\\_studio\\_read,sn\\_wsd\\_core.workplace\\_user, survey\\_reader task\\_editor, template\\_editor, template\\_editor\\_global, template\\_read\\_global, vendor\\_reader, view\\_changer, viz\\_creator workspace\\_user\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nDefault VA Workflow\n\n</td></tr></tbody>\n</table>Learn more about Notifications in [Notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/notifications.md).\n\n**Parent Topic:**[Notifications AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-notifications-ai-agents-overview.md)\n\n"}}