{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":24465,"path":"intelligent-experiences/sir-security-incident-resolution-ai-agent.md","title":"Security incident resolution AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Security incident resolution AI agent\n\nThis Security Incident Response agent walks the user through resolving a security incident by generating and executing a resolution plan.\n\n## Workflow\n\n1.  Fetch the security incident details and resolution plan. End if already closed or resolved.\n2.  Summarize the incident's current state, including any resolution steps already completed, and show it to the user.\n3.  Present the resolution plan for user review. Iterate on revisions until the user approves.\n4.  Execute each step in the approved plan in order. Falls back to other agents for steps it can't perform itself.\n5.  Confirm completion with the user. Only end when the user explicitly confirms no further actions are needed.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Script**\n\nFetch security incident details and resolution steps\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsn\\_si.analyst\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nsn\\_si.analyst\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nEnable the AI agent for the ServiceNow Otto panel.\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nResolve security incident\n\n</td></tr></tbody>\n</table>Learn more about Security Incident Response at .\n\n**Parent Topic:**[Security Incident Response AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/sir-ai-agents-overview.md)\n\n"}}