{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":24489,"path":"intelligent-experiences/som-order-fallout-ai-agent.md","title":"Order fallout AI Agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Order fallout AI Agent\n\nThis Sales Customer Relationship Management agent analyzes order task comments and work notes to detect issues matching known fallout types, creates fallout records for any matches, and summarizes the results.\n\n## Workflow\n\n1.  Fetch the task details for the given order task number.\n2.  Get the list of recognized fallout types from the system.\n3.  Compare the work notes against available fallout types and create any matching fallouts that are identified.\n4.  Display a summary of all steps taken, including any created fallout numbers, or note that none were found.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Scripts**\n\nCreate validated and confirmed fallouts\n\nFind all available fallout types\n\nFind all notes for order task\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsn\\_somt\\_gen\\_ai.sales\\_and\\_order\\_fulfillment\\_ai\\_agent\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nactsub\\_user, agent\\_schedule\\_user, agent\\_workspace\\_user, app\\_service\\_user, assignment\\_workbench, awa\\_agent, baseline\\_user, canvas\\_user, chat\\_admin, cmdb\\_ms\\_user, cmdb\\_query\\_builder, cmdb\\_query\\_builder\\_read, cmdb\\_read, data\\_manager\\_user, decision\\_table\\_reader, demand\\_user, dependency\\_views, document\\_management\\_user, email\\_client\\_template\\_read, email\\_composer, fsm\\_skill\\_user, interaction\\_agent, inventory\\_user, it\\_demand\\_user, it\\_project\\_portfolio\\_user, it\\_project\\_user, knowledge, notify\\_view, now\\_assist\\_panel\\_user, personalize\\_form, planning\\_console\\_user, platform\\_ml\\_di.creation\\_agent, platform\\_ml\\_read, pps\\_resource, project\\_portfolio\\_user, project\\_user, prompt\\_library\\_user, quickactions\\_user, service\\_fulfiller, skill\\_user, sn\\_ai\\_filter\\_assist.user, sn\\_ai\\_filter\\_tracker.user, sn\\_apptmnt\\_booking.appointment\\_booking\\_user, sn\\_bm\\_client.benchmark\\_data\\_viewer, sn\\_change\\_read, sn\\_cmdb\\_user, sn\\_csm\\_case\\_types.service\\_definition\\_viewer, sn\\_csm\\_household.viewer, sn\\_csm\\_pricing.pricelist\\_viewer, sn\\_customerservice.case\\_viewer, sn\\_customerservice.consumer\\_agent, sn\\_customerservice.csm\\_workspace\\_user, sn\\_customerservice.customer\\_data\\_viewer, sn\\_customerservice\\_agent, sn\\_esm\\_agent, sn\\_fallout\\_mgmt.fallout\\_agent, sn\\_fallout\\_mgmt.fallout\\_creator, sn\\_fallout\\_mgmt.fallout\\_viewer, sn\\_gaf.data\\_viewer, sn\\_gaf.data\\_writer, sn\\_gd\\_guidance.guidance\\_user, sn\\_gf.goal\\_user, sn\\_gf.goal\\_user\\_read, sn\\_gf.strategy\\_planner, sn\\_gf.strategy\\_planner\\_read, sn\\_ind\\_tmt\\_orm.fulfillment\\_viewer, sn\\_ind\\_tmt\\_orm.fulfillment\\_viewer, sn\\_ind\\_tmt\\_orm.fulfillment\\_writer, sn\\_ind\\_tmt\\_orm.order\\_creator, sn\\_ind\\_tmt\\_orm.order\\_fulfilment\\_agent, sn\\_ind\\_tmt\\_orm.order\\_fulfilment\\_agent, sn\\_ind\\_tmt\\_orm.order\\_viewer, sn\\_itam\\_recomm.recommendations\\_read, sn\\_l2c\\_core.entity\\_mapping\\_viewer, sn\\_lookup\\_verify\\_user, sn\\_nb\\_action.next\\_best\\_action\\_user, sn\\_ord\\_qual\\_mgmt.alternate\\_proposal\\_create, sn\\_ord\\_qual\\_mgmt.alternate\\_proposal\\_read, sn\\_ord\\_qual\\_mgmt.alternate\\_proposal\\_write, sn\\_prd\\_invt.product\\_inventory\\_operations\\_read, sn\\_prd\\_invt.product\\_inventory\\_relationship\\_create, sn\\_prd\\_invt.product\\_inventory\\_relationship\\_read, sn\\_prd\\_invt.product\\_inventory\\_relationship\\_write, sn\\_prd\\_invt.product\\_inventory\\_viewer, sn\\_prd\\_pm.characteristics\\_viewer, sn\\_prd\\_pm.product\\_catalog\\_viewer, sn\\_prd\\_pm.product\\_model\\_characteristic\\_viewer, sn\\_pss\\_core.service\\_contract\\_viewer, sn\\_query\\_gen.user, sn\\_req\\_criteria.viewer, sn\\_service\\_org.customer\\_criteria\\_read, sn\\_service\\_org.service\\_criteria\\_read, sn\\_shn.editor, sn\\_shn.user, sn\\_sla\\_definition\\_read, sn\\_somt\\_gen\\_ai.sales\\_and\\_order\\_fulfillment\\_ai\\_agent, sn\\_sow.sow\\_home, sn\\_sow.sow\\_list, sn\\_sow.sow\\_user, sn\\_sttrm\\_condition\\_read, sn\\_templated\\_snip.template\\_snippet\\_reader, sn\\_tmt\\_core.inbound\\_queue\\_read, sn\\_tmt\\_core.outbound\\_request\\_read, sn\\_tmt\\_core.outbound\\_request\\_write, sn\\_udc.basic\\_read, sn\\_uib\\_collab.user, sn\\_uxc\\_gen\\_ai.platform\\_ai\\_image\\_processor, sn\\_uxc\\_gen\\_ai.platform\\_ai\\_record\\_mgmt, sn\\_workflow\\_studio.workflow\\_studio\\_read, survey\\_reader, task\\_activity\\_reader, task\\_activity\\_writer, task\\_editor, template\\_editor, template\\_read\\_global, territory\\_user, timecard\\_user, view\\_changer, wm\\_basic, wm\\_read, workspace\\_user\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nNot defined.\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nNot applicable.\n\n</td></tr></tbody>\n</table>Learn more about Sales Customer Relationship Management at [Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/order-mgt-overview.md).\n\n**Parent Topic:**[Order Management AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/om-ai-agents-overview.md)\n\n"}}