{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":24491,"path":"intelligent-experiences/som-telco-order-fulfilment-template-creation-agent-ai-agent.md","title":"Telco order fulfilment template creation AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Telco order fulfilment template creation AI agent\n\nThis Sales Customer Relationship Management AI agent generates a task plan template using the provided specification and dependency JSON.\n\n## Workflow\n\nThe agent creates a task plan template for telecom order fulfillment based on a provided specification.\n\n1.  Retrieve and display the available order intent types.\n2.  Ask the user to select the required actions for the template, which can be multiple actions provided as a comma-separated list, and wait for their response.\n3.  Create the task plan record using the selected actions along with the specification, attachment, and task dependency information.\n4.  Display a summary of the created template, including the task number, number of tasks, and number of task dependencies.\n5.  Provide the confirmation URL and let the user know the template must be confirmed and published using that link.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Scripts**\n\nCreate Task Plan Record\n\nFetch Order Intent Type\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsn\\_prd\\_pm.product\\_catalog\\_admin, sn\\_task\\_plan.admin\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nsn\\_prd\\_pm.product\\_catalog\\_admin, sn\\_task\\_plan.admin\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nDesign Telecom Order Fulfilment Template\n\n</td></tr></tbody>\n</table>Learn more at [Sales Customer Relationship Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/order-management/order-mgt-overview.md).\n\n**Parent Topic:**[Sales Automation AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/sales-automation-ai-agents-overview.md)\n\n"}}