{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":24549,"path":"intelligent-experiences/tmt-billing-plan-recommender-ai-agent.md","title":"Billing plan recommender AI agent","bundle":null,"doc_type":null,"release":"australia","body":"\n# Billing plan recommender AI agent\n\nThis Telecommunications, Media, and Technology \\(TMT\\) agent generates recommended service plans and updates the billing inquiry case work notes with the results. The agent helps to ensure a seamless recommendation process without requiring additional user input beyond initial confirmation.\n\n## Workflow\n\n1.  Retrieve plan recommendations based on the high usage line item code \\(not the case sold product code\\).\n2.  If no recommended plans are available, inform the user and stop.\n3.  Write the recommended plan and summary to the billing inquiry case record as a numbered, line-by-line work note entry.\n\n<table><thead><tr><th>\n\nField\n\n</th><th>\n\nDescription\n\n</th></tr></thead><tbody><tr><td>\n\nAllow third party to access this AI agent\n\n</td><td>\n\nWhen enabled, third-party AI agents can use this agent. This value is off \\(false\\) by default. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the External discoverable field.\n\n</td></tr><tr><td>\n\nAllow AI specialists to access this AI agent\n\n</td><td>\n\nWhen enabled, AI specialists can use this agent. This value is off \\(false\\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \\[sn\\_aia\\_agent\\_config\\] table on the Specialist enabled field.\n\n</td></tr><tr><td>\n\nManage long-term memory\n\n</td><td>\n\nWhen enabled, all previous user interactions are used as context for the LLM. This value is off \\(false\\) by default. This setting is defined by the **sn\\_aia.ltm.enable\\_long\\_term\\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md).\n\n</td></tr><tr><td>\n\nTools\n\n</td><td>\n\n-   **Flow Action**\n\nGenerate Recommended Service Plans\n\n-   **Script**\n\nUpdate work notes of Billing Inquiry Case with the Recommended Plans\n\n\n</td></tr><tr><td>\n\nAllowed user roles The specific user roles that can access this AI agent.\n\n</td><td>\n\nsn\\_tmt\\_agentic\\_ai.telco\\_billing\\_inquiry\\_case\\_agent\n\n</td></tr><tr><td>\n\nData access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take.\n\n</td><td>\n\nsn\\_tmt\\_agentic\\_ai.telco\\_billing\\_inquiry\\_case\\_agent\n\n</td></tr><tr><td>\n\nTriggers\n\n</td><td>\n\nOptional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md).\n\n</td></tr><tr><td>\n\nChannels\n\n</td><td>\n\nConfigure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md).\n\n</td></tr><tr><td>\n\nUsed in agentic workflows\n\n</td><td>\n\nHelp remediate bill issues\n\n</td></tr></tbody>\n</table>Learn more about Supplier Lifecycle Operations at [Supplier Lifecycle Operations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/supp-mgmt-landing-page.md).\n\n**Parent Topic:**[Telecommunications, Media and Technology AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/tmt-ai-agents-overview.md)\n\n"}}