{"revision":"c10276e953456835cdbb1f3a60d58ae1980be353","document":{"id":25345,"path":"it-asset-management/hardware-asset-management/asset-record-fields.md","title":"Asset record fields","bundle":null,"doc_type":null,"release":"australia","body":"\n# Asset record fields\n\nFields on the Hardware Asset Details form help you create hardware, software, consumable, bundle, pallet, mobile, and facility assets.\n\n\n
\n\nField\n\n\n\nDescription\n\n
\n\nDisplay name\n\n\n\nName of the asset as it appears in the record lists. This field is automatically set when you create an asset, based on the **Asset Tag** and **Model** fields.\n\n
\n\nModel category\n\n\n\nModel grouping of the asset. Based on the model category you select, the asset is linked to a configuration item.\n\n
\n\nModel\n\n\n\nSpecific product model of the asset.\n\n
\n\nConfiguration Item\n\n\n\nCI is automatically created when you create an asset. Point to the reference icon to view the configuration item details inherited from the asset record. The CI value is populated as follows:- By default, the CI value is based on the **Model** field.\n- If the model category of the asset is associated with a CI and the Serial number field isn't empty, then the CI value is based on the **Serial number** and **Model** field values.\n- If an asset is created in the On Order state, then the CI value is based on the **Model** field.\n\n
\n\nQuantity\n\n\n\nThe number of items this asset represents. An asset has a quantity of one unless one or more of these points are true.- If the asset is a consumable, the quantity is unrestricted because consumables are tracked in groups.\n- If the asset is pre-allocated, the quantity is unrestricted when the **Model category** and **Model** values are defined and **Substate** is set to **Pre-allocated**.\n\n**Note:** When the **Quantity** field value is greater than one, the asset is managed as a group and do not require individual asset tags and serial numbers. This applies to pre-allocated assets and consumables where individual tracking is not required.\n\n
\n\nGeneralAll the fields aren't available for each type of asset.\n\n
\n\nAsset tag\n\n\n\nAlphanumeric information assigned by your organization to help track the asset.**Note:** When the **Quantity** field value is greater than one, the asset is managed as a group and the **Asset tag** field value isn't populated.\n\n
\n\nState\n\n\n\nCurrent state of the asset, such as **On order** or **In use**.\n\n
\n\nAssigned to\n\n\n\nThe person using or primarily responsible for this item. This field appears when the **State** is **In Use**.**Note:** When the **State** field value is updated from **In Use** to **On Order**, **In Stock**, or **In Transit**, this field value is automatically cleared. For more information about the business rules for updating the **Assigned to** field, see the [https://support.servicenow.com/nav\\_to.do?uri=%2Fkb%3Fid%3Dkb\\_article\\_view%26sysparm\\_article%3DKB0719392](https://support.servicenow.com/nav_to.do?uri=%2Fkb%3Fid%3Dkb_article_view%26sysparm_article%3DKB0719392) article in the Now Support Knowledge Base.\n\n
\n\nStockroom\n\n\n\nName of the stockroom. This field appears only when the state of the asset is **In stock** or **Build**.\n\n
\n\nAisle and space\n\n\n\nAisle and space details of the asset within the stockroom. This field appears only when the state of the asset is **In stock** or **Build**.**Note:** This field would appear only when the Hardware Asset Management Professional plugin \\(com.sn\\_hamp\\) is installed.\n\n
\n\nManaged by\n\n\n\nThe person who maintains the asset. This field value can be different from the person in the **Owned by** field.\n\n
\n\nOwned by\n\n\n\nThe person who has financial ownership of the asset. This field value can be different from the person in the **Managed by** field.\n\n
\n\nParent\n\n\n\nParent asset of the asset. For example, a monitor or peripheral can have a workstation as their parent asset. When a parent link is defined, the fields related to the assignment and state of the child assets is set to read-only and are populated based on the parent assignment and state fields. For more information, see [Bundled models](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/c_CreatingBundledModels.md).\n\n
\n\nAsset function\n\n\n\nFunction of the asset.The available values are as follows:\n\n- Primary\n- Secondary\n- Shared\n- Loaner\n- Asset Bundle\n\n
\n\nClass\n\n\n\nAsset group, for example, base, hardware, license, or consumable.\n\n
\n\nComments\n\n\n\nInformation about the asset that would be helpful for others to know.\n\n
\n\nSerial number\n\n\n\nSerial number of this asset.**Note:** When the **Quantity** field value is greater than one, the asset is managed as a group and the **Serial number** field value isn't populated.\n\n
\n\nSubstate\n\n\n\nCurrent substate of the asset. The available substate settings depend on the state selected. For example, the **Retired** state contains the **Substate** options **Disposed**, **Sold**, **Donated**, and **Vendor credit**.\n\n
\n\nLocation\n\n\n\nCurrent physical location of the asset.**Note:** You can set the location to a place, floor, building, or campus. When you set the location to any of the options except the campus, the Location hierarchy section is shown on the asset form. The location hierarchy shows the hierarchical relationship between the specified location and its parent locations.\n\nIf you meet the following criteria, the asset form displays an interactive map that shows the real-time location of the asset:\n\n- The location is set to a specific place.\n- Access indoor maps through the Indoor Mapping for Assets \\(com.sn\\_ima\\) application. This application gets installed on your ServiceNow instance along with Hardware Asset Management. You can also install this application explicitly from the ServiceNow Store.\n- The **sn\\_itam\\_common.sn\\_enable\\_indoormap\\_for\\_assets** system parameter is set to **true** on your ServiceNow instance.\n\nThe Location map doesn’t appear by default. To view the map, select the Location map \\(\\[Omitted image \"asset-indoor-location-icon.png\"\\] Alt text: Location map icon.\\) icon on the contextual sidebar of the asset record.\n\nLocation map doesn’t appear for excluded assets.\n\n
\n\nDepartment\n\n\n\nDepartment to which the asset belongs.\n\n
\n\nCompany\n\n\n\nCompany or organization to which this asset belongs.\n\n
\n\nAssigned\n\n\n\nThe date on which the asset was assigned to a user.\n\n
\n\nInstalled\n\n\n\nThe date on which the asset was installed.\n\n
\n\nLocation HierarchyThe Location Hierarchy section is available only for hardware, consumables,bundles, and pallet assets. This section appears only under the following conditions:\n\n- When the ** sn\\_itam\\_common.sn\\_enable\\_indoormap\\_for\\_assets** system parameter is set to **true** on your ServiceNow instance\n- When you select any location except the campus\n\n
\n\nFloor\n\n\n\nFloor where the place specified in the Location field is located. **Note:** This field appears only when you select a place in the Location field and is populated automatically based on the location.\n\n
\n\nBuilding/Structure\n\n\n\nBuilding to which the floor belongs.**Note:** This field appears only when you select a place or floor in the Location field and is populated automatically based on the location.\n\n
\n\nCampus\n\n\n\nCampus where the building is located.**Note:** This field appears only when you select a place, floor, or building in the Location field and is populated automatically based on the location.\n\n
\n\nFinancialThe Financial section is available only for hardware, software entitlement, and facility assets.\n\n
\n\nRequest line\n\n\n\nRequested item to which the asset is linked.\n\n
\n\nInvoice number\n\n\n\nInvoice under which the asset was billed.\n\n
\n\nCost\n\n\n\nThe price at which the asset was purchased.\n\n
\n\nVendor\n\n\n\nVendor from which the asset was purchased. The assets that are automatically created from purchase orders in Procurement, the default value of the **Vendor** field is the vendor specified on the purchase order.\n\n
\n\nOpened\n\n\n\nThe date on which the requested item record was opened. The system automatically populates the field when a request line is specified.\n\n
\n\nGL account\n\n\n\nGeneral ledger account number with which the asset is associated.\n\n
\n\nCost center\n\n\n\nGroup financially responsible for the asset.\n\n
\n\nAcquisition method\n\n\n\nThe way of acquiring the asset. Base system choices are **Purchase**, **Lease**, **Rental**, **Bring Your Own Asset**and **Loan**.The assets that are automatically created from purchase orders in Procurement, the default value is **Purchase**\n\n
\n\nExpenditure type\n\n\n\nThe type of expenditure. - **Capex**: Capital expenditure is a one-time expenditure, where the value is realized over the years. For example, a photocopier.\n- **Opex**: Operational expenditure is an on-going expenditure. For example, toners for the photocopier.\n\n
\n\nEligible for refresh\n\n\n\n \n\n
\n\nAsset TCO\n\n\n\nThe total cost of ownership of the asset, where the total cost includes initial capital cost and operation cost.For more information about Asset TCO, see [Asset Total Cost of Ownership for Hardware Asset Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/asset-mgmt-tco.md).\n\n**Note:** Amount displayed in the system currency.\n\n
\n\nTCO benchmark cost\n\n\n\nPredefined benchmark cost of the asset model.**Note:** This field is referenced from the Hardware model details form. For more information, see [Hardware model details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/hardware-model-fields.md).\n\n
\n\nTCO benchmark threshold\n\n\n\nThe threshold value of your asset model cost identifying that the asset is reaching the TCO benchmark cost value. The benchmark threshold is set to 75% of the TCO benchmark cost by default. For example, if you set the TCO benchmark cost of an asset model as $1000, the TCO benchmark threshold is set to $750 automatically.\n\nUse the system property **sn\\_itam\\_common.asset\\_tco\\_benchmark\\_threshold\\_percentage** to update the benchmark threshold value. This field is referenced from the Hardware model details form. For more information, see [Hardware model details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/hardware-model-fields.md).\n\n
\n\nTCO benchmark status\n\n\n\nStatus of the asset TCO.- Reached: If the **Asset TCO** value is equal to or more than the **TCO benchmark cost** value, the TCO benchmark status shows as **Reached**.\n- Approaching: If the **Asset TCO** value is less than the **TCO benchmark cost** and more than the **TCO benchmark threshold** value, the TCO benchmark status shows as **Approaching**.\n- Not reached: If the **Asset TCO** value is less than the **TCO benchmark threshold** value, the TCO benchmark status shows as **Approaching**.\n\n
\n\nDisposal\n\n
\n\nDisposal order number\n\n\n\nA unique number assigned to the asset disposal order.\n\n **Note:** This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.\n\n
\n\nDisposal vendor\n\n\n\nThe vendor assigned to carry out the asset disposal order.\n\n **Note:** This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.\n\n
\n\nVendor disposal order ID\n\n\n\nThe order number assigned by the vendor to carry out the asset disposal order.\n\n **Note:** This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.\n\n
\n\nDisposal date\n\n\n\nThe date when the asset disposal order process is completed.\n\n **Note:** This field appears only if you’ve installed Hardware Asset Management from ServiceNow Store.\n\n
\n\nDisposal reason\n\n\n\nText explaining why the asset is being retired.\n\n
\n\nBeneficiary\n\n\n\nOrganization that receives the asset when it’s retired.\n\n
\n\nResale price\n\n\n\nValue of the asset when it’s retired. For example, if the asset is donated, the value is used when reporting taxes.\n\n
\n\nScheduled retirement\n\n\n\nScheduled date on which the asset is retired.\n\n
\n\nRetired date\n\n\n\nActual date on which the asset was retired.\n\n
\n\nDepreciationThe Depreciation section is available only for hardware and facility assets.\n\n
\n\nDepreciation\n\n\n\nDepreciation method that is applied. Base system choices are **Declining Balance** and **Straight Line**. The depreciation value is defaulted from the associated Model.\n\n
\n\nDepreciation effective date\n\n\n\nThe date on which the specified depreciation method begins.\n\n
\n\nSalvage value\n\n\n\nEstimated value of an asset at the end of its useful life. This value must be less than or equal to the Cost of the asset.\n\n
\n\nResidual date\n\n\n\nDate on which the residual value was calculated.\n\n
\n\nResidual value\n\n\n\nResidual value of the asset.\n\n
\n\nDepreciated amount\n\n\n\nAmount the asset has depreciated.\n\n
\n\nContractsThe Contract section is available only for hardware, software entitlement, or facility assets.\n\n
\n\nLease contract\n\n\n\nName of the lease contract that applies to the asset.\n\n
\n\nWarranty expiration\n\n\n\nExpiration date of the asset warranty.\n\n
\n\nLease expiration date\n\n\n\nThe date on which the contract gets expired.**Note:** This field would appear only when Hardware Asset Management \\(sn\\_hamp\\) is installed.\n\n
\n\nLease term \\(months\\)\n\n\n\nThe period in months the lease contract is active for.**Note:** This field would appear only when Hardware Asset Management \\(sn\\_hamp\\) is installed.\n\n
\n\nMonthly lease payment\n\n\n\nAmount that you pay monthly for the contract.**Note:** This field would appear only when Hardware Asset Management \\(sn\\_hamp\\) is installed.\n\n
\n\nSupport group\n\n\n\nThe group managing the contract covering the asset.\n\n
\n\nLike-kind exchange\n\n\n\nA similar asset that you want to return to the contract vendor instead of the asset that you brought in lease.**Note:** This field would appear only when Hardware Asset Management \\(sn\\_hamp\\) is installed.\n\n
\n\nSupported by\n\n\n\nThe person managing the contract covering the asset.\n\n
\n\nActivities\n\n
\n\nWork notes\n\n\n\nWork notes are updated for the following cases: - Updates to **Assigned To**, **Managed To** **State**, **Substate**, and **Reserved** fields of asset. The columns for these fields are audited by default and any updates is recorded in the work notes.\n- Work notes for hardware and software assets are updated when the asset is received by a purchase order and transfer order. These work notes help in tracking the life cycle of the asset.\n\n
\n\nAudit\n\n
\n\nAudit number\n\n\n\nAudit number of the asset.\n\n
\n\nAudit type\n\n\n\nType of audit that was carried out on the asset.\n\n
\n\nLast audit date\n\n\n\nThe date on which the last audit was done.\n\n
\n\nLast audit state\n\n\n\nState of the last audit.\n\n
\n\nAudited by\n\n\n\nThe person who performed the last audit.\n\n
\n\nAttestation\n\n
\n\nAttestation number\n\n\n\nUnique identifier of the asset attestation request.\n\n
\n\nAttested by\n\n\n\nEmployee who confirmed the asset.\n\n
\n\nLast attestation date\n\n\n\nDate on which the asset was last attested.\n\n
\n\nLast attestation state\n\n\n\nLast attestation status of the asset.This field can have any of the following values:\n\n- **Yes**- Employee confirmed the ownership of the asset.\n- **No**- Employee denied the ownership of the asset\n- **Canceled**- The asset attestation is canceled before the employee confirmed the asset.\n- **Closed incomplete**- When an attestation is created for the asset which already has an attestation yet to be confirmed by the employee, the existing attestation is closed incomplete.\n\n
\n\nMobileThe Mobile section is available only for the Mobile Device model category.\n\n**Note:** This section of the form and the relevant data model appear only when Hardware Asset Management \\(sn\\_hamp\\) is installed.\n\n
\n\nCarrier\n\n\n\nName of the carrier company.\n\n
\n\nOwnership\n\n\n\nOwnership of the asset. The available values are:- Employee\n- Corporate\n\n
\n\nIMEI\n\n\n\nUnique number for tracking the mobile device.\n\n
\n\nPre-enrollment ID\n\n\n\nThe user who conducted the last audit.\n\n
\n\nMAC Address\n\n\n\nMAC address of the mobile device.**Important:** From the Hardware Asset Management 12.0.0 release onward, the value in this field is populated based on the MAC address \\[mac\\_addr\\] field in the Asset \\[alm\\_asset\\] table instead of the MAC address \\[mac\\_address\\] field in the Hardware \\[alm\\_hardware\\] table.\n\nAlso, the MAC address \\[mac\\_address\\] field in the Hardware \\[alm\\_hardware\\] table is deprecated in the Hardware Asset Management 12.0.0 release. However, the \\[mac\\_address\\] field remains functional. Hardware Asset Management keeps it synchronized with \\[mac\\_addr\\] in both directions, so existing data and integrations continue to work.\n\nThe MAC address \\[mac\\_addr\\] field in the Asset \\[alm\\_asset\\] table is available only when the Hardware Asset Management \\(sn\\_hamp\\) store app is installed.\n\n
\n\nEnrollment ID\n\n\n\nUser conducting the current audit.\n\n
\n\nPhone number\n\n\n\nThe phone number associated with the mobile device.\n\n
\n\nEnrollment name\n\n\n\nName of the mobile device enrollment.\n\n
\n\nPlatform\n\n\n\nPlatform of the mobile device. The available options are:- Android\n- iOS\n- Windows\n- ChromeOS\n- Other\n\n
\n\nEnrollment state\n\n\n\nCurrent enrollment state of the device. The available options are:- Enrolled\n- Unenrolled\n- Expired\n- Pending enrollment\n- Pending unenrollment\n\n
\n\nPurchased\n\n\n\nThe date on which the mobile device was purchased.\n\n
\n\nEnrollment date\n\n\n\nInitial enrollment date.\n\n
\n\nUpgrade eligible date\n\n\n\nThe date on which the mobile device is eligible for an upgrade.\n\n
\n\nLast enrolled\n\n\n\nDate of last enrollment.\n\n
\n\nService contract\n\n\n\nContract number associated with the mobile device.\n\n
\n\nDevice activated\n\n\n\nActivation status of the mobile device. The available options are:- Yes- The mobile device is activated.\n- No- The mobile device isn't activated.\n\n
\n\nDaaS**Note:** This section appears only when Hardware Asset Management for DaaS application \\(com.sn\\_daas\\_ham\\) is installed.\n\n
\n\nDaaS asset\n\n\n\nOption for selecting the asset as a DaaS asset.\n\n
\n\nDaaS account\n\n\n\nThe account to which the DaaS asset is associated to.\n\n
\n\nRelated links\n\n
\n\nCalculate Depreciation\n\n\n\nSelect to calculate the depreciation amount and residual value.\n\n
\n\nDelete Assets Only\n\n\n\nSelect to delete the assets and not the associated CI.\n\n
\n\nRelated lists\n\n
\n\nAssets\n\n\n\nAssets that 's related to the asset you created.\n\n
\n\nExpense lines\n\n\n\nExpense line associated with the asset.\n\n
\n\nRMA\n\n\n\nReturn Merchandise Authorization associated with the asset.\n\n
**Parent Topic:**[Hardware Asset Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-asset-management/hardware-asset-management/reference-hardware-asset-management.md)\n\n"}}